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How To Maintain Your Filter (and Avoid Catastrophe) | BigAlsPets.com

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Thomas, our Aquatics Expert, walks you through maintaining your filter so it will perform better and last longer! If you have any questions, leave the, in the comments below! To pick up some backup filter media or replacement parts, check out these links:
Filter Media:
www.bigalspets.com/fish/filter...
Replacement Parts:
www.bigalspets.com/fish/plumbi...
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***DISCLAIMER: The purpose and content of this video is to provide general information regarding the animals, the products and their applications as presented in the video. Big Al's Aquarium Services, Big Al's Aquarium Supercentres and its officers, directors, employees and agents disclaim all express or implied warranties, in any way, related to the products and their application as presented in this video, make no representation or warranty regarding the products and the application as presented in this video and shall not be liable for any direct or indirect losses or damages of any type, including but not limited to punitive damages, or from personal injury or death resulting from or in any manner related to the video, and the products in and contents of the video. The viewer expressly agrees that Big Al's Aquarium Services and Big Al's Aquarium Supercentres and its officers, directors, employees and agents shall not be liable for any damages or losses related to the products in and content of the video and hereby agrees to hold the foregoing harmless from any such losses or damages.

Опубликовано:

11 авг 2016

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Комментарии : 150

@Heatherryderbeansntatos 8 лет назад

you guys have become my new favorite hobby related channel! always good to get refreshers in fish keeping no longer how long you've been doing it.

@BigAlsVOD 8 лет назад

Awesome, glad to hear you're liking our vids! Thanks for watching!!!

@ricardoplata2647 7 лет назад

I just want to thank you! Your videos are filled with good information for beginners like myself!

@BigAlsVOD 7 лет назад

We're so happy you've found our vids helpful!

@mhunt7843 5 лет назад

Once again, Thank you. This is so simple and logical but if nobody explains this to you it could be overlooked or for some it would never cross their mind. Having someone like you coming along, explaining it simply and in your usual fun style helps to build confidence.

@shottafilyfe 8 лет назад

Man. You make the best videos. Thanks alot. I had no knowledge about setting up a tank and your videos helped. Thanks.

@justinrvarga7236 6 лет назад

Great video Al 👌❤️. Me personally I have an fx6 and ehiem 2217 A’s a general backup in both my monster tanks. I clean them every 4 months and do 4weeks 20% water changes.

@danielloung6134 7 лет назад

hey Thomas, could you make a video on upgrading to a larger tank? specifically, how you should do it. Thanks :D

@juneosborne3256 7 лет назад

Only Thomas can take such a dry and boring topic as filter cleaning/maintenance and make it so fun and entertaining! I love this guy! haha

@morganclarke7990 5 лет назад

This is so great thank you so much i love fish but am a huge beggine r and ur videos help so much

@pegsesztak2074 8 лет назад

Hi Thomas! I want to thank you so much for your informative and useful fish videos 🐟. I'm a new proud Betta fish owner aiming to provide my gorgeous Garnet🎏 with a happy and healthy long life that he absolutely deserves 💕 My Betta's home is a Deco O mini 10 litres white aquarium with filter, heater and a combination of live and silk plants. Thanks a lot again! 😊

@varanidguy 6 лет назад

I have found that keeping up with weekly water changes eliminates the need for chemical filtration, however when I do use it, I love Purigen because it doesn't absorb and remove trace elements from the water that are good for fish and required for plants.

@UtahsFlyCorner 6 лет назад

Sponges are bio too. Be sure to wash them with tank water. 😁. Best media by far imo.

@anthonyc19 4 года назад

I don't think that is important if you aren't relying on your sponge for your bio filter. To me, a sponge is just to physically filter out debris and you'll get them way cleaner with running water than squeezing them in a bucket.

@voidremoved 4 года назад

@@anthonyc19 is that true? Because I wash my dishes in a sink full of water and they come out spotless... By your logic, I would get cleaner dishes if I wash them under an open faucet and this is simply not the case. Cleaning sponge in old tank water has worked for me for years with 1 sponge...

@anthonyc19 4 года назад

@@voidremoved I see the mistake you are making by equating a running facet to a sink full of water here. A more correct comparison would be to a washing dishes in a river of soapy water where you can submerge the dish in it. That way the only change is the movement of water. Additionally, penetration of the sponge is key here whereas degradation of external buildup is what is more important for doing dishes.

@zachsargent3520 4 года назад

You are the man. Your videos are very helpful and informative!

@kartiktilhari7054 7 лет назад

super cool explaining done....

@bobidstein450 8 лет назад

Your videos are extremely informative and yet very easy to watch! Thanks.

@BigAlsVOD 8 лет назад

Glad to hear you enjoy them-- we do our best to keep our videos fun and informative! Thanks for watching!

@jjaquariums 8 лет назад

Good thing I all ready do all this stuff but this was a good review

@Happygrowercbris420 6 лет назад

Thank you

@ingridc.615 7 лет назад

Can you guys do a video of internal filters

@SammyPsk 7 лет назад

awww... few month ago, my shrimp tank filter died, few days later, all of my ultrareds were dead :(... i learne my leson, now i will keep my fishies even better

@putrahuzaireilkhan2735 7 лет назад

ur the best big al

@AlexOrtiz-ok9uu 6 лет назад

I like this video it’s really helpful however it needs to be longer imo, I have so many questions like what to do with my fish whenever I clean my filter ? Leave them in the tank or take them out ? And if I’m removing tank water to clean my filter parts could I add more water with the python to the tank? If I add water will I need to add water condition and anti bacterial cleaner?? Another question is when cleaning the top of the tank lid should we just use a paper towel with tap water or a rag, maybe a microfiber towel?? Is it best to clean the tubes with tank water ??

@johndaly846 8 лет назад

Get the Eheim pre-filter strainer if you own a canister. I have a batch of baby Bristlenose Plecos growing up strong in a separate tank that hatched in my 60g planted community tank. I would have lost all of them to my filter without that thing.

@guntertv304 7 лет назад

i have 6 replacement filters half of them never used and the other half used in some point. And i have some bakteria in form of liquid and crystals to get all of the benefitial bacteria in 1-2 days

@georgeratcliff3710 5 лет назад

Thomas I saw in the video that you said to use tank water to clean the parts of the filter but then you used tap water to clean the filter body and tubing. So my question is what parts do you need to use tank water for and what parts can you use tap water for?

@carenhall2066 8 лет назад

Do sponge filters count too? I have 4 tanks, each for one tank's requirements. I have 2 internal filters spare (it's just I keep bettas, so don't want my fish 'flung' down the other end of my 4ft tank, I don't need fish fights, thanks!) heaps of charcoal (activated) loads of spare filter floss and bio balls (4 lots so I have spares for each tank. So much spare fishy stuff, I need more shelves!)

@cadenbrown287 6 лет назад

I have a silent stream ten by top fin is it sufficient for 6 small fish in a ten gallon should I upgrade

@WanderTeba 6 лет назад

is it ok to have a sponge filter in aquarium than other filters?in small tanks,ofcourse.

@drugstorefilmisthebest2725 8 лет назад

The day after my filter busts, this video is released. WHY, THOMAS?!?-_-

@drugstorefilmisthebest2725 8 лет назад

+Thomas B :)

@drugstorefilmisthebest2725 8 лет назад

+Thomas BTW, any recommendations?

@drugstorefilmisthebest2725 8 лет назад

+Thomas B 20 gallon betta sorority tank.

@drugstorefilmisthebest2725 8 лет назад

+Thomas B Oh, Ok, Thank you! I just had the cheap aqueon filter that comes with the tank kit.:)

@drugstorefilmisthebest2725 8 лет назад

+Thomas B Just ordered it yesterday!

@zeroaddedsugar867 6 лет назад

I used to keep my Top filter running 24x7 for my planted tank...is that good or bad?

@jasminecastro527 7 лет назад

Do the mechanical and chemical media need to cleaned with tank water or could you clean them with tap water?

@derrickboskie4054 6 лет назад

Since sponges have porous surfaces are they good homes for beneficial bacteria?

@Thecozycorner996 5 лет назад

I have an Aqueon 20 HOB filter on my tank. I noticed today as I was changing the filter cartridge that the inside of the filter is nasty. All gunked up with I’m assuming poop and other things. Is it okay for me to take it out and rinse it? Or will ruin all the beneficial bacteria? I’ve never had any issues with ammonia or anything like that.

@ark-aid 4 года назад

Bro can we clean filter cartridges and use it or just replace them with new one I HAVE SOBO SLIM H408 FILTER Pls reply

@lindalicata8303 5 лет назад

I have a neon tetra that has white spots on its fins. He seems fine and eats well. Should. I be worried that it might be ick?

@ansonclark3588 7 лет назад

what's up with the mega build?

@khan1dumvip 6 лет назад

I have a powerhead filter with sponge Never had any chemical or biological media. Are they must haves?

@almarma 6 лет назад

I would say that also the sponges should be cleaned with aquarium water, not with tap water. The sponges are also colonized by bacteria and tap water can kill it. I only use tap water with the parts of the filter where I don't want bacteria to grow: the pipes, the intake and the impeller. That's it ;)

@drc3po 5 лет назад

What you're saying is true, but you also have to ask, how much difference does it make in the real world if you rinse your sponges in tap water? Depends on your setup. Some of us in the hobby have converted to tap rinsing because we have a reasonable level of stocking and thus small bioloads, and more than enough biomedia in the filter. We further like to view our filters as being distinctly split into mechanical and biological stages (as opposed to seeing everything as biological). That being the case, a purely mechanical stage works far better the cleaner it is. I've been rinsing w/tap water for a year now and see no difference in water parameters. One extra thing thing I do, though, is do my final rinse in bottled spring water just to flush any traces of chlorine.

@AlexOrtiz-ok9uu 6 лет назад

So if the instructions say “rinse in tap water” it will be okay ? I have a filter cartridge 😄

@emeryz10 6 лет назад

What happens if there is a power outage?

@paulsampugnaro6919 7 лет назад

need o rings and impeller for a sunsun 404-B should be same as the 304-B not sure. . your best Thomas

@BigAlsVOD 7 лет назад

Since we don't carry SunSun we don't have any information or first-hand knowledge regarding replacement parts. Sorry :(

@albertosantinopefianco7484 8 лет назад

Thomas or Big als can you please make a video on how to take good care of a polcadotted fresh water stingrays ?

@BigAlsVOD 8 лет назад

Thanks for the awesome suggestion-- we'll add it to our list of upcoming vids!

@Lokiiotta 5 лет назад

And it’s happening! *finger guns* haha, I got a good laugh out of that one. While learning that I need to clean my filter more thoroughly and *ahem* not with tap water. My fish thank you, sir.

@HawkEye-cm5wb 6 лет назад

It's like LinusTechTips.....but for fish! :D

@adamgriffin 6 лет назад

Always have a backup filter

@akirakurusu6422 5 лет назад

What about undergravel filter?

@archer9604 6 лет назад

What do you do if u lose a fish bc the dang filter sucked my small goldfishes tail in it???

@00Gerny00 5 лет назад

I'm cycling my tank right now (1 week in) and my filter's instructions instruct to replace the filter cartridge (for Aqueon hang on filter) every month or so but won't this remove all that bacteria I've built up? There's also another filter (specialty filter) that I'm supposed to replace. Should I just rinse these in tank water or change them out?

@voidremoved 4 года назад

You should only do 1 filter media at a time... I mean, one water change, rinse the sponge but not the other media. next water change, do not clean the sponge but gently rinse the biological media... you should not have to replace anything unless it starts to fall apart. Except if you use something like carbon inserts, those need to be discarded and replaced or they will become "full" and then begin to release toxins in to the water instead of remove... but you don't even need carbon, I only keep it if I have to use medicine, then remove the medicine with the carbon after treatment

@you-tubejunkie2926 7 лет назад

There are two kinds of aquarium expects on youtube. One that introduces money saving short-cuts for the viewers. The other kind is, (follow the directions). Make sure you buy those cartridges. Buy those cartridges for the rest of your life. Which one are you ?

@BigAlsVOD 7 лет назад

Hey Phill-- great question! We're not sure we fit into either of those categories, necessarily. We're more the "helping beginners learn the basics and set them up for success while providing expert advice and recommendations to seasoned hobbyists who need a reliable source of information." Sometimes we are able to provide money saving short-cuts (although we don't always like short-cuts, as short-cuts often mean cutting corners, which means not doing things the right way, which can mean sick/dead pets), and other times we provide instructional videos to make things easier for hobbyists (our Eheim 2217 video for example, which has been a smash hit). We're happy to provide our opinions, advice, and recommendations to our viewers, but we encourage everyone to buy and use whatever works for them! All in all, we don't believe we fit into either of the two categories you described, but are blazing a trail of our own!

@RukasuUzumaki 8 лет назад

I have a big problem, my tank has this white sprider web like material like all over the gravel in my tank. My fish are not bothered by it, but no matter how many times i clean it, never goes away. Help please.

@RukasuUzumaki 8 лет назад

+Thomas B sure where would u like me to send the photo?

@klmaracle3062 8 лет назад

We are setting up a 75 g FW tank and have been wondering - can we use just sponge filters in it?

@BigAlsVOD 8 лет назад

Sponge filters don't really offer a lot of filtration - they are primarily used for bare bottom aquariums that get large water changes frequently (once, or more than once a week) or fry tanks that need low flow filters to prevent the babies from getting hurt. You are best off with a canister filter! They offer a ton of filtration power, circulation, and require maintenance less often meaning you can spend more time enjoying your fish and less time cleaning up!

@toottootbleetbleet 7 лет назад

Kathy Lynn Maracle they're difficult to clean and just take up room. I agree about the canister filter comment. I personally love fluval aquaclear filters, I run two on my 100 gallon

@Threedog1963 4 года назад

I run a hob filter on my 75 gallon cichlid tank. Cost less than $100 and are easy to clean and maintain.

@carolinepower4750 6 лет назад

Will you do a video on neon tetras?

@joshb5719 6 лет назад

Caroline Power 1 buy neon tetras 2 acclimate to established tank 3 feed 4????? 5 profit

@glxbt1987 7 лет назад

How often are you scrubbing the filters out? I rinse the filter cartridges in my penguin 350 once a week and then take the filter itself apart once a month.

@BigAlsVOD 7 лет назад

As often as necessary! For the average aquarist, filter maintenance is monthly. However, depending on the amount of livestock you have, and the size of your aquarium, it may be even more often.

@timothybrewster1733 6 лет назад

I have a tetra 10 wisper even though it says change the cartridge every month i dont for sake of good bacteria. What would u recommend ale?? Ty love your videos. I also created a small RU-vid channel of my aquarium

@holdingoutforahero5250 6 лет назад

timothy brewster as long as the food bacteria is in the gravel and the water, you can do as the directions say

@timothybrewster1733 6 лет назад

holdingoutforahero ty so much. Tetra sent me the bio foam that was suppose to be in the kit. Only had disposable cartridge.

@timothybrewster1733 6 лет назад

Ur awsom man ur vidros are awsom

@fredrickfernandes7239 5 лет назад

Hi i need a fish tank but the thing is il b out for work for 8hours i hav plans of keeping filter on and air pump at night and dropping some worms in the tank in the morning wil this help

@crybabyangel1317 5 лет назад

you have to have the filter on all the time, not just at night

@CaptGrimm 7 лет назад

What is the best filter for a 10g betta tank? Great vid as always!

@Motorstykel 7 лет назад

Captain Kled Gaming I need to know the same thing!

@DrewV-fe8kf 6 лет назад

I recommend the Quit flow 10 I have it myself and it is great

@danielgodun1430 6 лет назад

I use the aqua clear 10-30 gallon filter, you can adjust the flow and it has a lot of space for sponges and bio balls.

@lezzlove4841 4 года назад

These videos are great other fish videos are boring as heck

@christiejames8471 8 лет назад

I have a question. I recently bought 8 zebra danios and 4 of them have died in a week. I have other fish in the tank that are all fine and the filter is working fine so idk what the problem is.

@95823angel 8 лет назад

if your tank wasn't cycled, your fish probably died from new tank syndrome

@rizvanp.2255 8 лет назад

In my local store, your fish are healthy, some of them are dead but ehh, most of the turtles are sick, a lizard looks sick but everything else is fine. I give my local store a 6/10. Nice video, Thomas!

@rizvanp.2255 8 лет назад

In my local big als I meant

@BigAlsVOD 8 лет назад

Let us know which store, and we'll look into it to see if we can bump that up to a 10/10 (maybe even a 12/10, we'll see).

@rizvanp.2255 8 лет назад

+Big Al's wow, ok! Thanks! My local big al's is in Scarborough ( Ontario )

@catboybubs 7 лет назад

How often should I clean my filter (heavily stocked)

@frikandelbroodje6793 7 лет назад

Bonnie 1000 Probably once a week

@isaiahgreye1728 8 лет назад

What about heaters? I brought a Aqueon 150w heater for my tank and it works but it turns off and on like if its on a timer or something! Luckily im just starting my tank and i dont have fish but still gotta get a NEW and BETTER heater for my tank! Any suggestions to a better heater or how to deal with the one i have? (Note: Its a 55 gallon tank)

@isaiahgreye1728 8 лет назад

Okay thanks for the advice (Mine only turns red when its heating and turns off when its not) but i will defiently look into the two heaters you've just mentioned because mine isnt giving out any heat at all. My water is still cold.

@chubbypekingese 8 лет назад

Im setting up a 75 gallon tank and have heard nightmare stories of how the heater fails in the middle of the night and people wake up to fish that are in shock. Is it recommended to put two smaller heaters (100w) rather than one larger (200w) heater?

@archer9604 6 лет назад

What store do y’all recommend for buying fish stuff that’s not to over priced? (Idk if Big Al’s would be an option bc idk if there’s one near me)

@BigAlsVOD 6 лет назад

Where do you live? If you’re in Canada, visit BigAls.ca to see if there’s a Supercentre near you. If there isn’t, you can always order from our online store BigAlsPets.ca. If you’re in the US, you can order from BigAlsPets.com!

@archer9604 6 лет назад

Big Al's ok I’ll try that 👌

@ethan_5769 8 лет назад

Can you give a date when and if you do make a turtle tank setup?

@BigAlsVOD 8 лет назад

Hey Ethan! Unfortunately we can't give an exact date-- there's so many videos and factors that go into making them that it's hard to know when, for sure, we'll be able to make it. But it's on our radar, and shouldn't be long :)

@ethan_5769 8 лет назад

+Big Al's ok thank you for replying. You made my day.

@fjett33 6 лет назад

What causes my bio wheel in my filter to stop spinning

@zombierocker11 6 лет назад

Try washing it in tank water

@jheromerodriguez3219 6 лет назад

What kind of water they use if its not come from the tap water?

@dylanjohnson3526 6 лет назад

Jherome Rodriguez water from the tank

@kylestivers4606 6 лет назад

Carbon is completely unnecessary it causes hole in the head disease. You don't need to rinse bio wheels. I just rinse and reuse my filter pads they last forever no need to buy new media. I put silicone grease on my o rings every time I take my canister filter apart. The silicone grease keeps the rubber from getting damaged and it helps seal it.

@almarma 6 лет назад

Carbon is not completely unnecessary. There're many cases where it is useful: after medication or on places where water contains metals or other stuff that need to be removed.

@kylestivers4606 6 лет назад

Almarma the only time is when you have to remove medication. I never use carbon and my aquarium is healthy.

@will16320 6 лет назад

extra carbon if ur in flint

@kotabear2513 6 лет назад

will16320 lmao

@OriginalMindTrick 5 лет назад

There is no real evidence that carbon causes hole in the head disease, only vague hearsay. Carbon is great as a water clarifier and for removing odors.

@user-tv2hx2ox2z 4 года назад

Question: if you don’t use biological media, is beneficial bacteria still present in your tank? If not, does that mean beneficial bacteria isn’t necessary? (Sorry I’m a beginner) :d

@fadhilahnaufal6781 7 лет назад

what do i need to do if suddenly my house electricity is having a black out for hours what should i do for my fish keep getting oxygen?

@CrazymanTTV 7 лет назад

Fadhilah Naufal hope for the best

@itschelseywithay 6 лет назад

Try and find a bubbler/air pump that runs on batteries and keep it and the batteries near your tank in case of black outs or other emergencies

@almarma 6 лет назад

In the worse case scenario, I would just move the water with my hand or a spoon or something. The surface of the water is the one that gets the oxygen, so moving it helps to get oxygen as more water is exposed to the surface. This is an extreme emergency measure I would do. It's better an airpump as it will do the same over a longer period of time.

@will16320 6 лет назад

Backup generator for house or get yourself a server UPS to cover the gap in power

@Vleetch1 8 лет назад

Do you ship to Canada?

@BigAlsVOD 8 лет назад

We have our own Canadian online store-- www.BigAlsPets.ca! For ANY BigAlsPets.com link you see on our RU-vid channel, all you have to do is change the ending to .ca, and you'll get the Canadian version :) If you have any other questions, let us know-- and keep on tankin!

@WanderTeba 6 лет назад

i had aquarium of 1.5 feet.can you tell me how many gallons it is?

@feathery_fish9630 6 лет назад

saimaniteja mahareddy what's the other dimensions? Just multiply the dimensions (in cm) then divide by 1000 to get the volume (in liters)

@WanderTeba 6 лет назад

kk,thank you for the idea

@BonkersAboutAlice 5 лет назад

You shouldn't use any chlorine based tap water for any biomedia.

@audioanimationjunglenation9350 5 лет назад

I do it nature does, I don’t have any filter all I have is clams for my filter, catfish for left over food or algae or poop, they are eating it even after I feed it, I have 20 fish and no bacteria, the fish have survived. No one has died and their were no plants only clams siphon doing a awesome job, the tank can survive even with no water change, I have about 30 clams in my 50 gallon tank, that’s like 30 little filters that are natural, I do that because that’s how MOTHER NATURE does IT ! Clean and easy and loads of healthy and excited Fish !

@jaylene4314 5 лет назад

I can use tap water on everything except the biological media?

@davidg.3617 8 лет назад

How to maintain a protein skimmer?

@BigAlsVOD 8 лет назад

Solid suggestion-- added to our to-do list!

@davidg.3617 8 лет назад

Thanks guys! don't hesitate to give me a little shoutout in that video lol

@danielgregory5323 4 года назад

Washing with tap water? Rlly??

@60302310 8 лет назад

do we need to replace biological media after some years if yes what are the signs that should to looked at??????

@drdoolittlefishhobbyist6055 5 лет назад

I clean all my tubes out by running diluted hydrogen peroxide through them using a power head in a large bucket for a few hours and then do the same with clean water. Always have a spare set of tubes to make this easier.

@FlynnsFishForum 8 лет назад

First Comment! Yay! Great video Thomas :) Have a fishy day

@FlynnsFishForum 8 лет назад

Your Welcome!

@scottishweinmann6831 6 лет назад

✌✌✌

@ManicMindTrick 5 лет назад

Fail at 1:39. Always use a bad for carbon!

@sandymaceachen4682 8 лет назад

I need a small wheel for aquarium. it is maybe one or two inches wide.the water runs thru it. this aquarium is 10 or20 gallons. do you have any?

@bennewton3560 6 лет назад

I swear his beard changes every video

@williammorris8158 4 года назад

And he's always got that twat knot on his head!

@kurtfield6956 6 лет назад

This is mainly why I recommend customers use an undergravel filter in their aquariums, and just keep a battery powered pump on hand :)

@edenfrawley9247 8 лет назад

My Fish store. Yes a store dedicated to fish is very good. They have a lot of common fish and are very cheap and I only see a dead fish once in a blue moon. They are very good and have over 100 fresh water tanks and over 100 salt water. The shop isn't the cleanest and does need a renovation. This fish store is Aquarium Warehouse.

@nevets3044 4 года назад

Made the 1.5 hour drive to our closest big al... they people there are far more interested in there staff conversations than helping customers. 3x in three different attempts, all this information is available online, or google is your friend.. worst staffed fish store in Edmonton. Tried the manager and she was so busy putting out ‘fires ‘ to care. Overpriced, undereducated and don’t want to be bothered.. I will find a different store to restock both my monster tanks. Rather than stand in their store for help and told to google. That can b done at home then buy from anyone. Zero value store

@BigAlsVOD 4 года назад

Very sorry to hear of this experience, it’s unacceptable. We will forward your feedback to management at head office and investigate. Apologies, again.

@natashaford4654 5 лет назад

DO NOT USE FILTER CARTRIDGES.the cartridges need to be remove every month,this means that all the good bacteria you have grow get move and can raise nitrates.plus those things get expensive And carbon can release the contaminates that they catch.so avoid cartridges like aquaeon and just use a sponge.the sponge is great and can stay good for years before having to be cleaned.

@bencoelen8894 7 лет назад

Big Als - Lousy customer service. Don't honour warranties.

@BigAlsVOD 7 лет назад

Hey Ben, it's Brian here-- the video producer at Big Al's. As the video guy, I don't generally handle customer service or support-- I just make videos, because... well... I'm the video guy-- but I hate to see dissatisfied customers take out their frustrations in the comment section of my videos. I'd love to do whatever I can to help you, and take your concerns to the higher-ups here at Big Al's. Shoot me an email to brian@bigals.ca ASAP!

@pegsesztak2074 8 лет назад