Learn how to reconnect your SkyBell Video Doorbell to WiFi after making changes to WiFi network name or password (or internet disconnect). If you have any questions, please contact our office at 615.422.5276
I had Guardian Security installed in my home several years ago and they put on a Sky Bell Video Doorbell but it stopped working about 60 days later. Called Guardian and they told me it would be $75 just to look at it and around $200 if a new one was needed . Glad I told them to kick rocks and waited because I now have a new Lorex 2k video doorbell with many more features for $130 and I was able to add it to my Lorex 4K 16 camera Fusion system with absolutely ZERO monthly fees !
30 YEAR Gen. Contractor here. STAY CLEAR of Skybell. WHY would OVER 120,000 people need to view this video IF Skybell crap worked? It's JUNK! Over 700mbps wi-fi boosters near the doorbells and they still go out of synch CONSTANTLY! Why spend YOUR money and YOUR time trying to make their junk work? You get what you don't pay for.
This is the second home in which ru-vid.comUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU we've replaced our "regular" doorbell with a Ring video doorbell and we really enjoy it. It is very easy to install and it works very well, with a clear picture through the app and good in-home use (we added the chime, which is also easy to install and doesn't require another thought to use).
We are very sorry to hear that you've continued to have trouble @dragonflymadfw. We are aware that SkyBell has released a firmware update and we have had to push that update for several of our customers. When was your doorbell purchased / installed?
@@PedramBastan The firmware update has been released within the past year. If you do not have customer support with a security company who can push the update for you, you will need to contact SkyBell HD support directly to update.
After install of a new, faster Spectrum cable modem (200+ mps), the Skybell would not reconnect to our Google wifi mesh network. After viewing several RU-vid videos and reading comments, I say THANKS RU-vidRS! The issue is that the SkyBell only works on 2.4 and NOT on the 2.4 and the 5 that the Google wifi broadcasts. I did not want to try any of the messy solutions offered such as trying to shut off the 5, set up the SkyBell and then turn the 5 back on. The solution that worked for me was to start the reset to the flashing Red/Green on the SkyBell and then walk away out doors perhaps 30 feet from the SkyBell. This also put me about 50 feet and several house walls away from the nearest 3 mesh pucks. It worked because the 5 signal was not strong enough to overcome the distance while the 2.4 was strong enough. The result was a quick completion of the connection back to our network - it was the last item to connect after all 30 plus other devices in the home connected immediately. One caution worth mentioning was that it may not work for large appliances such as a built in oven, refrigerator or washers and dryers. Perhaps in those instances maybe you move the wifi connection further away. To good results for all, and again, thanks RU-vidrs for the solution that the SkyBell support team had not suggested.
@@rangerfontana591 You're wrong. In the app, it didn't see the weaker 5hz band because OP was too far away from the 5hz signal, therefore he couldn't accidentally select it when configuring the doorbell. I'm gonna go try this as well.
I wish there was audio during the set up instead of the snappy tune that’s playing! I’m trying to look at a lot of things at one time and I can’t get it working!
My skybell is on permanent sync mode. I have tried resetting it, with tech support email instructions, every day for the past week to no avail. In the past week I've called tech support 3 times and left a message for a call back, but no one has called me back. I'm about to ditch Skybell and purchase a Ring door bell.
Agreed. Samsung s10 note. I've followed every step. It simply will not pick up the wifi. Gets to the step it recognized the skybell and it stops there. Had this before with my s8 I wish I'd went with a different product
Hey Michael, we're sorry to hear that you're having trouble reconnecting! Our technical support staff suggesting power cycling your router and Skybell. Also, if you have your serial number, we can try pushing a firmware update for you. Give us a call at 931.381.1652 and ask for Rosa
Lea, we're sorry to hear that you've continued to have trouble. If you have an account with us, please reach out to our office at 931.381.1652 for further assistance. If not, please check out the SkyBell troubleshooting website for more tips: store.skybell.com/pages/top-troubleshoot-items-hd
@@vincef.5378 Oh I got it to work but there’s a tree about 25-30 feet away and every time there’s a storm it sends an alert to my phone. I’ve turned the sensors down and now only have it alert me if the bell rings.
If the SkyBell came with the house your best option is to uninstall it and throw it in the trash. There’s so many other better video doorbell on the market. I want to get rid of my Skybell but I’m locked in a contract and it would cost me too much to buyout the contract. So I’m stuck with only 2 option. Buyout or wait until the end of the contract. Skybell video doorbells are garbage. Only limited features and oftentime you’re locked into a contract by your Smarthome provider.
My house came with a sky bell went through all the steps to sync on the app but as soon as I hit the final thumbs up it brings me back to sync all over again and doesnt take just looping over and over. Can I get a solution
Neal, we're sorry to hear that you've continued to have trouble. If you have an account with us, please reach out to our office at 931.381.1652 for further assistance. If not, please check out the SkyBell troubleshooting website for more tips: store.skybell.com/pages/top-troubleshoot-items-hd
I am holding the button forever and it never goes into sync mode like it says it should. I honestly don't understand this system. It's seems like a convoluted mess, and this video seems outdated anyway.
Diego, we're sorry to hear that you've continued to have trouble. If you have an account with us, please reach out to our office at 931.381.1652 for assistance. If not, please check out the SkyBell troubleshooting website for more tips: store.skybell.com/pages/top-troubleshoot-items-hd