How to Handle Emergency After-Hour Calls 

Has your practice defined what type of after-hours emergency should bring the doctor in? In this episode, Kiera gives listeners three steps to set up an ideal emergency after-hour protocol response.
1. Define “true emergency” - what should the doctor actually have to come in for?
2. Role play! Listen to example calls and set language to use.
3. Place daily blocks for those emergency appointments.
She adds a couple additional pieces of advice, including using a rotating emergency response schedule with other practices.
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