Crucial instruction is to connect the USB lead as described - THANK YOU 🙂 (I had been struggling for over 4 hours because I hadn't discovered this critical step - even my mobile provider who sold me the phone didn't tell me this!) Worked first time when I did everything correctly. Thank you, thank you, thank you.
I bought the phone factory reset for a good price i knew it was too good to be true its the google password by prior owner that is messing me up i cant seem to get that part reset for some reason i prolly cant reset it knowing my luck lol