How to Install Your Cox Internet Panoramic Wifi Gateway (PW6) 

So Cox messes up your internet connection just so they can charge you more to upgrade. Then if you upgrade, they give you a faulty modem so then they can charge extras for someone to come to plug and unplug a couple of wires. Am I right?

For everyone who still has the blinking orange light, you need to have Cox send a technician to your residence. You’re not doing anything wrong and they’ll try to “troubleshoot” your panoramic modem, but it always ends with them coming out and having to fix it. I’m pretty sure it’s so they can get the 60 bucks but it’s the only way.

I been waiting for an hour and the orange light is still flashing😐

Had issues saying that I was connected but with no internet...tried calling support but they said they would charge me $100 for a tech to come out...what the ppl on the phone won't tell you is to try to hit the reset button on the bottom of the modem...after that it worked like a charm

I went to a Cox office last Tuesday, 11/01/22 to sign up for Cox Bundled Service (TV, Internet, Phone) and the sales associate handed me a Gateway Panoramic WiFi Tower, Contour 2 Box, and a Contour (mini) with all the cables, adapters, and connectors. I was advised that all I had to do was hook up the gadgets to an "active" coax outlet and voila! everything should work fine. It's now Sunday and poor exhausted me, I'm still waiting for a signal to come. It's a blessing though that I haven't returned all the gear to ATT/Direct TV yet. I reconnected all the old ATT/Direct TV paraphernalia and like a lightning, everything came back the usual old way.

Im really paying for something that i cant use ive did everything just how the instructions to me but no internet orange light still blinking and it's been blinking going on four days now i go to work and come home same thing i really need to someone from yall company to come out to my house and hook this thing up the right way i feel like i gave you my money for it i want to be able to use the internet point blank

I don't understand how u guys give us a product that doesn't work when its setup. My orange light has been blinking all night and all you guys can say is visit the help center. Just tell me how to get it fixed asap.

I'm a first time customer, first time paying for wifi... guy told me all different prices and said he would show me how to set it up and then basically threw the boxes at me and was like "good luck" And the damn light is orange and being stupid and I already hate cox and its been less than an hour.... super disappointed

This was helpful but at the end a technician had to come out

Cox was charging me monthly for a rental modem that wasn’t working. It would take 20 minutes to connect to the internet. And they installed the mocha filter upside down which caused my WiFi to continuously get disconnected. I called and they transferred me to the wrong department. I called back a second time and when they put me on hold they hung up. I called back a third time and was then transferred again. I finally talked to a supervisor and gave him detailed information as to the problems I was having and he submitted a form that just said I had Internet issues. I spent two hours on the phone with them (One hour being on hold, transferred and hung up on and the second hour explaining my Internet problems) and the issue is not resolved. They said to call back in two days. I called them last month about this same problem demanding credit. They said they would call me back within a week and they didn’t. I called them a month later explained everything again and this is where I’m at. This company is a joke and a rip off.

I just wanted to come here and say you’re wifi is terrible! I’d have a better connection on my Xbox if I use my hotspot on my phone

What is the button for

my light is flashing orange :( i'v been waiting for 2 hours . does anyone know what to do ?

I need fiber lines installed in my neighborhood... I pay for Gigablast internet but don’t receive the speeds @cox

I’ve talked to about 3 technicians on the cox website for help but I kept on lagging out and I was never able to go back. My problem was ( and still is) I would keep disconnecting from the internet or it would be extremely low and sometimes the light on the modem would be red. I have already tried calling a technician over, disconnecting it and reconnecting it, and I even tried resetting it, hell I even upgraded to the 940 Mbps! I only have 3-4 devices connected at a time and the upload and download are like 1 or rarely 2 digits long and I have no idea what I’m doing wrong but I would greatly appreciate it if someone can help me.

Umm I don't know how to set up my wifi. It saids you are connected but there is not internet. This is so stressful.

So how do i disable bridge connect so i can use it like a router because my wifi is not working

My light is flashing orange

Why is setting up WiFi through any ISP like talking to a call center in the slums of India. internet access is one of our greatest human accomplishments and it’s not being represented well. There is still a HUGE gap in the ISP niche for a company to step up and eliminate competition simply just from better communication and more qualified personnel and not highschool drop outs coming into your house. Someone please make this industry classier.

Be advised, I "upgraded" from an older Arris gateway and this thing works OK but has an annoying cooling fan that emits a ceaseless, audible hum. No thanks, my tinnitus is already bad enough. Will be purchasing my own.

What does the Blinking orange light means . Mine keeps on doing that

This internet is garbo and supposedly an upgrade but it’s constantly disconnecting me. I didn’t have a problem with connection stability before this “upgrade “.

Beautiful video, Congratulations to both May God bless you both with many wonderful years !!

self install has been a complete joke and I have used cox in the past never had a problem. i don't recommend self install specially if you have or had other service providers. they will charge you just to do a simple task. now I'm getting the run around just to try to cancel

I'm trying to move my modem but my coax outlet is only connecting in the original area?

i pay for 900 down, but i get 50..... please do not buy this its worthless.

Cox doesn't tell you or the trouble shooting desk tells you that you have to go on your device on your TV or laptop to set up by putting the password that's on the panoramic box on the bottom.

My it becomes the blue light and when I connected to my device it says connection without internet and im like wtf

If I don’t have the coax cable to plug-in it still works or nah ? 🤨🤔

What is the purpose of the yellow cord the box comes with I don't see it in the video?

I haven't used my internet since I got it, a few months ago. I call Cox continuously, and no one helps me with correct cords, splitter and the set-up. I am paying for something I can't use. Basically, they are stealing from a Senior citizen, plus I am also stuck with them because of a contract. Not sure what to do! Maybe BBB will be next.

so i just switch my old router for this one?

This piece of hot trash just wouldn't work for me.

can't connect light never stops blinking, got a new modem, apartment came with the other. Same thing. One week billed and still no internet. NO mention anywhere on your website nor any steps in troubleshooting that address what to do if the light never stops blinking and the modem cannot find my networks. This is an apartment, I'm not going to pay for any service people coming out. This is a nice welcome to your service, I almost regret complaining about centurylink, never had any trouble setting up internet before.

I need help the connection to my ps4 always disconnects and lags me out of games if there anyway I can fix this without having to pay more

It never worked . It blinked orange all day! I just keep getting the run around. Now their trying to charge me $75 for a tech to come out. I just got the new modem today. Cox suck ...

Bruh i just got cox internet they said "it can take up too 20 minutes to get the internet set up" Its been 3 days its not fixed. And they said its *technacal dificultys* Im stuck using my moms data thingy And in order to get the people to come over and try to fix it They said 75 dollars to see if its just the router 100-300 bucks to fix somthing BULLSHIT MY DAD LOST HIS JOB DUE TO COVID WHERE IM I GONNA GET THAT MONEY OUT MY ASS? And also i know yall gonna copy and paste the mesage and put another name

This is literally no help.

My modem won’t turn and I been waiting for almost an hour.

I need help setting up my WiFi, I can’t find a place to plug in my coax cable in my home

quite literally the worst WIFI service I have ever had. Unfortunately, it is the only option in my area or I would have switched to a different provider months ago. I have been without WIFI for well over 2 months. I have spent countless hours talking to support and had several technicians out to look at and replace things. Nothing works, the wifi will work for a day at the most after a technician visit, and then I'm back to an orange blinking light and more wasted time. If you can choose another server, save yourself all hours of time, work, and frustration and go for a different company. I am paying hundreds of dollars for nonexistent service and struggling to work remotely on two jobs and full-time course work.

Literally just got Cox and they couldn't even set my account right. I had to call to get them to even set up a login. Now I can't even get my internet to connect. They said I'll have to pay $100 to have someone fix it. Like yall couldn't even set my account up properly 😒 you should be fixing the connection for free

Why does it keep blinking orange. It's been pass 20 minutes it's been all day

is the color of the light on top of the box suppose to be solid white or solid orange when in working mode? mine use be orange but now it is white and my internet got slowed.

Are these the same instructions when moving with this same device?

Worthless

I switched to this and I lag out of games every hour almost I can’t go a single day without the connection disconnecting the panaramic my last one worked better wats the problem?

the best internet

What if u don’t even have cox but bought the wifi

WAIT! Place close to Ps or Xbox. Will have problems

This replaces my other modem completely right? Lol this is the only part im unclear on.

What is the MAXIMUM Watts the PW6 (aka CGM4141) can require from AC mains? (Can't seem to find the data. I could assume ~40 Watts, but it would be nice to know for certain)

I just plugged my modem into a different outlet and it fixed all my problems lmao. Pretty sure it's not Cox's fault

Modem showed up physically broken, called them, explained it was physically broken, they still made me go through the setup process for over an hour before they agreed it was broken and they offered zero help on what I should do next. Avoid Cox like the plague of you can.

Whats The Song in The Video

My wifi was working JUST FINE until they disconnected it and told me to get a free upgrade but gave us a faulty modem and wants us to pay $100 to get a technician to come set it up for us 🤦🏻

Why does my Cox wifi not work? ITS been blinking orange all day.

IF YOUR ORANGE LIGHT IS FLASHING FOREVER: that cable outlet isn’t “activated”. Simple fix: move the modem somewhere else in your house and try a different cable outlet Crazy fix: pay Cox to have a tech come out and activate the outlet...

Dude this is legit the worst wifi

Do you need to plug in the coax cable or just the regular plug

I dont have the cable outlet.

How do I test to see if an outlet is activated?

hello my name is miguel kisiera see if you could guide me in a doubt that I have what happens is that I have the xfinity service and what happens that my daily mode is disconnected and I have to turn it off so that I can get a signal again it will not be my modem working well and I will have to buy another one ..

Mines flashing orange and still hasn’t done anything what should I do

My light it’s always in yellow and I don’t know how to change it to white light

Can I just use the original cable line wire and not the new coax

Having issue with new cox panoramic wifi. Cannot connect to FaceTime on a Mac Book Pro

l have a question when you put internet cable to ps4 or a pc do you need to pay more

Work on the street is COX is throttling down VPN users or blocking them. Luckily Starlink could be an answer the internet Cartel. Hopefully we will see more choice.

this shit swears it helps

There's a yellow light flashing instead of a green one is that a problem?

Is Panoramic compatible with a Ring Chime Pro?

I LOVE COX INTERNET AND CABLE

Cox technician support sucks....🤢🤮🤢🤮🤢🤮🤢

Cox the worst virus in Orange County, they rippe the users off if you don't check your bill payments, don't go paperless !! Most in our community switched to different providers, I don't recommend the service !!! I paid years and years long for fast Internet but never got the speed I paid for !!

mine started to flash orange and it took a long time i unplugged it and the i tried to connect it again and then it started to blink res

My wall has a ethernet plug instead of a coax, can I use an ethernet instead

My box only blinks orange what does this mean and how can I fix it?

My internet is flashing orange and shoes the WiFi is connected but it doesn’t let me send anything it just leave it there until I use my data

I did all of this but every device says, "Connected with no internet" and I followed this video tutorial verbatim.

I need help. It wasn’t flashing green or white. It was only flashing amber.

I'm so over this stupid "upgraded" router. At the longest, it works for about 12 hours. Then it shuts down. If I leave it unplugged for hours, I might get another couple of hours afterwards before it starts the deadly green and orange blinking scenario. I've worked from home for over 5 years now; had some issues in the past but never like this. Now after two Gateways (they said the first one was "unhealthy"), I'll get to pay a tech $100 to come out and analyze what's wrong with this crummy thing. At the rates we pay, I'd be better off just getting 5 hot spots on my cell plan since I've been using a hot spot and my cell phone so I can work. I'm not the only one in our town with these issues - and I really think it's an overheating issue with it since it works if I give it a few hours for it to rest (wish I had that luxury!) Don't suggest I move it - I already have. I put in a new cable, I've tried everything. The box is extremely warm when I unplug it...and I'd really like the thing to work so I don't have to keep doing that! Maybe I'll just find something else for my internet needs instead, as slower is better than none.

This is garbage. its been a week and its still blinking orange

Mine is flashing a yellow light after plugging in

It’s not turning white at all! I’ve tried calling and they only suggested that I pay $75 to get a technician out

What if you don't have a coax outlet?

Hello, I would like to request cox internet, but it is not available in my area, how can I fill out a serviceability request. I have no cable on my street even though we live less than a mile from people who have cable :(

Mine was blinking orange, and then I unplugged it and plugged it back in and it didn’t even have a color.

My internet is so bad when l try playing multiplayer games l play 50$ and l can’t event play 10 minted it kicks me from matches

I have a white light and unsecured internet

I pay for the wifi gateway since a mouth ago and it is not working it doesnt give me wifi.

Mine is also orange and very upset

How do you disable Bridge Mode? Can't connect back to the router, need help plz

After having to replace my old router/modem, I can no longer print Wireless from my iMac. The printer software is saying that it cannot connect to my 5GHZ and needs 2.4GHZ. How can I set the Panoramic Wifi Gateway to show the 2.4GHZ Wifi connection?

My moden keeps flashing orange even tho its at a good area with the right connections

What a joke of a company 😂 there's a reason likes and dislikes are disabled. No matter how much people complain they will just respond with the same bullshit Yall dont wanna help, you just want our money

I'll be moving into a new house in February and I'll be bringing my existing Cox Internet and phone service with me (I currently have a Cisco DPQ3212, but I want a Gigablast-capable modem). I would like to know if either the Technicolor CGM4141 "Panoramic" WiFi modem or the Arris TM3402 modem (both of which Cox currently issues) can be provisioned to have two separate phone lines/numbers for each jack on its rear panel (my mother-in-law, who will be living with us, wants her own phone number). Also, can the Technicolor CGM4141 be used in bridge mode? (the new house is providing us with a mesh WiFi solution, so I will not need WiFi from the Cox modem).

I connected both the Ethernet into the box

My trouble is I have to do online homework on my laptop and i can't cause it keeps lagging me out of all my tabs and same goes for my ps4 whenever I'm playing a game or sum is says somethings wrong with my internet and it lags me out and I called people asking what to do and it hasn't been any help if someone could help me that be very much appreciated thank you!

My router is connected and has the White light but the wifi wont load anything I am even connected to it but it just dosent load