In This video Uday kishore Gadiparthi explains how he got a software job having knowlege on ServiceNow and how he turned into a ServiceNow Course trainer and he shares his 15 years of Knowledge and Experience in the software Industry and how ServiceNow course can be helpful for the freshers and Jobseekers etc., details in the Interview.
UCS INFOTECH - ServiceNow Training Hyderabad
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ServiceNow is a cloud-based platform that provides various software solutions for IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and Customer Service Management (CSM). It is a leading Software as a Service (SaaS) provider that helps organizations manage their business processes and workflows effectively.
Here are some key points about ServiceNow and its software courses:
IT Service Management (ITSM): ServiceNow's ITSM suite allows organizations to streamline their IT service delivery and support processes. It includes modules for incident management, problem management, change management, request fulfillment, and more. ServiceNow ITSM course focuses on teaching how to configure and use these modules to enhance IT service delivery.
IT Operations Management (ITOM): ServiceNow's ITOM suite provides tools for monitoring and managing IT infrastructure and operations. It includes modules for event management, configuration management, discovery, and service mapping. The ITOM course helps learners understand how to implement and utilize these modules for efficient IT operations.
IT Business Management (ITBM): ServiceNow's ITBM suite assists organizations in aligning their IT resources with business priorities. It includes modules for project portfolio management, demand management, financial management, and more. The ITBM course aims to train participants in optimizing IT resources and improving project outcomes.
Customer Service Management (CSM): ServiceNow's CSM solution enables organizations to manage customer service processes and provide excellent customer support. It includes modules for case management, knowledge management, service catalog, and customer portals. The CSM course focuses on utilizing these modules to deliver exceptional customer service experiences.
Training and Certification: ServiceNow offers various training programs and certifications for individuals and organizations. These courses are designed for different roles, such as administrators, developers, implementation specialists, and IT leaders. ServiceNow certifications validate the expertise and skills of professionals in working with the ServiceNow platform.
Online and In-Person Training: ServiceNow provides both online and in-person training options. Online courses are accessible from anywhere, making it convenient for learners worldwide. In-person training may be available at ServiceNow's authorized training centers or through partners.
ServiceNow's software courses are popular among IT professionals, as they offer a comprehensive understanding of the platform's capabilities and functionalities. Obtaining ServiceNow certifications can enhance career prospects and demonstrate proficiency in managing ServiceNow implementations.
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24 авг 2024
