How to Get People to Listen to You | The Harvard Business Review Guide

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Being heard at work has less to do with volume than strategy. And in the workplace, it'll have a huge impact on whether you’re seen as competent, get credit for the work you do, and are able to get your job done. Here are a bunch of practical tips to improve your chances of being heard at work without having to yell.
For more, check out this HBR article: hbr.org/1995/09/the-power-of-...
And here’s our video on how to be a better listener: • The Art of Active List...
00:00 You don’t have to shout!
00:44 First, you need to listen
01:17 Lay the groundwork
02:33 Pay attention to your words
03:22 Dealing with heated situations
05:30 Change the tenor of the conversation
06:55 Watch body language
08:55 Side note for managers
009:41 Conclusion
Produced by Amy Gallo, Jessica Gidal, and Scott LaPierre
Video by Elie Honein
Design by Alex Belser, and Karen Player
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Опубликовано:

6 июн 2024

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Комментарии : 30

@praveenrohankar1014 9 дней назад

Key Takeaways - 1. Active & engaged listening is the prerequisite 2. Lay the groundwork - a. Call for attention - Put critical ideas in writing b. Build a relationship, if possible 3. Pay attention to words a. Get to the point with only the required context. b. Simple.Clear.Direct.Neutral choice of words c. Start sentences with I rather than You, to avoid pointing d. Use And instead of But e. Use hypotheticals if required 4. Repeat the critical message 5. Change the tenor of the a. Take a step back to calm down things b. Focus on the process rather than You vs Me 6. Body language - CENTER method

@EcomCarl Месяц назад

These tips are gold for anyone navigating the dynamics of workplace communication. Mastering the art of being heard without raising your voice can truly elevate your professional presence and effectiveness. 🗣

@rontonkin7751 Месяц назад

Nicely done. Good to see something so practical presented in such a grounded, level-headed way, I heard you!

@michael-ov9mt Месяц назад

Excellent video. Obviously not everyone at Harvard has taken this lesson to heart. Thank you for this. Once again, very helpful

@lauripotter8120 Месяц назад

This was very interesting both as a teacher and a spouse. (Talk about communicating to a less than receptive audience!) I especially appreciate the advice for administrators.

@othmane-mezian Месяц назад

Well presented and to the point

@lunalove1716 Месяц назад

I love this! Thank you so much !

@mannesudharshan950 16 дней назад

Great presentation, the advices are so beneficial to enhance communication skills and implement at work place with effective strategy. Thanks for providing us such a precious content.

@bobleonard7122 Месяц назад

Useful. well presented, HBR view of common sense. I was looking for tips for general conversation. I know what gets attention in the business world. Conversations that could impact an employees salary or standing. Maybe add what food is being brought in for a lunch meeting, depends on how good the food is.

@advocateghulamabbaswattoo1310 Месяц назад

Excellent ❤

@SafiullahWasiullah Месяц назад

Nice one ❤

@tariqz5384 Месяц назад

Excellent. Full of useful information in a very concised video. Is she just a presenter or also author of this video? I think if all the videos of the RU-vid on selfhelp and related topic will be rated it will definitely be among the top 100. At least 20,000 videos I have watched so far

@coptimal 2 дня назад

This reads like you are a leader IRL - True?

@tariqz5384 2 дня назад

@@coptimal Thanks. I really value clear communication, especially when it comes to leadership.

@narcissistwhisperer 21 день назад

The first test is to see if someone is actually open to listening. Without that, none of this will make a difference.

@selinovaldes 29 дней назад

This seems like great general advice, AND sometimes, it's okay to show emotions at work. Sometimes, you can control your anger AND let it help motivate your team toward a goal. As a male in Western culture, I'm often encouraged to "be myself" or "take control," while my female counterparts are encouraged to follow all the guidelines in this video. While I find this advice worthwhile, I also understand that there's a time and a place for everything.

@coptimal 2 дня назад

This reads like you are a leader IRL. True?

@kaberle7 Месяц назад

I want to know the brand and color name of her lipstick. It’s very pretty but not overwhelming.

@user-qb2cs6xf2o Месяц назад

Very helpful and practical advice. Please correct the spelling of communicate in the slide on CENTER.

@paularoberts320 Месяц назад

Remember to breathe, 😊

@prasannakumar8702 8 дней назад

<a href="#" class="seekto" data-time="3">00:03</a> Effective communication at work requires active listening. <a href="#" class="seekto" data-time="78">01:18</a> Increase chances of being heard <a href="#" class="seekto" data-time="154">02:34</a> Be concise and choose your words wisely. <a href="#" class="seekto" data-time="239">03:59</a> Effective Communication Techniques <a href="#" class="seekto" data-time="316">05:16</a> Repetition and adjusting conversation tone are key to getting people to listen. <a href="#" class="seekto" data-time="387">06:27</a> Improve communication and body language for effective conversations <a href="#" class="seekto" data-time="458">07:38</a> Body language plays a crucial role in effective communication. <a href="#" class="seekto" data-time="538">08:58</a> Listen to all employees and be aware of biases

@TomMarcotte Месяц назад

Aren’t some of these suggestions a little bit on the passive aggressive side?

@cwks3510 25 дней назад

Unfortunately the many good points, and overall message, are tarnished with several passive agressive recommendations and examples. Not for C-suite

@mohsinshaikh1890 Месяц назад

I thought she is kyrsten sinema

@3APNHA 28 дней назад

I swear most of this is actually impossible for adhders

@mainuddeenkhazi1072 7 дней назад

Nice content and an up to the point presentation. I have to say a very poor script, in the beginning of the video it is recommended to not to use “But” and instead use “And”, even then “But” has been used a lot of times in the video. You can’t teach something what you are not following.