I followed the instructions precisely and IT WORKED. HP charges $150 for a new printhead, but by cleaning my current printhead it only cost me $9 for a Husky 8-in-1 Precision Torx Screwdriver Set at Home Depot, which includes T6 and T10 and others.
Did everything you had in the video.... turned the printer on and it had same error. Unplugged the printer for 10+ minutes, plugged in the printer.... IT WORKED!!!!!!! Thank you so much for your video!!! Saved me over $150 for a new printhead. Also, for that price I may just have put this one in the trash and purchased a new printer all together. One printer not headed to the landfill because of dirty connections.
Topic: In case the new printhead also fails, try to exchange the internal battery as well. To begin with, thank you for all this information, great video and also great discussions! I had the same problem "printhead missing ..." and first tried the “contacts cleaning” options shown on this tutorial. It did not help me. Then I exchanged the printhead for a brand new version (140 €), also to no effect. As the error message blocks all further interaction with the printer menu, I could not reset the printer (HP Officejet pro 276DW.) Therefore, in a last try, I decided to exchange the battery (CR 2032) that is installed on the printer main circuit board. In this exchange I also had to loosen three plugs from the circuit board to reach the battery on the back. The result: - New battery with old printhead: same error message - New battery with new printhead (the one that I had tried unsuccessfully before): printer works!! - Old battery still has 3.15 V, so did not seem at “end of life” yet. I am a bit puzzled why I achieved this result. Perhaps my printer required both a new printhead and a reset. And perhaps the reset was brought about by the battery exchange or by the loosening of plugs?
I saw a video that asks if your printer has a battery, If so, put a piece of paper between the battery and the connector so it would not have contact and then reset due if the battery is GOOD it does not allow the printer to do a full hard reset
I watched it and plan to follow instructions - no prob with ad's as I just clicked skip 4 seconds - if it works like it did for some, good;if it doesn't then I will get a new print head but atleast I tried - I also rechecked some steps by just clicking on the red line - I didn't have any problem watching and understanding anything - didn't waste my time as many said. Thanks for the Video as it's another area to check.
This worked for me. My failed printhead messages stopped and printer started working. I don't think the video is that bad. It moves slowly and that was what I needed as I'm a novice when it comes to printer repairs. Note: you'll need a Star T-10 screwdriver and one about two sizes smaller (which I didn't have so didn't clean the contacts with the eraser in the last step and this procedure still worked.)
Why so many dislikes? those steps works! Thank you! Maybe otthe printer tecnichians watched and disliked because they will no longer charge a new printhead and just repair yours using those steps in the video.
I got this message after I cleaned my print head using nothing but water. After seeing numerous solutions to solve the problem without have to buy a new print head or printer I did nothing but UNPLUG the printer for 24 hours. When I plugged it back in, it aligned and printed perfectly. I have done this on other occasions for different products usually with good results.
As of today, April 7th 2023, this solution worked for me. I followed it to the "T", which was very simple to do, and it worked like a charm. Thanks for the simple instructions! A+++++
I followed this tutorial EXACTLY and, surprisingly, the solution worked exactly as expected. I did run into an issue toward the end. When inserting the print head back into the printer, I found it difficult to stop the mount (it rolls left-to-right). My solution was to simply jam it while it was exposed (it didn't make it back into the unexposed position), and I was able to insert the print head and close the latch. Thank you!
@@Essays4College preferably a white eraser from say a Bic mechanical. then wipe clean with a little alcohol on a cloth or Q-tip. I tried just cleaning the exposed gold windows on the motherboard….hasn’t worked. I don’t have the tool for the screws to take it off and clean the back. so annoying lol just worked a couple weeks ago, now all of a sudden it’s an issue.
I have an OfficeJet 8610 with the missing or failed printhead error. When I took it apart and removed the main circuit board on the back where there are the 8 small springs making contact with pads, that is where there clearly was corrosion. There was some green corrosion on springs and pitting on the ?gold? contact pads. I lightly sanded with a very fine sandpaper (about 600 grit), both the spring ends and the pads, and wiped with alcohol and re-assembled. Still didn't work. It's a real shame that HP won't sell the relatively simple replacement parts, only the whole printhead for 120 USD. So, I'll have to take the very nice printer to the dump and buy a new one after only a couple of years of light use.
I am dealing with the same issue. I did everything just like the video. Only had the printer for 2 years with very light use and it still looks new, but now the printer head cost just as much as a new printer itself. Make me not want to buy an HP again.
Thank you, you saved me over $130 for a new printer head. Yes, there are too many ads. Honestly it gave me time to follow each step while watching. Gladly suffer through the ads to save the $$$.
Very helpful, fixed my problem. You can get the smallest screws out with needle nose pliers if you're like me and don't have a star bit smaller than T10.
Just a note maybe, not a reason to remove the ink cartridge contact assembly unless your having cartridge contact issues I would say. After I reassembled the print head, had issues getting the cartridges to stay locked in! I'm surprised no one else seemed to have this issue. There was no alignment posts and a lot of play in the assembly with the screws not fully tightened. I ended up leaving the cartridge contact assembly loose a bit, loaded all the ink cartridges and then tighten the assembly down. I didn't have any luck. Same issue. Seems to recognize the print head for a fraction of a second then goes into cant detect print head again. Going to try the power off suggestion. Glad this worked for so many Definitely a logical and simple contact fix! In my opinion this print head is a shoddy design by HP with these spring contacts. Made cheaply to fail I suppose to keep the buying going!😕🙄
I MAGINE THE TECHS THAT FIX THESE, KEEP A NEW, NEVER USED PRINT HEAD, MAYBE WOULDN'T EVEN NEED INK CARTRIDGES IN IT) TO TEST THAT, WITH A NEW HEAD, THE MESSAGE WILL GO AWAY & RETURN TO NORMAL MENU
nice. Since you're showing how to clean oxidation manually, if that's all it is, that will be great and I'll give it a try. A quicker simpler way is to use DeOxit F5 which is what is use to clean electrical components on mother boards, potentiometers, small motors, vintage audio hi fi gear.
I use Adblock so no adds for me. This doesn't work anyways, it's not a contact problem (only a few cases), most often it's planned obsolescence, either the printer firmware or the printhead chip detects it's time to stop working. Mine did this after 3 years to the month!
I've also noticed that HP programs their printers to stop working after about 3 years. I've had many. NEVER BUY AN HP PRINTER AGAIN!!! Spread the word!
I took the board off and the top row of springs were stuck to the board. This printer saw only 2 months of use as well. Sad. Didn’t help tho it was damaged too bad.
Good video. Pace was fine, easy to follow. Although it did not fix my problem, I at least tried to repair before buying another. All of you Karens out there complaining need to calm down.
Thank you for posting this video. I really tried, and I'm proud of myself for following through, but it didn't work for me. I may try one more time, and I'll unplug it for a while and hope that it works.
Did everything exactly as video suggested and it resolved nothing. Same broken or missing printhead alert returned immediately. Complete waste of time for me.
I followed the video but also added an extra step. Inside the printer body, where the printhead's 40 copper contact pads (19:32) make electrical contact with the printhead carriage (4:28), lightly sand those contact points as well with fine emery cloth. (It doesn't have to be a rubber eraser, just make those contacts shine). This resolved my problem of the printer not finding the printhead. Also, you'll need a set of Torx screwdrivers (#T6 and T9 orT10) to remove the printhead screws. Got mine at Walmart in the auto parts section. Better that scrapping the printer.
I see many positive comments. I took mine out and it all looked fine but I didn’t consider it had something to do with the contacts. I still have 70% of my ink I don’t want it to go to waste 😭 I’ll come back once I’ve tried it.
The ads were maddening and I would preferred the technician actually saying what he was doing instead of the funky music. Also showing the white brick, white cloth and sandpaper without really identifying it was also not helpful.
There is a big problem with HP inkjets with separate printheads, and people are throwing these away in large numbers. I live in a city with 100k inhabitants and every week a couple of HP OJs 6xxx - 8xxx are joining the WEEE pile. 80% with printhead problems. Especially 920, 932-933 and 950-951 printheads. Checking the contacts on the board or the flex cables may or may not work, sometimes the problem is a single 50 cent component on the PH board. I have about 10 of them to fix.. Did HP shifted the profit margin on printheads, since they lost their fight with cartridge remanufacturing companies? I did not see yet a refill company making a printhead of their own.
3:00 minutes of my life i won't get back to show me the front of the machine, that i specifically plugged into RU-vid with the key word error message. cut the crap people, if you suck, go buy a lollipop, stop making videos.
I think there was once a video that was worse than this one, but it was an 8mm film that my father did in 1953, long before RU-vid was invented. Wow, what a waste of space time and energy. Amazing that it is still up.
I need to see you it in (which you did) and use it so I know for sure it really worked for you. This video only shows how to take the printhead apart and clean 🧽 the printhead and put it back but not use it by making a copy of anything. This would show that your method really worked. This would be convincing if you only used it to show that all your hard work 😓 paid off. If you can somehow show that With that printhead you used your method on Show you copying something to show that printhead works. It would be nice to see that video
I did this on 2 of my printers that has the same problem, it didn’t fix either one. - When I called HP tech support they told me that electrical AC surges breaks these printheads, he suggested I plug printer into a UPS or a good Surge protector.
I followed the video but also added an extra step. Inside the printer body, where the printhead's 40 copper contact pads (19:32) make electrical contact with the printhead carriage (4:28), lightly sand those contact points as well with fine emery cloth. (It doesn't have to be a rubber eraser, just make those contacts shine). This resolved my problem of the printer not finding the printhead. Also, you'll need a set of Torx screwdrivers (#T6 and T9 orT10) to remove the printhead screws. Got mine at Walmart in the auto parts section. Better that scrapping the printer.
I can't tell you how many hp printers I've had in my life. They always have problems and try to make it so that you have to buy their overpriced ink. I've had some Epson to and they equally suck. But needless to say I'm buying another HP , what choice do I have. They have the market cornered. I'm not fixing the damn thing like the video shows....not worth it.
I did all the steps exactly how he did them and it did nothing!!! I love how he doesn’t show that the error message went away because it probably didn’t. Thanks for wasting my time.
Please update the description with the torx driver sizes. I had the #10 for the larger screws. I'll have to go to the hardware store to figure out what the smaller screws require.
I just can't understand, how the print head can be lost. It was just there some days ago and now it's gone... I probably have to try it as well but wondered if the problem started with the ink. Although the ink was bought from the same manufacturer, it was a bit cheaper and I wonder if someone had injected a different inc into the cartridge.
You don't show the result, did you have success after taking apart and putting it back together? Sounds like a science experiment. All I want to do is re-calibrate my printer head, as that worked in the past.
Merci pour vos indications que j'ai mis en pratique cependant l'imprimante continue d'indiquer que la tête est défectueuse. Je vais donc en commander une. Bien à vous 🙏
I tricked my printer, because I didn't have the tools to open the head, I just wiped the contacts with a moist cloth, put the head back on without switching off the printer, closed the lid, then I pressed the off button, it warned me not to switch off without the cartridges in place I went ahead anywhere, removed power cable, then switched it back on, it asked for cartridges , calibrated and is now working, happy days
Reset the printer Perform these steps to restart the printing device. Turn on your print device. Wait for a while till your printer is sluggish and silent before you continue. As the printer is turned on, detach the power cord from the back of the printer. Release the power cord from the wall outlet. Wait for a while, like for 60 seconds. Attach the power cord back into the socket. Connect the power cord back again to the back of the printer. Switch on your printer if it is not automatically on. Wait till your printer is sluggish and silent before you proceed further. If these steps fix your issue, you need not to continue troubleshooting. If the issue continues, perform the next solution. Reseat the printhead Perform the given steps to reseat the printhead. Unseat printhead Put your fingers in the slot on the left side of your printer, and then pull it forward to open the cartridge door. The carriage transfers to the left side of the printer. Wait till the carriage is sluggish and silent before proceeding further. Release the power cord from the back of the printer. Releasing the printer avoids the carriage to move. Uplift the carriage latch. Clasp the sides of the printhead, and slightly uplift the printhead without taking it out from the carriage. Keep the printhead back to its position, and then put down the carriage latch Insert the printhead back again to the carriage to reseat it. As you keep the printhead into the carriage, it relaxes into the carriage as it seats. Gradually keep the printhead to the left and right to ensure that the printhead fully seats in the carriage. Put down the carriage latch. Ensure that the carriage latch is down. Shut down the ink cartridge door. Connect the power cord again to the back of the printer. Hit the Power button to turn it on, if the printer does not turn on by itself. Wait till the warm-up period is over and your printer is inactive and silent before you proceed further. If these steps fix your issue, there is no need to proceed further with the troubleshooting. If the issue persists, move to the next step. Reseat the printhead up to three times At times error messages continue after inserting the printhead. To fix any error messages, reseat the printhead by reiterating all the above steps up to three times. If the suggested steps fixed the issue, do not continue the troubleshooting. If the issue continues, move to the next solution. Substitute the printhead If you have completed all the troubleshooting steps and still experiencing the same problem, then replace the printhead. Examine the printhead warranty status If you have a faulty cartridge or printhead, it might be under warranty. To confirm the warranty on your ink or toner supplies, visit the Printer and Page Yield Overview. And from there check the restricted warranty information for your supplies. Order the printhead If the HP exchanges the printhead assembly under warranty, then you will get a kit with a new printhead assembly, guidelines, and a full set of SETUP cartridges. If you own an HP Instant Ink, then you might also get a new set of Instant Ink cartridges. You must fix the SETUP cartridges first, or a cartridge error arises. Replace the printhead If the error persists, then the next step is to replace the printhead. If these steps set the issue, you do not need to continue further. Move to the next solution if the issue still persist. Service the printer After completing all the above-mentioned steps, if the issue persists, then the last way to get rid of this is Service or exchange your HP product.You can also solve your printer’s daunting issue by deleting and re-installing the printer’s Drivers and Software, go to 123.hp.com/setup to download and install Drivers. If again the issue continues, then contact HP Printer Helpline. Experts will help you out to get rid of this error. You can call 24 hours as they are available round the clock.
The video did not work for me. But there was one comment on here that the person also sandpapered the contacts within the printer. I did this and also followed these written instructions above and this appeared to work as now it comes on with only the yellow tank is out (which is true). I won't know for sure until I get my car out of shop Wed. to go buy yellow ink. Can do an update then. I also have another one of these printers with same problem so I hope to see if I can get it working and then sell one of them. thanks
I normally don't comment on RU-vid videos, even the bad ones. This one however put me over the edge. I quit a third of the way thru because it was so painful to watch. Too many stretches of absolutely nothing of value, terrible videography, terrible music, too many ads --- just a total waste of my time. Sorry I watched as much as I did. I agree with Carson FitzGerald 100%.
And for those of us who want to watch it and do it play by play without pausing who don’t do this every day, it did work in my favor. I do agree with you on the fact with things I’m familiar with I want the process to be sped up. But in this case it was helpful because I didn’t need to touch my phone and gave me time to grab the right tools
Great video until the ending. Before going thru the steps of getting ink everywhere, we would like to see that this works. My suggestion (take it or fuck it): re-do video (without the music, I had to mute the vid) and show the working product at the end. Without that, I could make a video of me sprinkling fairy dust on it and claim it worked. (98% success rate, btw.)
I will never buy HP again, greedy woke company. First, I did all of this it didn’t work, however someone mentioned it was intentional and if I unplugged for a while the message would disappear, and so I did. When I turned it back on, I could print the report page quickly before the message appears without any issues, which suggests the printer head works fine, I think HP has built in this common issue and don’t want you to fix it but instead buy a new printer.
do you have Idea about this? to avoid damage use On button to shoutdown do not. use a power strip or wall switch to shout down (printer error please turn off, then turn on)
Pink pencil erasers work very well he was using a block eraser if im not mistaken . A guy at radioshack taught me that trick cleans contacts incredibly well. clean eraser first by rubbing it on your jeans or something too, so its nice and clean when you rub the contacts ...;. into lil gold mirrors
be nice if you told what tools were needed. i get the screwdriver but the other nuance tool....i have a variety of things that look like they'd fit, but none do.
Well, I've done all the steps in this video two and a half times. The first time I didn't have a T6 bit, so couldn't do the inside. Bought a Precision Screwdriver Set for $10 at Home Depot just to to get the T6. Then I did the whole shebang twice. Tried other people's suggestions about unplugging and letting it sit and then rebooting. A couple of times I got the right display for an instant before the original error message came back on "printhead missing, not detected, or incorrectly installed. Error code: Oxc19a0003"--so I had a glimmer of hope that it was trying to connect. Any suggestions?
You can never be sure, however I'm having this issue as well and I tried the printhead from a different working printer and it worked. Putting the old one back in and it gave error again.
Missing or failed print head hp 8610 Pro I replace all cartridges Brand HP and keeps giving me this message and is not printing at all, any suggestions
Hmm, have to try. If it was only ink problem one could rinse the whole stuff in alcohol and the head should work again. So the devil is hidden somewhere in a detail. I don't understand where the devil is, in chemistry, physics or where?
