How to Overcome Gym Membership Cancellation Requests | Phone, Text & In-Person ROLEPLAY 

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“I want to cancel my gym membership.”
“Oh bummer! Ok, have a nice day!”
This is an example of what NOT to do.
Unfortunately, this is how most gym and fitness studios operate. They accept the cancellation and simply move on. Give them a reason to stay! Help them get the value out of your membership.
Of course, there are some cancellation objections that cannot be overcome but more often than not, this conversation is a lost opportunity.
Amanda and Matt are hitting this challenge head-on with two live roleplays and suggested content for text or email cancellations.
1:38 - Cancellation over the phone - Roleplay
4:24 - Cancellation in person - Roleplay
6:51 - Cancellation via text or email
8:13 - LRVT SCRIPTS INFO
At LoudRumor, we teach gym and fitness studio owners to spend a lot of time on scripts, processes, and systems for bringing folks into their memberships.
Connect with Loud Rumor and get access to our cancellation and other scripts:
loudrumor.com/sales
To learn more about overcoming price objections, click below
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