Thank you for reaching out, regarding glass replacement. Should you have additional questions or concerns, contact our Customer Care team at (800) 843-7628.
The bottom screws that hold the trim around my side window have broken apart. The frame is 3 years old and receives the afternoon sun. I’m guessing the heat finally got to them. I absolutely cannot find the plugs. Is there a trick? I’m guessing they are painted over. This is a mahogany door with side light
Where to buy new lite-frame only without a glass. I don't see this product in the therma-tru parts store. I need 10"x 38" frame to replace the cracked one.
Thank you for reaching out regarding our glazing tape, the size is .5"X.06" Should you have additional questions, contact our Customer Care team at (800) 843-7628.
These doors are terrible. Almost 1 year old and the door is leaking inside. Would never buy from this company again. Do yourself a favor and stay away from this company
Our Customer Care team would like to reach out and learn more about your situation. Can you please call is at 1-800-ThermaTru? You can also visit www.thermatru.com/project-center/contact-us/.
James, Our Customer Care team would like to learn more about your issue but unfortunately we do not have you in our system. Can you please reach out to us at 1-800-ThermaTru so we can help with this. Thanks!
