How to reset the wifi connection on your Honeywell Home FocusPRO Thermostat 

LOL yep I can't understand why they make it so hard

You're joking, right? By making it simple binary they are making it much more affordable for you. This is why owner's manuals exist

More than that, it’s full of bugs. This is the perfect example of testing failure, if they tested at all.

Lmao EXACTLY

Sure, could be easier I suppose but this was very easy provided people follow the directions...

Next time just input/copy the same SSID name & password as your old router to the new router and all devices will connect normally without having to reprogram everything...

Hi Ian, thank you for bringing this to our attention. We are happy to hear that you were able to get it reconnected, if you need assistance with the thermostat or the app you can contact our tech support team at (800) 468-1502 or on social media and we will be happy to help! -Maria

Thanks. You are a life saver!

This comment saved me from having a breakdown. I was almost sure that the guy didn’t wire my thermostat for wifi because I wasn’t seeing “39” and it kept jumping to “42”. Thank you I appreciate you!!

Same.

Hi Curiosity, if you need assistance reconnecting your thermostat to Wi-Fi please feel free to contact our tech support team at (800) 468-1502 or on social media. We will be happy to guide you. -Maria

Amen to that.

have you been able to get the IP situated? i found the solution

@@KingKola01 what was the solution??

@@djeddieo he was just a troll

I need help with this as well

Hi, you can print out the instructions that are found on page 10 in the User Guide by visiting digitalassets.resideo.com/damroot/Original/10014/33-00130EF.pdf. Please let us know if you require further assistance. -Jerry

I don’t want to help you trouble shoot your faulty app. I truly regret buying a Honeywell thermostat, the dam thing is so buggy and touchy, it’s ridiculous

Assists please

No

Hi RJParker, thanks for your question. This process will not remove a registered user. If you need to unregister a previous user, please give us a call at 1-855-733-5465 or send us a message on Facebook or Twitter and we'll be happy to help you with this process. It can take about 30 minutes and you will need to be onsite with the thermostat. We apologize for any inconvenience this may cause but we hope this was helpful. -Kari

​@@honeywellhome Ok. The problem is when using a wifi thermostat in a rental property as a feature for the tenant it is necessary to change the user account when a new tenant arrives. Three questions: 1. Are there any Honeywell thermostats including the T series that allow an unassisted changing of the account without having the previous tenant's account? 2, Second, when enabling a new account through your 855-733-5465 help line do I need to have functional wifi at the time? 3. Third, if I have a hotspot wifi from my phone but not the wifi the next tenant will use can I reset the stat early or do I have to be onsite with the tenant's new wifi?

Hi Brave little Hearts, thank you for reaching out to us. It is not possible to reconnect your thermostat remotely, you will need to be at the location. You can send us a Private Message to our Honeywell Home Facebook account with the model number of your thermostat and we will be happy to send you instructions to reconnect. -Maria

Hey there! If the screen is blank on your FocusPro thermostat, we recommend ensuring that all of the wires are securely in place and that they are getting proper voltage (20-30 VAC). If the screen is still blank, feel free to give us a call at 1-855-733-5465 and we'll be happy to help out and see if we can get this resolved. Thanks for reaching out and we hope you have a great day! -Kari

Hi Dave, thanks for taking the time to review our product. This is not something you should be expecting from us and we apologize for this inconvenience. Please feel free to reach out to us on Facebook/Twitter with a private message or for support if you need any assistance with our products in the future. We look forward to hearing from you soon. -Jim

Hold the FAN button and Up arrow till reset, then enter 38 and 0, then hit done. It should go to normal. This instruction is in the User Guide for shutting off the wi-fi setup.

Hi KudaMan, thank you for bringing this to our attention. We will be happy to help you verifying the configuration of your thermostat! Please send us a DM to our Honeywell Home Facebook/Twitter account with a picture of the wiring of your thermostat. -Maria

Hi K, thank you for contacting us. Are you receiving an error message during the process? We would like to get the the details and help reconnecting. Make sure that you have a 2.4 GHz only network and that the name and password of your network have alphanumeric characters only and feel free to contact our team at (800) 633-3991 or on social media. -Maria

Thank you for reaching out. Before retying we recommend to power cycle the device by removing it from the wall for 30 seconds. You can also try the connection steps with a PC/Laptop. -Cesar

Hi USA Intl, thank you for reaching out to us. E02 means Invalid Wi-Fi password. This code displays for 30 seconds, then the thermostat will re-enter Wi-Fi setup mode. Make sure that you are using the correct credentials and re-enter password for home Wi-Fi network. We recommend making sure that both name of the network and password have alphanumeric characters only. -Maria

Good morning, dJDragon7k! We will be happy to offer you more assistance. Please contact us by Direct Message through Facebook, Instagram or Twitter and provide the model number of your device with its MAC ID. -Alex

Hi ML, thanks for reaching out to us. The Mac ID and Mac CRC that are needed for the registration process can be found on the back of the thermostat. If you require further assistance, please feel free to reach out to us through Twitter and Facebook under Honeywell Home. -Jerry

@@honeywellhome thank you. I didn't see them behing the unit.. I was up late figuring this out.. opened up the panel on the Furnice and did the connect button and was able to connect that way. Unfortantly something ( sensor? ) triggered it to power off. I reset the circuit breaker and connected again.. same thing. having a HVAC company come out this afternoon to see what is triggering the unit to power off.

Hi Kymberlyn, can you confirm function 38 is set to 1? -Joey

I agree, this thing is too complicated

Hi, What product are you working with? -Joey

Cancel that, Focus pro 6000. You will want to first power cycle the router, then attempt connection, this should free up any unused IP addresses. -Joey

have you been able to get the IP situated? i found the solution

Hi Alan, thank you for reaching out to us. Please make sure that you have a 2.4 GHz only Wi-Fi connection available, the FocusPro thermostat will only connect to 2.4 networks. -Maria

@@honeywellhome Thanks for the reply. Yes I have both 2.4 Ghz and 5 Ghz WiFi signals setup in my garage. It was working fine before I lost power too. I also tried multiple browsers and even used my iPad today and still no luck. Not sure what the heck is going wrong. It finds WiFi signals, just not the ones in my garage. I can see them on my laptop, phone, firestick, etc. just not when I am connected to the thermostat. I'll keep looking. If I can't figure it out I'll pick up a new thermostat.

Is it dual band or do you have separate 2.4 and 5 GHz? These are a few network recommendations: 2.4GHz bandwidth Network (Simultaneous 2.4/5GHz networks that experience connectivity failure may require a separate dedicated 2.4GHz network to be calibrated) Connect directly to the router signal - Not recommended for use with signal booster, satellites, or extenders. Business Networks (Enterprise networks, guest networks, or networks that require logging in via a web page/portal) are not supported. Gateways or Network switches can block some traffic to Honeywell / resideo and are not supported. Recommended WPA2-AES Network Security Protocol DHCP Enabled - Static networks not supported UPnP / P2P Enabled Band-Steering Disabled -Maria

@@honeywellhome This last reply got me thinking so I unplugged the extender that was plugged into a switch coming off the router and connected the extender directly to a router port and it worked. I was able to configure the thermostat. After which I plugged it back into the switch and it works fine still. I have had some other weird stuff with this switch but it never came into the picture until now. Anyway, all is working well now so thanks for replying. Your tips pointed me in the right direction.

We are happy to hear that you were able to get it connected, Alan! Is there anything else we can assist you with at this moment? -Maria

Hi Bokay, thank you for contacting us. To reset the Wi-Fi connection please press the 'Fan' and up buttons at the same time until you see a big number 1 on the left side of the screen and another number on the right. Press 'Next' until you see a big number 39 on the left fo the screen, on the right side you will see number 1, press the down arrow to change it for a 0 (you should see 39 and 0), press 'Done'. The screen of the thermostat will show "Wi-Fi set up" or "Wi-Fi disconnected". Using a wireless device like a laptop, cell phone or tablet, go to the Wi-Fi settings, connect to the "New thermostat" network. Wait about 5 seconds and another window should come saying "Log in Wi-Fi set up", you will see a list of different networks, connect to your network and enter the password of your router. If you are not able to see the "Log in Wi-Fi set up" window, open a browser and type in the IP address 192.168.1.1 on the address bar, then select your network and type the password of the router. On the thermostat screen you will see the word "Wait", after 3 minutes you Will see "Connection Successful". -Maria

Hello BruceV, thank you for reaching out! We'd like to know more about your new connection in order for us to investigate compatibility, When you have a moment, please contact us at Facebook/Twitter under Honeywell Home or at 1-800-468-1502. -Charlie

This is what I've been looking for

Hi Kimberly, the model TH6320WF1005 has range stop features that will not allow you to go below or above certain temperature. We recommend you reaching out to the installer of your thermostat to help you adjusting these settings. -Maria

Hello Rob I! We are happy to help, please reach us via social media with a Direct Message on Twitter or Facebook. -Tom

Hi there, we're more than happy to help. Please reach out to our support team at your convenience so that we can better assist at 1-855-733-5465. -Jay

Hi Dayz Community, we are sorry to hear about this. We will be happy to help making sure that everything is working as intended. Please feel free to send us a Private Message to our Honeywell Home Facebook account. -Maria

Hi Alex, thank you for bringing this to our attention. If you have a FocusPRO thermostat and you don't see the number 39 when you press and hold Fan and up buttons at the same time and press Next a few times to change the number on the screen, we recommend you to contact our tech support team at 1 (800) 633-3991 Monday - Friday 9 am to 8 pm, Saturday - Sunday 9 am to 5 pm CST, we will be happy to help you verifying this and making sure that you can reconnect your thermostat to WiFi. - Maria

Hi Stan, thank you for reaching out to us. This is not what you should expect and we will be happy to help troubleshooting. Please provide us with a picture of the wiring and a picture of the screen, you can send us a DM to our Honeywell Home Facebook or Twitter account. -Maria

Hi Tyler! Thank you for your question! If you still need assistance with this, make sure that option 38 is set to 1; this will allow your thermostat to connect to Wi-Fi and you should get option 39. If this doesn't work, please contact us at 1-855-733-5465, through live chat, or via social media and we'll be happy to help out! Thanks again for reaching out and we hope you have a great day! -Kari

Hi Chuck, we recommend checking the configuration of the thermostat. Please let us know the complete model number of your thermostat so we can further assist. You can contact our phone support team at 1-800-468-1502 or you can send us a private message on our Facebook or Twitter page under "Honeywell Home". Thank you. - Laura

I just did this and my cool setting is gone too

We’re you able to fix it?

Hi kyrstenmichelle, thank you for bringing this to our attention. If you need assistance with your thermostat connection please feel free to contact our tech support team by sending a DM to our 'Honeywell Home' Facebook or Twitter account or at (800) 468-1502, we will be happy to help. -Maria

Hi John, thank you for reaching out! It's possible to disable the Wi-Fi feature on the thermostat. Please feel free to reach out to us via Facebook/Twitter under Honeywell Home for further instructions. -Charlie

Hi Jimbo, thank you for reaching out to us. Do you need assistance connecting your thermostat? -Maria

Hi Baddog, thank you for your feedback. Should you ever need assistance with getting your thermostat connected, please feel free to reach out. -Paul

Hi Mane, we apologize for the experience. Our tech support team is available 7 days a week at (800) 633-3991 or on social media and we will be happy to help troubleshooting and making sure that everything is working as intended. -Charlie

Hi Fabes, we are sorry to hear about this. We would like to get more details like if the thermostat is showing a Wi-Fi error or the Wi-Fi setup message, or which part of the process is giving you difficulties. Feel free to contact our tech support team at (800) 633-3991 or send us a DM to our 'Honeywell Home' Facebook or Twitter account and we will be happy to help. -Maria

@@honeywellhome too late... I just ordered one of your competitors t stats. "Sensi" by Emerson. I have that in another building and it is 100 times better than your junky Honeywell. Waaaay less complicated!

Hi L. Irons, Follow the same process as adding a new device, from the home screen tap the + button. -Joey

@@honeywellhome I found a video from another user more helpful than this.

Hi Jason, we are sorry that you feel this way. If you need assistance reconnecting your thermostat to Wi-Fi you can contact our tech support team at (800) 468-1502 or through social media, we will be happy to help. -Maria

That opens the same page.