How to Handle Difficult Situations - Service Excellence Frontline Training 

If you have a guest who is upset, how do you handle it? One of the most popular topics we cover in our training programs is how to handle difficult situations. Our Service Excellence Frontline training programs are designed for all frontlines - including tour guides, taxi drivers, vendors, experience providers, and more! Visit www.cruiseexcellence.com for more information on programs.
Welcome to the Aquilacademy!
Aquila Tours is a Saint John, New Brunswick based tour operator with the purpose of enriching people's lives by igniting the spirit of discovery. We're passionate about Saint John & the Bay of Fundy and sharing it with others. Our Center for Cruise Excellence offers training programs to help Cruise Destinations and Tour Operators around the world achieve excellence in their ports, tours, guides and businesses.
To Learn More about our training programs please visit:
www.cruiseexcel...
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