HOW TO HANDLE ANGRY CUSTOMER/GUEST in a five star hotel or restaurant.

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This video is a complete explanation of how to handle a guest whois doing complaints
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email :- management.hospitality@yahoo.com( for student query)
email :- anand.ihm@gmail.com( for business query )
#complainthandling#angrycustomer

Опубликовано:

17 мар 2019

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Комментарии : 791

@kalpla 5 лет назад

follow me on instagram for all latest updates by clicking the link below instagram.com/cvbioresume/ complaints are opportunities and not threats

@neel604 5 лет назад

Sir congratulations for marriage life

@viveksingh-sf6ye 5 лет назад

Hlo sir. M an IHM Lucknow 1st year student. Today i went to a cafe as a guest and the burger i orderes had a hair in it. I was not charged for the burger then, so is the right rhing to do or as a staff they could have offered something else. Also if the meal is prepaid as in case of buffets, what can be done if the guest didn't like something?

@kalpla 5 лет назад

Offer any thg else only if the guest wants ,

@subodhkhichar9620 5 лет назад

Sir please reply me Whats better AIHM Or IHM 🙂 I trust you 🙂

@roykookie4237 5 лет назад

ѕιя му αgє 18 иσω ι'м ωσякιиg ιи ну∂єяαвα∂ нαвѕιgυ∂α ѕωαgαт gяαи∂ ι'м иσт ∂σιиg нσтєℓ мαиαgємєит вυт ι'м ѕтιℓℓ ωσякιиg ..

@captainshaan9031 2 года назад

Thanks sir aapne jo information di hai bahut hi acchi hai maine koi hotel management ki degree nhi li hai par 15 saal se mai hotel or restaurant me job krta hu. Iekin aapne jo information di hai waisa hi mai customer k saath behavior krta hu. Thanks

@ryankhandagale1761 4 года назад

what a smart way of handling a guest.....really helped

@nirajpokhrel7487 4 года назад

Same like our hilton heart formula H: Hear E: Empathize A: Apologize R: Respond T: Thank But still some time got fussy guest at my bar so irritating 😓

@daylight4011 2 года назад

last week a guest slaped me for no reason. stupid brat over drunk ...my serior and cullige saw that...this is so embression.

@riyanshriyanshi 5 лет назад

This video is useful for all those who working or wants to work in hotels industry. I like it thanku soo much sir

@amitpathak7703 5 лет назад

Thanks bhaiya ji ... really it was quite helpful for me ....I m restaurant manager too ..and I used to face same situation .

@Hoteliergyan 2 года назад

“Hospitality is simply an opportunity to show love and care” - Julia Sugarbaker

@EntertainmentWorld-uc7is 5 лет назад

One of best way to handling costomer complaints in the hospitality... Thank Mishra Sir.

@nibasghosh607 4 месяца назад

Very good sir

@journeywithshashi2464 5 лет назад

Thank you sir you look like a professional , I am working with a star restaurant and I learnt lot from you and I will follow your instruction..

@shahidfaheem1211 5 лет назад

Best channel on hospitility management.

@bijaypal5490 5 лет назад

Sir I am a student of hospitality management and your videos help us to understand how the hotel industry is. ..and how we grow in this industry..for that thank you so much👏👏

@pradipumbarkar1350 5 лет назад

Where are you doing hotel management?

@bijaypal5490 5 лет назад

@@pradipumbarkar1350 kolkata

@pradipumbarkar1350 5 лет назад

@@bijaypal5490 Name of college

@bijaypal5490 5 лет назад

@@pradipumbarkar1350 nshm knowledge campus

@pradipumbarkar1350 5 лет назад

@@bijaypal5490 thanks

@suparnarana8855 4 года назад

Very good information...I am a 3 year student it's very important for me..

@govindvasu4014 5 лет назад

I like the way...your teaching style....thanks a lot...

@anilswain9960 Год назад

Thank you for teaching us how to handle the guest when he is so dissatisfy.

@sorovlogs3740 5 лет назад

Thanks alot sir .... I am working as a captain last 5 year ...really it's happened more time with me ... It's true facts ..

@enushbaglari1588 5 лет назад

avi maine v naya Restaurant pe kaam sikh raha hu aur waiter v karta hu plus cashier. aapki video bohot helpful hai sir. Thank you

@chefkailashpanwar2821 4 года назад

Right Sir. . . Aapke video se hamesha kuch na kuch seekhene ko milta hi hai sir...

@jhagvlogs2928 4 года назад

Lot's of thanks for understanding all chef

@bikasjyotimahanta6316 4 года назад

Tq Sir. Given me to information.. Best hospitality videos.. Nd this video helping my knowledge management course...

@deepak7972 5 лет назад

Ye sab humko college mai sikhaya tha but thankyou us time mene acche se nahi suna tha aab sab samaj aa gya

@balaramdas9993 5 лет назад

good morning sir u are good explain for customer handling. U are super.....thank you sir.

@gyanusapkota1333 5 лет назад

superb sir... I'm from nepal and I've never missed your single video yet.. motivated sir

@ily14323 5 лет назад

From where in Nepal ??

@gyanusapkota1333 5 лет назад

@@ily14323 from butwal . where r u from

@mahamadriyaz6929 5 лет назад

Wow sir suuper i have 6 years of experience in barista now working in bartender Sir pls make a video for how to atend higher lever position interviews. . . And heartly telling u thanks lot sir. . .

@chinmaysomwanshi7538 5 лет назад

Beautifully explained sir Sir please keep making videos on practical experience of yours in your carrier

@OMRANA-su3lo 3 года назад

Very good guide by you very good information for fresher's in hotel industry one of the best channel for hotel line

@minakshivs5813 Год назад

All videos are very useful, no one explain as you sir , very easy and understanding videos thank you 🙏

@johnjosephswain9230 3 года назад

Excellent..SUPERBLY handled..please keep on posting

@sajalgarg5887 5 лет назад

Sir thanks for upload that video This video is too much helpfull for Thank you so much

@prashantbhatyoutubechannel2524 Год назад

Thank you dear sir for mindblowing knowledge of service department 🙏❤️from nepal🇳🇵

@KaLiMpOnGWaLa 11 месяцев назад

i learnt to many things from your video because i wanted to go the restaurent sector i have to learnt so many things before go to the restaurent thanks you so much sir

@ShibuKerketta 5 лет назад

This video is very helpful and thank you for update.

@siddharthatyagi2420 5 лет назад

Boht badiya sir .keep making these types of videos

@ghufrankhan5690 5 лет назад

Very good job you are doing. Exotic Excellent way to express your experience

@sundarkumar9052 5 лет назад

Thanks Mr. Aanand mishra for your guidance

@molshoybrubru9589 Год назад

Aapane bahut achcha sikhaya hai waiter kam karne logon Ko

@yashjoshi2466 5 лет назад

First view... Seriously tysm for ur video very much useful👍

@maababa9857 Год назад

Sir aap bohat ache se samjhate ho

@sandiprathod7806 5 лет назад

Yes obviously you learnt it and you are doing such a great job so nice sir

@Mohitkumar-ql9kg 5 лет назад

Sir! You are awesome. Your words are so powerful...

@ashokghadge1904 2 года назад

Hii

@jitendargochhayat3452 Год назад

Thanks for your support....Mr Anand Mishra ji...

@phaniprakash9279 5 лет назад

Sir very good, please make more vedios in complete f and b services. Thanks

@madansingh9405 5 лет назад

Nicely explained thank you so much

@ushathakkar9904 Год назад

Bohot acha sikhne mila he sir apse, thank you so much ❤️👍

@goldythakur6354 5 лет назад

thanku sir aap ki aaj ees vedio se boht kuch sikhne ko mila.... that how to hndl the guest cplte

@surajhati1411 4 года назад

Tq sir aapki video se bahat kuch sikhne ko milta hai

@aryanvijay4692 5 лет назад

Thanks for upload this video.............It's a good trick for complain... This video is very helpful ..! also me......Thanku 😍😘

@jeniyarai 5 лет назад

Amazing video sir thank you so much

@Team_of_Traders_ 5 лет назад

Thank you for sharing your experience

@deepakbkkanchha1650 5 лет назад

thnk you bhai aapki vedio mujhe bahut achhi lagi...thank u once again

@lakshJoShi95 5 лет назад

Hi Mr. Mishra, Very practical video & like the way u share your hospitality experience... I m in my final month of my MT programme with lemon tree organization... I hope we will get connect ASAP.

@rajangaur3688 5 лет назад

bhai apna whatsapp no dedo plzzzzzzzzz

@tanveerabbas6039 28 дней назад

Really appreciate you for your knowledge.

@rajasoni8089 5 лет назад

Tq for your experience share with us

@pujamaharana721 4 года назад

Thanku so much sir.... mujhe bohot kuch sikhene mila sir🙏🙏🙏

@bhashkarbohra1414 5 лет назад

Hi sir i m chef bhaskar firstly i would like to say big thank you for your helpful video which is very helpful for a hoteliers persons and thank you for sharing your skill, tricky, and experience its very helpful sir.

@mahendrakatariya2355 5 лет назад

Thank so much sir jii Apka vidio bhut bhut mst lga Phase help mi sir Your kichan cool full choice me

@sanketghude8581 3 года назад

Handling guest complaints.. Thnq Sir

@gauthamankit2020 Год назад

Bahut kuch seekhne ko mile vro 🎉🎉

@sunnysingh199053 5 лет назад

Hi bro i am sunny singh from mumbai. Few days ago i just started to wwatch your videos which is related Hotel industry and it's helping me lots according knowledge of industry

@deesharmag6908 4 года назад

Ur right sir ...tku so mch for giving advice ....tku tku so mch sir...ur great sir🙏🙏🙏🙏

@rockbottom3025 3 года назад

professional man hotel management real man Anant mishra

@vidhanshubhati2344 5 лет назад

Thanks for making this❤️❤️

@sarkarji960 4 года назад

Wah, Good video to learn the Hospitality Mgmnt.

@cramacedthetest2299 4 года назад

Hi. Perhaps you can check this out too for related helpful content 😉 ru-vid.com/show-UC3GqgqkOP55R27sH9uAeM9g

@padmaprintingpress6970 3 месяца назад

watching from Bangladesh ...tnx bro learning so many thing from to u ....

@foodieshonaa6738 5 лет назад

Yes u r right ... We should handle

@akhileshart901 3 года назад

Thank u sir..... I faced that kind of problem...Many time

@arshanalam6186 5 лет назад

Thank you sir preety usefull video appreciate your work sir I am appearing for NCHMCT jee 2019 plz wish me luck

@ramchef1764 5 лет назад

Thanks sir really it's very impressed to me This is Ramchef From jalandhar Punjab Currently doing my job as a Exe chef at The Regent park hotel jalandhar Punjab thanks again

@vikashkumar1742 Год назад

Good video and spiking M.r Anand sir ....

@rustamzaman8996 3 года назад

Thanks bro very good way that you explain

@vishalmandal2494 5 лет назад

Nice explain sir

@chandanagogoi2299 5 лет назад

I m a faculty at a hotel management Institute where I always give ur reference and share ur views

@kunalchhabra7967 5 лет назад

Sir as always excellent video. Aur sir us case ke upar video banana jo apne bataya gun wala

@indranilbasu7301 5 лет назад

Very very useful video Sir 👍👍👍☺️

@R.sh02 5 лет назад

Can you make a separate video on pros & cons of doing hotel management from abroad ?

@Lokeshlawaniya55 2 года назад

Very informative video thanks for making this video.

@vikashvikkykumar3053 5 лет назад

Great job sar....I love it.....

@Helpanimal973 Год назад

Sir ap ki vdeo bahut acchi lgti h

@venodryee2264 4 года назад

Really like ur advice sir...thanks...

@rajendrachandofficial5753 4 года назад

Thank you so much for teach me iam also 1 responsibile captain in hotel

@m.sulemanaziz3271 2 года назад

It's really impressive sir!

@jhagvlogs2928 4 года назад

I will see all video sir really nice experience sir

@KawsarAhmed-kp7cr 9 месяцев назад

you are right bro. Customers handling is most important.

@sanjaynishad9648 Год назад

Thank U for best instructions

@sumandebnath6733 5 лет назад

Thank you so much sir .....

@mercifulpohrmen1895 4 года назад

Good advice sir .I hope you will give more ideas

@Smarty01yt 9 месяцев назад

Sir you understand well. Like you sir. 😇😇

@hiteshpegu4784 5 лет назад

Thanks a lot I like your videos

@sohelakhtar9629 5 лет назад

Thanks sir for learning

@SaddamHussain-iy1yf 4 года назад

Yes sir thanks for explain us

@jaisinggore9820 5 лет назад

Very important information sir thanks

@onetake2617 2 года назад

Excellent Video Sir Please make a video related to Lounges at the Airport, First class Lounge Services and Business Class Services. Thanks

@tyapeexperience7331 2 месяца назад

धन्यबाध सर!!!!

@dilshaddanish8806 2 года назад

Hello sir my name is Danish aur Mai ek steward Hoon . aap na jis tarike se ye soup wala topick bataya please aage ke video Mai bhi aise bataye ....you are great sir I like it u and your videos sir