How to report PLDT internet connection via Messenger |  

Lost your internet connection? After conducting basic troubleshooting steps, you may file a repair ticket through chat. 💬
Get started by messaging us at m.me/PLDTHome. Select "Report A Problem", and follow the steps in creating a repair ticket.
For more information on how to troubleshoot your internet connection, visit pldthome.info/...
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Connect with us:
▪️ Facebook: / pldtcares
▪️ Twitter: / pldt_cares
Need help? We're ready to listen & help. You may reach out to us through the following channels:
▪️ Check the status of your application, repair ticket, or know if your area is part of a service interruption- bit.ly/pldttracker
▪️ For How-tos & FAQs- bit.ly/pldtsupport
▪️ Schedule a virtual store appointment- bit.ly/pldtssc
▪️ For billing concerns, text PLDTHOMEBILL. To check the status of your repair ticket or know if your area is part of a service interruption, text PLDTTRACK. Send it to 8171 for Smart, TNT & Sun for free; or 09700000171 for other networks.
▪️ Settle your account at our accredited payment centers- bit.ly/pldtpaymentcenters
▪️ Manage your account at my.pldthome.com or download the myPLDT Smart app- onelink.to/mypldtsmart
▪️ Chat with us- m.me/PLDTHome
▪️ DM us- PLDT_Cares
▪️ Dial 171