HOW TO FIX YOUR GOOGLE PHOTOS STORAGE PROBLEM: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-R_f1em_7mjU.html HOW TO FIX GOOGLE PHOTOS STORAGE PROBLEM FOREVER with these tips: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-P61Su8sa_2c.html HOW TO OPEN GOOGLE PHOTOS: photos.google.com HOW TO OPEN GOOGLE TAKEOUT: takeout.google.com If this video helps, LEAVE A COMMENT below to say hi - I'd love to hear from you. You can also help me by clicking THUMBS UP or get to 10,000 subscribers CLICK HERE TO SUBSCRIBE TO MY CHANNEL thanks! youtube.com/@neilmossey?sub_confirmation=1
Hi I may have lost some film and photos.. in the download. Using a Chromebook and a notification comes up unconfirmed download not supported, Have I lost all the ones that state this?
I have a feeling its not wanting to deal with the massive amount of bandwidth necessary to handle many people downloading all files at the the same time.
Thank you! I wasted hours trying to download 500 pics at a time from Google! This method was so quick and easy. I downloaded 1 year at a time onto my external hard-drive. You saved my mental sanity!
Good one Neil !!! So many RU-vidrs try to explain TakeOut & they drone-on for so long BUT your RU-vid is clear and specific on how to do it in one short video.
Brilliant video. I went to copy photos from my Pixel 7 to my computer and found they weren't there. I had been looking at them and didn't realise they were uploaded and not physically on my phone. Downloaded straight away....thanks for a great video.
Hi Neil. Where were u 3 weeks ago . 😢 I sadly came to a conclusion i wasnt going to win and subscibed. This is after i tried downloading pictures to a picture keeper but idk were to find majority of photo s. I lost several phones 1 thing google did was stored them in the cloud anyway. I didnt know thought they were lost but now i see them all. Im not sure how this will work out now that my pics are held hostage. Lol but im going to try and i will let u know. Also my concerns are after i do so will i be able to cancel???. I guess time will tell. Im super impressed thou and glad that i did accidently find you. I am subscibed to you with 2 thumbs up.
PRAISE THE LORD I FOUND YOU! Can you please tell me how much I can move at one time from Google. I literally have 200GB (the $2 subscription) and I just want it all off now. Then I'm gonna do what you said in the other video to get free storage. You are brilliant!!!!
Thanks for the very kind message Aja. It might take a while but you can get all 200 GB off in one 'session'. It will be in zipped files in the size of your choosing - might be best to experiment with larger download sizes first to save some time, you can do this as many times as you like. We have no idea how much they will charge in the future and the data size will only go up too, so sounds like a good plan! Good luck with your storage!
Hi Cleo - thanks for the kind question. Google Drive strips out all of the metadata - all the extra information attached to a photo file - and puts it into the .json file of the same name. I don't use these, but some people use them. Hope this helps!
The only problem with this method is I have like 5 million folders all fragmented, when all I wanted was a flat single folder with all my photos, any ideas?
This was super helpful but most of my images downloaded as either .json or .jpg.json files and none of them can be opened. Does anyone know why this is? Im afraid to delete everything from google photos before I know I have all my pics.
Thank you for the informative video! I used to work in the tech industry, and it's literally beside me how simple tasks such as downloading your photos can be so difficult. Great video and thank you for the help.
How do put all the downloaded photos back on your phone? After i gave in and added more google storage it took all my photos off my phone . I want them back.
Thanks for the kind comment Sarah. The Google Takeout does strip the photos of metadata (like time and date) though Another way to do it is to put the photos you want into an album and download that album - it's a bit longer but all the information is downloaded. Good luck with your Google Photos!
3:13 Would I still be able to get the mail even if I have the "Can't send or receive emails You don't have enough storage. Get more storage, or delete items from Google Photos, Drive or Gmail." Error?
The limit is 200 photos. Should've mentioned that. This shit is so badly thought out from Google's side, I cannot fathom why we can't just have a button for this. I've been trying to move photos from one place to the other and the only fucking solution so far is to literally pass them through a pc to the new phone with a damn cable DESPITE the backup I have made. If you can't bulk-download what the fuck is the point of cloud backups, you literally throw photos in bulk in there too, do they think we'll ever need to just move one or two shots???
Mate! A thousand thanks! This has been popping up recently, and frankly I didn't even know google was backing up ALL my photos and videos! Of course, Google websites are completely USELESS in solving this issue- and you did in only a couple of minutes! I owe you a serious pint! 💪😅🍻
That's really great to hear David, thanks for taking the time to leave this kind comment. It does strip the metadata from the photo files, so the other way to do it is to put everything you want into an album and download the album, but that takes ages. Good luck with your Google Storage and thanks again!
This is a nice way to download all the photos. But it frustrates me that you don't get back the date of the time you took the photo. Behind every photo you download is the time and date of the download. ...today at 8:45 for example. do you know a solution for this.
Hi thanks for the kind question - I'm so sorry to hear this. My photos are originally named by the phone with the date and time so I didn't notice this but can see that on mine it has all the metadata - phone, dimensions and even focal length - but not the date and time data. All of this information seems to be in the .json file which has the same file name and the .json suffix. I don't know how to reunify the json data with the photo or video file I'm afraid, so the data is there but frustratingly not in the original picture file. I really hope you find a workaround for this and sorry I can't be of more help. Thanks again.
I like how concise your instruction was, however, I believe you skipped a step at the end. When you click on the download from your email it will be sent in a zip file. You need to tell them they need to right click on that file and EXTRACT ALL for each one!
Heyy amazing video!! Really needed this it helped alot tho i have a question suppose the storage is full and we arent recieveibg mails we ll still get thir right???
Hi thanks for the kind question - yes the download still works if you are maxed out on storage, and it's what I used before I started deleting stuff on my Google Drive. Hope this helps and good luck.
Good tips, Neil! Surprising (frustrating?) this isn't part of the app. Oh and your videos are cool, but maybe you could tone down the glass breaking and bell ringing sound effects! 😛
Hi Harshada - I've got you covered! Follow the steps in this playlist - if it's Google Photos try the photos video, if it's Gmail follow the Gmail video. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-5G_N4AnLMiM.html Good luck with your storage and thanks for your kind question.
Just started the export process it says it could take hours to days to complete. I hope it takes under 1 hour. Thank you for the fun to the point video. Under 10 minutes for just under 5gn of data. Not bad.
My issue is that my albums get transferred, but I'm missing photos from each one. One album had five photos and I got one. One album had 25 photos and I only got 10. Do you have any experience with this type of problem? I have started downloading my albums one by one and I guess I'll go by year after that but I'm having to count them to make sure I get them all.
Thanks for the kind comment Kay - so these are albums within the Google Takeout download? This is really strange. Downloading the albums - if I've understood correctly - looks like a good idea, because the album downloads include all the metadata... but that's not helpful if it's not including all the photos! Hope you manage to find a fix and thanks again.
hi ive think I've left this comment on the wrong clip - its on increase your storage! anyway, I've followed all your instructions and am down to 18 zipped files but when I tried to download one to my external hard drive the 'browser crashed'. I'm worried I am going to loose all my google photos. If I cancel all the packages and do this another day, will I loose all my photos??? URGENT please, can anyone else advise. thanks. ps I've subscribed via the other link!
Hi Thanks for the kind comment and question Adrienne. And good news - no worry is needed with this. When you download from Takeout, it just makes a copy for you - everything is left in place on your account, this is just a tool for downloading them. So feel free to start afresh some other time, you can abandon this one or try again later. The only thing that will disappear is the transfer link and if you try this some other time, Google will prepare another export link. Once downloaded, everything remains still on your account. Hope this helps to reassure!
Hi Liam, the email just tells you when the export is ready. Just go to takeout.google.com again and download from there - it doesn't download by email. Hope this helps
For some reason the dates aren't showing up correctly. Did I do something wrong? It shows Jan 1 1980 for everything..... Instead of the date I have them listed in google photos. :(
Hi Jessica - thanks for the kind question: you're right, you've not done anything wrong. Google seems to separate out the data for the photos into a different file which is the .json file. Which is extremely frustrating. There are things online to recombine this data back again but I've not tried it. The other way to download all, which takes much longer but keeps the data together - is to put all the photos into a single album... or a number of large albums (maybe by the year?) And then you can select 'download' on the album which seems to keep the data and dates on the photo files. Hope this helps and thanks again for the kind question.
I thought this would work great, but then all of my videos and pictures were sent over as a JSON file onto the external hard drive and now I cannot open any pictures. How can this be fixed?
Hi Jeanine, thanks for the kind comment and question. The JSON files are the metadata for the photos as separate files. There should be a folder with jpegs in, with similar file names but ending in Jpeg Can you see those files? There's a chance that only json files were selected for the download, but unlikely - and if that's the case it would be easy to use takeout.google.com to create another download with the jpegs selected. Hope this helps - they exist if you can see the Json files. Fingers crossed and thanks again
URGENT PLEASE. I've just read all your other comments, and now I see that I will loose the meta date, this is important that I keep it, so please let me know if it's ok to cancel these zip files/packages, that I won't loose the google photos. thanks in anticipation. great vids too. thanks
Hi Adrienne, thanks for the kind question. Ordering a download won't harm your original files in the Google cloud, they're just prepared for download and when downloaded the files remain on google's servers. The only way I can see to download the photos with metadata attached is to put all your photos into one very big album, or big albums and click download on the album. Hope this helps
This is just what I didn't know I needed!! I was downloading all of my photos and videos the first way you showed and it took so long. Can't wait to try this more efficient way of downloading everything to an external hard drive. Thank you!
Nice i automatically follow this channel. If i deleted the photos from GP. Is it deleting my photos on phone? Can i specify which photo , based on date to backup to GP?
Hi thanks for the kind question. Yes, if you delete photos from Google Photos, the app is set up to remove them from your phone. So please make sure they are backed up to somewhere else, like a hard drive, external drive, or memory stick. And unfortunately no, we do not seem to be allowed to set the date that the backup starts from: Google Photos seems to only backup everything on our phones. So, I backed up my pictures and deleted them from my phone when starting a new Google Photos account. Hope this helps - good luck with your storage!
Great tutorial thanks! Especially nice that you took the time to have visuals to correspond with your instructions. So many people get to: "What hamburger icon??" 👍
Thanks for the kind question, and sorry to hear about this. There might be folders which are backed up elsewhere in Google Drive folders, but I'm sure you've checked everything downloaded. Google strips out the metadata from the photos into .json files, so those files just contain data. If you'd like to keep everything together, you could select all photos into very large albums in Google Photos and download the albums instead. It's more time consuming but more thorough. Hope this helps and good luck with your Google Photos storage!
Hi thanks for the kind question - the JSON files are the metadata for the photos. I don't use them but some people want to keep them. I just ignore them. Hope this helps
If we are completely out of storage and cant send or recieve emails can we give a different email address to send the zip file to? Or download the zip file directly to computer?
Hi thanks for the kind question Yes - you can go directly to takeout.google.com from the computer to download there. Takeout shows you the status of your download - if it's ready to download yet. Hope this helps and good luck with your Google Storage!
Hi Thomas thanks for the kind question. If they are not opening when you double click on them, it might be because the folder that is downloaded is 'zipped'. You you might already know this but you can unzip the folder by right-clicking on the folder and choosing unzip. Hope this might help
Hi, thanks for the kind question @albertagius5267 It seems that Google strips out all the date information in the photo files into separate .json files. So you can delete them: I think some people need that information and try to combine them back with the photos but I've not bothered with that. Hope this helps!
thanks , I did get the downloads but can't open or extract the files..the actual pics. MS is asking for an app to open the "CRDOWNLOAD" file. What should I use? Presume now I need to download something from the MS App Store to actually open these files to see the pics? Thanks, D
Hi Dennis Thanks for the question -- I think the file that is downloaded should be named something like Takeout, rather than CRDOWNLOAD and the filename should end with .zip I think the file you have might not be fully downloaded. It would be worth fully downloading again, and make sure you have enough space on your drive to download it. If the file name ends with .zip you should be able to right click on it and choose "Extract all" where it will extract everything into the folder that you need. Hope this helps.
.crdownload is the file extension Google Chrome uses for downloads while they are in the process of downloading. Upon completion it will have the correct extension. Your file is either not fully downloaded or the download has failed.
Hi @darkoak-varnish6404 really appreciate the kind question. Yes! It's what I used to backup before removing things to bring it back down under 15GB Hope this helps! You can download by album as well, so you could put everything into a single album and download that. Hope this helps and good luck with your storage!
Hi Chris, thanks for the kind question - you might have discovered this already but just in case, right click on the download folder and unzip them. Forgive me I don't know what system you're on but hope you can find an unzip app that's already part of your system.
Thanks for the kind question Fredrik. If you go into takeout.google.com it should tell you if it's ready and have a link for you to click to start the download. Does this help?
Hi Neil, thanks so much for your video with clear instructions and for sharing the website. Just wondering if you can shed some light on my circumstance, I received the email up to 35 minutes after requesting the photos and vids via the 10GB option then it said mine is 31.02GB but, my storage is 15GB on my Google account, I went through this process on my laptop so I'm unsure why it has so much over, I have over 30GBs of photos and vids on my phone that backs up to Google but, I'm unsure if it was trying to transfer excess but, my Google account isn't over 15GB so I'm puzzled. Can you clarify what's going on here? I thought I'd try download them all at once and it crashed and failed to download, so I'll try download it by having it at the default 2GB as recommended then try download them 1 at a time to be more manageable for the system. Also, just a question, when you download the content, it has the download date, but, does it still have the original date photos and videos were taken in the properties of the image? I hope so...
Hi Hautai Thanks for the kind comment and questions. The total download might be over 15GB if the photos and videos are stored at Storage Saver quality - happily the download gives us the photos and videos at Original quality - so this might explain the difference? Downloading 15x 2GB doesn't sound like fun though - hope you're able to download in larger chunks. Also - I should have mentioned this in the video, but the downloads separate the metadata in the properties into separate files. I don't know why because it's really unhelpful. If you want to download and keep the properties in the file, we have to download them directly from the Google Photos site. One way to do this a bit more quickly is to put the photos into albums and download the album one album at a time. I hear this keeps the properties intact. Hope this helps and good luck with your downloads!
@thefirstladyoftrance Thanks for the kind question Jan -- You can shut your laptop down - this is done on Google's cloud so you can come back for when it's ready! Good luck with your download!
I followed these steps but when I unzip the file and click on the folder I just get taken back to the previous folder. It's most strange, the zip file shows data but the unzipped file doesn't. What am I doing wrong?
That is strange. Sorry you're experiencing this. I don't know your computer setup, but is it possible to save to desktop. and make sure it unzips into a different folder on the desktop so it doesn't unzip it into itself. That's all I can think of, sorry. Good luck!
@@neilmossey - thanks for getting back to me. I wonder if everything just took a super long time to extract as when I went back yesterday low and behold there were files. Many of them are JSON files rather than JPEG. Do I need to convert these? I can't view them when I try to open them but from doing a little research it seems that these files might just contain data relating to the photos and not the photos themselves.
Tysm! But question, when doing this, does it restore the date/time the picture had when it was in google photos? For example, i have a picture from 2019 in Google photos. I want to download that to my gallery while also keeping that time and date.
Hi thanks for the kind question - forgive me, I think Google strips out the data using this method. If you want to keep the data with the picture file, it's best to download the picture individually from Google Photos. Hope this helps.
If this works as you've shown ... THANK-YOU. it's currently creating the export and we shall see. It was driving me crazy. Cheers and again ... Thank-you!!!😊
Thanks for the kind comment Lisa, really appreciate it. Let me know if you hit any problems. It does strip out the metadata from the photos into separate files. If you'd prefer them combined, go into Google Photos and put all the photos/videos you want into massive albums and download the album. Good luck!
It'll export them in 50 gig chunks meaning, if you wanted to export all 500G worth of images, you'll have ten 50G ZIP files instead of one large 500G file. Reading is fundamental 😉👌🏾
At last, some advice that makes sense! I'm still having issues though. I have a Motorola G7 phone with a 128gb SD card, but everything appears to have been stored internally on the 64GB memory. I have only used 36% memory, but I'm receiving the no storage message. So, I bought the additional Google storage, which didn't help. I'm unable to download, take pictures or screenshots on my phone, even though I have LOADS of memory. Plus everytime I delete a thousand photos, they just reappear. I bought an Acer Chromebook and a 2TB external harddrive. Can you please suggest how I can sort this. I'm only 40, but technology is just not my thing and it's really frustrating me, as I want to back up photos and videos of deceased loved ones. Thank you for any assistance.
Hi thanks for the kind question - the smaller size zip means that you'll get the same files downloaded, but in more folders - the zip is the size of the chunks to download the same data. Hope this makes sense. Good luck with your download!
do you know if doing this it saves the meta data from google photos to the hdd/sdd you transfer it to? also, does this method allow for the LIVE photos to be saved as live phots to the hdd/sdd its being transferred to?
Hi Krystal Thanks for the kind question - sadly it downloads the metadata separately as json files which is useless. The only way I've found to keep the metatdata is to manually put all photos into one album and download the album, or download manually day by day. I think this is why I backup my phone to my hard drive each year! Plus I have not heard of live photos, I need to check those out! Forgive me for not being more helpful and thanks again
Yes, they all do download, but it can be enormous amount of data - meaning you will have to buy more storage - if you're lucky! BE SURE YOU GET RID OF ALL THE PHOTOS AND VIDEOS YOU REALLY DON'T WANT - to reduce your file storage!
Hi, thanks for your video, I have deleted my Google photos accidentally which is more than 10 GB but I couldn't find them in the trash, so could you please guide me how to restore and recover the photos and videos. Your help is highly appreciated. Regards
Hi thanks for the kind question and forgive me I've only seen this message. Have you tried going to takeout.google.com and downloading everything they store under the 'photos' section. They might still be in there, I hope this helps.
Hi. Thanks for this video. Awesome video. I am currently using 97GB out of my 15GB Google Storage. Yes. It's not a typo. In the past I have upgraded my Google One to 200GB and then cancel it. Since then, I have been stuck in this status. The thing is - my email does not work anymore. Any suggestions on how to proceed?
Tks sooo much from an oldie frm NZ. Google wants us to fill up our accoccount then asks to buy more space!!!??? UNFARE, GREEDY. Am an 82 yr old and am worried will lose my photos when i pass on. Want to dowload and save to computer and free up space. Will have a go or get one of the grands to help. Thanks sooo much Neil
After you choose the first amount of pics/vids from our Google photos app to download, which is obviously not ALL of the photos/video✓, OK.... ...how do we know where to pick up where we left off of ✓?, with this initial transfer you talk about. I'm wonder if it is obvious, like there is a box to tap that says "next blankety-blank amount" or what do I do after this very first chunk is transfered away & I wish to continue to dwnld more/all of my media stuffs???
thanks for the information. I have downloaded the zipped files, but after unzipping, many files are in .json format and not viewable. Is there any way to open them?
Hi @CarrotAuntie - thanks for the kind question - I believe the .json files contain the metadata for each photo and video. If you right click on the file name, and choose the "Open with" option, then open using your web browser, so something like Chrome or Safari. Hope this helps!
am I the only one who faced that trouble? 😕 I did the same steps you did and everything went fine, but for some reason I don't know, when I went to check my files half of them were 'JSON' files and they were unopenable, I went to download a free JSON viewer from the Microsoft store, but there were non, all of them were formatters and I couldn't deal with any... I don't know why this happened and now I can't solve it... I hope you can help me 🙏🙏🙏
Hello, THANKS for another great video and advice ! I have just one question for you if you have a time for answer. I want to copy my phone memo card to extern hard disk for safety. And after that, back to phone. If I, in meanwhile, delete photos in Google photos, if when I back memo card to phone Google recognize that photo on memo card and delete it, without my permission ? I hope that you understand me, sorry for my bad english. Thanks for everething, video, advice for all od us, you are great men with lot of knowlidge ! And of course, thanks if you answer to me. Best regards for you and your family 👠👑💯 P.S. Because I use Windows 7 and dont have "3 dots" on storage, like on your video. When I go to "one.google" and click on Storage I am stucked because that 3 dots dont exist. Is it possiblle another way or another way ? Thanks a lot. 🙏
Thanks for the kind comment and this is a really good question, in excellent english. I am afraid I do not know the answer to this question: because as you know, Google Photos works in strange ways. I have a feeling that it would not delete the pictures again, but this would definitely be worth an experiment - knowing that the photos are safely backed up onto a hard drive. It also depends if you want to keep backup turned on in Google Photos. I made a new video about how I do this here in case this helps: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-5G_N4AnLMiM.html Hope this helps and thanks again
Many thanks. Very useful but how do I find the downloaded photos, please? I want to save them on my pc (Windows 11) so I opened the email saying that a copy of my photos had been created, and clicked the Download button. What next? Thanks again
Great video and very informative thank you, but one question. Once I have a copy of all my data can I delete my Google account without it affecting my data that I have sent to another email address? I'm thinking yes, but I just would like to check before doing so.
Hi @Neilmossey Thanks for making this video. This may be a silly question, and I don't see that anyone else in the comments has asked it, but when I followed your method, Google seems to have separated all my photos and saved them in a bunch of separate takeout folders, so I have multiple folders with the same name, but each folder contains different files, some .jpg and some .json. Is there an easy way to determine that all my photos have been exported, without me manually having to go through every single folder?
Thanks a bunch. I am 28 years young and I take a TON of photographs. I am that guy when I ask someone to take a photo or I am taking the photo - I take a TON to make sure there's at least 1 good one. I never really delete the extras though lol. Besides that point, am I the only one who is scared to start to try and delete duplicates / delete junk or organize photos taken? My actual; question is what is the best way to deal with this type of situation?
I have followed your procedure but after create export...message came that it will send link when ready but I am waiting since last 15 min how much Should I wait
Hello Neil, hope you are keeping well. Would you please be so kind to let me know why when I download the pics and extract them I cannot open them, they seems to be in json format. Thanks
Hi Neil, thanks for the video. Is it possible to also extract the date and time of the photos? Unfortunately this information got lost during the download. Thanks for your support!
Watched a few of your excellent topics. Please don't take offence, but a little feedback, and I'm sure i'm not the first to notice it... >>>the audio sound effects you add to your videos are far too frequent and very annoying..
