Hey, I'm addicted to your videos, your accent makes me relax. I learned a lot from your videos Keep it up !
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OMG!!! THANK YOU SO MUCH FOR MAKING THIS VIDEO 😍 I remember requesting this on your tiktok video and I appreciate this. I am looking forward to more chat support contents in the future! You made my chats better thru these videos. And btw, I'll check out the proper typing form vid.
I ADORE THIS VIDEO IS VEREY HOPEFULL FOR ME ABOUT IT ISSUE HOW TO ANSWERING HOW TO CREATE TO STAGE IN THE REAL LIFE, BY THE WAY WE'LL GET STARTED IN THIS WORLD OF THE CALL CENTER BILLINGUAL. THANKS A LOT Kwestyon😊
Hello Kwestyon! I just got the Job offer from TP and it is all because of your amazing tips. At first, I wasn't able to make it for the banking account but after the second try, I was able to get the job offer for the telco account. I am really struggling with mock calls and interview questions given that I am not proficient enough in English and no experience at all. My account validation happened today and I was able to pass it! such great news isn't it? I am really looking forward to my next journey and I will make sure to apply all your tips and lessons. Thank you very much!!!❤️
Hi shiena can you make a video about jargons/gibberish words that are hard to understand when talking to natives so at least we have idea how to understand, I think it's important topic.
Thank you for your tips. i am new subscriber and from the time i subscribed, i always watch your videos. very helpful. i am planning to apply again after one year that i resigned from my previous company. your videos really inspired me. thank you so much and God bless you 🙏🙏🙏❤️
Chat is definitely not easier than phone. I guess it depends on many things, but at my last call center I would rather attend voice calls over having FOUR karens texting me at the same time.
@@Ragnarok_7917 English is my third language and other than the small minority of karens asking to "speak to someone in america" I can easily communicate with customers over the phone. maybe better for someone with a B1 english.
@@Kwestyon also retail account dear coz i'm so bored of teaching parrot student nauubos na boses ko kaka talak , ty shiena you're such a holygrail in the bpo world
Hi Candace! Or Ms. Kwestyon! I would like to ask why other centers are preventing their agents to have a closing spiel to kindly stay for just a quick survey that I rendered for you today. If it's alright to ask, why is it considered as pishing? I'm not sure if they called it that way. But I'm just really curious because that might help as well to get more CSAT if they stay for the survey because other customer is not staying and just immediately closing the chat after the service. Thank you. No hate please. If you have criticism on my grammar o how I deliver it, please make it constructive critcism everyone. Thanks again! Hehe.
I wouldn't call it phishing but my guess is companies consider it a little unprofessional. Like you're influencing the customers to rate you out of self-interest instead of them doing it out of their own volition. It might also not reflect their actual feelings about the service when they know you're aware of the survey. Just a guess. The company i used to work for also doesn't allow it.
