Very informative. Yes, sadly I did encounter with a couple of complaints. Nevertheless, they were successfully handled. I feel that I might of used all the steps that was mentioned on your video. Probably minus the the filler words, at time those words/sounds felt estrange, and they didn't roll out of the tongue 🙈. Thank you for providing with alternatives language to use, now I feel more prepared when a situation arises. I truly appreciate all the effort that you put in all your video lessons, so that we can keep learning English the right way. Have a great day!
it depends if the employee is empowerd and given the power to negotiate with complainers l...I am working at a call center of Disneyland and I always have to handle complaints on the phone with nothing to compensate the complainers except throwing sorry 1000times....This is a mental torture
This is very helpful, yesterday at the restaurant where I work a customer was complaining 😅 had i seen this video before I would have known how to respond effectively, but now I know it
