yes just a couple of days ago I contacted you, since, my old device screen failed, Now I have to buy new Nano Plus and will recover it with old phfrase, thanks for everything
What a jolly nice chap you are, Rex - I'm an XRP maxi - love your, and the app's, reference to XRP as 'Ripple'. makes me giggle every time when I hear that term. In my opinion, once much more widely adopted, XRP will once again be commonly accepted as Ripple (or Ripples) rather than XRP. XRP just doesn't roll as nicely as Ripple does. Runs on Ripple. What a wonderful tag line that is.
Constructive feedback suggestion : When explaining the buttons on the Nano it would help the novice if you use one finger clearly or when needed use two fingers ! It is confusing not knowing one or two finger clicks are needed ... Thanks for helping us understand trans versing the Nano - S
What if i accidentally configure as a new device, but i didn't mean to, and it gives me a new recovery phrase after updating my nano S? Do I lose my crypto previously stored?
Thank you thank you thank you so much. I delete my extension metamask. I lost my account and I don't know how to recover my account. This tutorial help me recover my account.
Thank you so much my friend i haven't used my nano for ages and plugged it in and tried to update it and then it started to ask for new pass codes and phrases i thought i lost the lot but for your step by step video i managed to sort it out . Made my day if knew you id but you a bottle of wine . Thanks again . Also when i opened the bitcoin app it says about transferring to a segwit address but i wasn't to to play around with that , Do you have a video on how to switch to segwit ? Thanks , top man ...
Hi I recently forgot my pin code but on reset I mistakenly hit new set up is all my data currency whipped out with the new setup any help would be greatly appreciated . I wish I observed your video first?
Is it a security problem if someone else gets possession of my xpub keys (extended public keys) from out of the Ethereum wallet in ledger. And could it compromise the assets in other wallets in ledger live as well ?
"if your ledger nano s came with a pin code or a recovery phrase, it's not safe to use and you should contact ledger support. only use a recovery phrase that your device displayed when it was set up." -this message scares me, and I'm too afraid to do anything while I send my old PC to the shop. I have my 24-word seed phrase. My ledger nano s let me set up my own pin code, but I don't remember how/where I got the 24-word seed phrase when I set everything up years ago.
Thanks for the video. I stored some Neo and XLM on my Nono S all the way back in 2018. I’ve been trying to acces the wallet for a while now but it keeps giving a can’t connect messsge. I’ve tried everything suggested by Ledger but nothing working. Can I reset the Ledger I have in some way to see if that works. Many thanks.
I'm wondering how the Ledger Nano products and Trezor products aren't just scams. I was able to take that seed phrase over to electrum and transfer money out of the Ledger account with no hardware.
Hi Rex, Thank you for your videos. Very good Info and helpful.. What about if one of the buttons on the Nano Ledger is not working? I cant even put in my pin. My left button is not working. Any help or advise is very appreciated. Thanks Dad!
tell you what sir, the fact that you created a table of content for your video, compelled me to subscribe right from the get go....now I get to call you dad, ha! (In my best Arnold S. accent, I tell you...) I look to you as my fadher, and I will come to you for advices. (ther were no mispellings, that were not intended..) yeah I guess I over say things to just trying to put a little light in your day! take care and, thanks for be you
one note....I lost 1.5K ripple.....not sure how I messed that up or what to do about. I used the ripple wallet in chrome on my ledger. I did a restore on the ledger but nothing came back....I hav eno clue was about to chalk it up as a stupid error on my part? i just don't know where i went wrong .....the wallet asks for a recovery seed but that doesn't return anything? I have a T,B,I, disability? traumatic brain injury.....any ideas? if you do. please sed me an email to:ijb3@me.com or ijb3@comcast,net, thanks much daddio :) ira
After you restore the ledger using the 24 word recovery phrase It's gonna be blank basically . But when you go and add the Ripple app and then add a Ripple account in Ledger Live it should find your old wallet. Good luck!
Hello Rex. Is it possible to withdraw bitcoins from a paperwallet using the ledger nano? I have seen a lot of videos saying that all software realated wallets are potentially compromised therefore the best way to handle your coins is by the use of a hardware wallet. If that is true, how can a take the bitcoins out from a paper wallet without using a software wallet and only with a hardware wallet?
Thanks for sharing. How Can I transfer from Ledger Nano S device to another Nano S device without restoring? I have extracted the primary key from current Nano S device and imported it to an online app. For security purpose, I need to stop using the current Nano S device and transfer to a new Nano S device. If i do restore, I assume the primary key would keep the same. Could you please advise on how to transfer to a new device?
Helpful video. I still don't get how a recovery seed phrase created before adding private keys can restore them on new device. How is the backup seed used to find the private keys to be recovered to the device?
The seed phrase restores the private keys which point to an address on the block-chain. That address on the block-chain contains the current balance and transaction history. It's like setting up a P.O. box. Even thorough you set it up last year when it was empty, it will still contain all of the mail you received since then.
Hello Rex Interesting device! Very well presented. Can the old style 24 word seed from old version Electrum Bitcoin wallet be used to restore directly on Ledger Nano S? Will this cross wallet restore affect the original wallet content? Thank you in advance for your advice.
Help!!! hi, I've been recently having trouble moving my bitcoin from coinbase pro to my Nano S.. Every time I try this, the funds are automatically moved from Coinbase Pro to Coinbase, instead of Ledger. I just clicked on "About" on Nano S, it says Ledger Live version 1.13.2. (How did it go from Nano S to Ledger Live??!!!) I'm confused, please help! And can you do a video on how to update to this version
Hey.. if you could share your knowledge about ICO and investing in ICOS, would be very helpful :). I would like to learn. Thankful to you, for being the guide. As you are calm and cool he he this phrase is for you " Keep calm, LIVE CRYPTO LIFE!!! " :D Cliched!!! hahaha
@Rex Kneisley could you do a video on how to move an ERC-20 token into your Ledger Nano S using MyEtherWallet? I've been trying to find a good video on that and I can't find one. If you have Tron that would be even better!!! Thanks and love your videos!
Start over, and use your 24 word seed to restore. It can be reset multiple times but the recovery phrase will always work to restore all of your wallets.
I forgot my password, and my ledger has reset itself. I have my recovery phrase. Will i need to get a new device to restore or can i use the one i already have? Thank you
Thanks you for the video. I forgot my PIN and it made me reset with a new 24 word pass phrase and didnt prompt me for my old 24 word phrase. Now I no longer have access to the private keys from my old addresses? Help I am freaking out.
you configured the device as new. reset your ledger again and hit the X for the restore option when it asks you if you want to configure as a new device.
Rex, brilliant info well delivered, thank you. Is it possible to recover to a specific date? reason for asking is that on the reset/recovery it returned to when i had nothing on it, like it was new when what i actually wanted was to see what crypto i had on it? Hope you understand my message....thanks again.
Perhaps you have done a reset and have a newer 24 word recovery phrase laying around? some people try to "recover" and end up "setting up as new" here is a more recent video on recovery: How to Restore a Ledger Nano X Hardware Wallet from your 24 Word Backup Phrase (Latest Version 2021): ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-iaPzg2mg9aQ.html
Thank you so very much for replying Rex, you're so kind. My problem is that i have restored my nano s but then i have to reload the apps, i was thinking that the nano s would remember what i had on it after i restored it with my 24 word password, unfortunately it doesn't, perhaps i should try on another nano s?
Thank you for the help! I tried to repair my nano S after "MCU is not geniune" i followed the steps to repair but on ledger live it instructs "open the manager and click update firmware" but when i go to the device to do that it gives me no option to update, it just goes to settings and shows me my current version (S E 1.3.1 and MCU 1.6) and if i click "reset all" it just brings me back to step 1. any help would be appreciated. thank you
One of my Ledger Devices (NanoS) stopped working, I restored a new device (NanX) using my existing 24 word passphrase, now there are 0 accounts ( blank ) showing on this device, what can I do now ?😓
Maybe the most stupid question but still.. it’s been from 2015 i’ve stored on my nano ledger, tried to open it few days ago but nano ledger is broken so bought new one, but how you know which crypto you had? Cause i know there are non default coins on it but don’t remember which ones cause it’s been such a long time?!... i have everything (password and 24 recovery phrase).
Great videos. I was able to set up the nano x by watching your video. Steps were very clear. I am trying to set up backup on the nano s which I did up to 12.26 time stamp. I don't understand the steps that follow to confirm if the crypto on my nano x is accessible on the nano s. I am using the nano s with my phone and cable. Can you assist me to complete. Thanks.
Rex great video. I really need your help. My 24 word phrase is not working but my 12 word phrase is working? I see my coins on the blockchain but not in my wallet. Does support offer help with this type of issue?
Enjoyed your video and it was easy to follow your steps. I'm very concerned that my Nano app is corrupted and worried about resetting it. I purchased another Nano to try the reset you're describing. Should I be concerned? I'm leaning towards the recovery phrase will get me back onboard to view my wallet.
Yes the recovery phrase will always allow you to recover all of your wallets and balances. But if the first Nano S seems sketchy, I would try to get a replacement. You should be able to restore all of you wallets on the new one in the meantime. Hopefully you will end up with two good ones! ledger.zendesk.com/hc/en-us
My nano displays "Ripple", but what application are you using to see the wallet on my laptop? I keep getting the blank intro screen. What am I doing wrong?
I moved my crypto from my desktop to the Nano S. Everything went ok. I then tried to do the firmware update and it didn't go smoothly at all. It froze on update for hours. I found it was a driver issue on the pc. Cleared that up and the update went to processing. In a few minutes it asked me for my pin. I entered the pin and but made a mistake halfway through. It then asked for recovery. I entered my 12 words and it came back invalid. Now when I try to sign on to it, it say welcome as if I'm a new user. I now have my Nano S, my 8 digit pin and my 24 word seed but no access to my crypto. Questions, are my coins still safe in my wallet? Anyone know how Nano can go about straightening this mess out?
Brilliant video, I saw a comment below about doing erc-20 tokens, that would be handy to know too. I got some ETN (electroneum) that I would like to put on the nano, is that possible?
Hi Rex i have an issue when i try to update my nano. It stay in update and don t move. I try to push left button my ledger live can t recognize nothing and i see only on ledger update
Hello Rex, Thanks for all your videos which are very helpful but I still can't get my crypro amounts to show up on my nano s. I bought my 1st nano s Dec/2017, loaded some BTC and ETH then left it alone for a year, did not do any updates during that time as well. The original recovery phrase would not open, so I bought another nano s. I had saved the recovery phrase on a spreadsheet and today I noticed I had 2 sets of recovery phrases. I tried the original phrase on both and they did not work. The 2nd set of phrases worked on the old and new nano s and it opened. Following your lead, I completely removed ledger live from my laptop and re-installed it. Removed and reinstalled BTC and ETH accounts but still no crypto balance. Not sure what I am doing wrong but everything looks good except I have no crypro showing in my accounts.. Thank you in advance for any new direction you have. Tony
what will happen to the stolen/lost ledger if i restore the 24 word recovery phrase into a new ledger nano? will the old stolen ledger wipe itself so the thief won't get any possible access to my wallets?
I restored my Ledger Nano 5 wallet from the private security key, then on Ledger Live deleted my Etherium App, reinstalled it and the small bit of ETH I had does not now show up on Ledger Live. How do I get them back?
i reconfigured mine and i still have the original keys but the wrong word appears did i loose my crypt o nano s Ive try ed 3 times and different words appear please some one help please
i lost my ledger nano s. i dont have money to buy new one. i have some erc20 tokens on my ledger. how can i get them to mew/meta mask or any other online eth wallet only with 24 words recovery phase?
I have a question Rex I have several Nano S ledger. One of them is on ledger live the other is on Chrome the one that is on Chrome the bitcoin wallet is empty with no Operations that any was sent to that wallet when i know i sent bitcoin to that wallet the same with Ripple wallet??? My ETH is still on there and my LTC is still on there. What do i need to do . I used my other nano Ledger s that I use for ledger live and everything is there.
They put recovery words in that device. Is that safety problem? Someone knows the words or could hack Ledger files. So there is that midleman in Ledger nano? When you restore your cryotos, you can put different pincode in that knew device. So there is that change that someone could restore your crypto..? Maybe someone who Works in Ledger nano?
Hi Crypto Dad, my Nano S got stuck in Update Mode during Firmware update. Following 'repair' instructions on Ledger Live did not work. I'm weary of reseting the original as it is stuck in 'Update' mode. Should i order a new Nano S instead?
Is recovery phrase ever expire?I have ledger nano s 1.2 and I never updated can i still update?if not can I restore it in a new device by using my recovery phrase.Please let me know I will be really appreciate.
Hi Rex, i didn't use my Ledger nano S for almost 2 years. Chrome applications replaced with Ledger Live. . When i tried to connect, there was connection issues. I restored my nano s with 24 words recovery but unfortunatly didn't help. I after bought a new nano x and restored with 24 words recovery. I stil can't view my coins. I did almost everything. I have watched all your videos. What do you recommend?
There is something missing in all of this ledger recovery procedure. If your wallet is stolen or burns up or is otherwise destroyed, how do you get your private keys restored to a new Ledger? Just entering your 24 word recovery phrase doesn't magically put all of your crypto private keys back on the Ledger. They have to be "downlaoded" from somewhere. Where? And if they have to be downloaded from "somewhere", then they must have been stored there at the same time you put them onto your first Ledger device. So where is this mysterious "somewhere" that the recovery procedure uses to obtain and restore your private keys to the new Ledger device? No one ever talks about this, anywhere.
Hello Sir I've been watching your stuff whenever i need I have a question what if I my wallet is lost or is broken or is gone faulty. Is there any backup
If anyone could help it'd be great. I have a good amount of assets on my Nano X & I just broke my iPhone X. I'm new to crypto and put quite a bit into it, I setup my Ledger through the phone app. I just downloaded the Ledger app on my Macbook. Can anyone guide me for next steps? Thanks!
Michael Cookish, Since you just install Ledger live on your MacBook, we could call this a clean install of Ledger Live. This video might give you some guidance on how you set up your accounts. You don’t need to do anything to your Ledger device. It already has all of the information stored on it. So don’t go through a new device set up or restore. Simply choose “skip device set up” ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-b_QLJSI4VZo.html
Hi Rex, just so I’m crystal clear-if I’ve forgotten my pin and I enter it incorrectly 3 times to get to the recovery option, doing so does not erase the cryptocurrency on my Ledger? (Because it’s not really on my Ledger in the first place?) Thx for conformation. I obviously don’t want to restore Ledger and in doing so erase crypto.
Shawn M. Gross, That is correct the cryptocurrency is not “on your ledger” it is on the Blockchain. Your ledger stores the private key that controls the address on the Blockchain. And when you enter your pin incorrectly three times it will reset the device. So effectively your master private key is erased. But it can always be restored with your 24 word recovery phrase. So as long as you have that, your cryptocurrency is safe. In fact that 24 word recovery phrase can also be used to restore to other types of wallets as well.
Hello. My laptop broke and after buying a new laptop I have been trying to open or add to the new laptop. Unfortunately Ledger has been absolutely frustrating and has done nothing to help me. If u would please all I am trying to do is add my ledger to the new laptop and just not sure what to do. All ledger told me was to choose initialized device. I have done that but cannot see my original portfolio. Any help would be greatly appreciated. Thank u.
Jesse Hinds, Sure after you reinstall Ledger Live and shoes initialize device you’ll have an empty portfolio. But you need to do is go to accounts on the left side of the screen and choose “add account” You’re going to need to re-add all of the accounts that you had before. Just follow the instructions attach the ledger and enter the app for each account you’re adding. Ledger live will scan your attached device for any wallets and add them.
Hi Rex - cheers for the vids great stuff indeed! Could you tell me I'm stuck for a month already trying to update my firmware I've tried everything in the known universe still stuck :( When I plug in holding the left button down it typically goes to Bootloader on the screen then in the manager "restoring MCU" and then to installing firmware in the manager then "Unable to install firmware" in the manager and on the Nano screen reads "Update" That's where it stays and nothing happens for hours. Have tried maybe 100 times - beginning to dream about this little gizmo growing claws and laughing out loud :-) So my question is can I just somehow reset the little rascal and do the entire recovery thing? Start over basically. Problem is when I plug it in without pressing down the left button it goes straight to Update and does not change or do anything no matter what - it's just stuck there. Is there a way to wipe it clean and start over? Thank You!
That is a good idea. It will keep it from fading. Be sure and store it in a safe place. It is also not a bad idea to keep a copy somewhere off-site in case of fire or flood.
@@CryptoDad rex, what about a safety deposit box? I looked it up and the contents of safety deposit boxes are not insured. So what is the possible safest place to store the 24 word sees
What if Ledger goes out of business and my Ledger Nano S is broken or lost ? I've been told the 24 words is something I can still use to recover my Bitcoin? Is that true? Where would I enter those 24 words if my Ledger Nano S is broken or lost and Ledger is out of business? Do I buy a hard wallet from another company and will it take those 24 words?
The short answer is the 24 word recovery phrase is compatible with other wallets. 24 word recovery phrases are and industry standard. here is a short article explaining the compatibility. www.blockplate.com/blogs/blockplate/list-of-bip39-wallets-mnemonic-seed if you lose your device or Ledger goes out of business, simply recover from your 24 word recovery phrase to a different device or wallet.
Dennis W , I never had any problems with that with the Ledger S, and I’ve had mine a couple of years. It doesn’t have a battery it works off power only. The ledger nano X is different. It does have a battery. Similar to a watch battery. I don’t know if there’s anyway to replace it. But I believe it’s rechargeable.
I accidentally entered incorrect pin 3 times, I then found correct password however ledger now wants to reset and I do not want to go through the process. Is there anyway to reverse the reset as I now have the correct pin?
no. after 3 invalid attempt, it automatically wipes it and does a reset. do you have your 24 word seed key? if you do, then you’re good. If not, you’re most likely out of luck. I was missing ONE word out of 24 and had to reset and now I am out $300 in dogecoin
Hi Rex, i am learning a lot from watching your video's, very grateful that you make these video's. I am having some trouble with my nano s lately. i hope you can help me with that. first there was a code 28 problem , but that is solved and now suddenly when connecting i get that welcome sign where i am told to configure the device. i allready have coins on the nano s and it is asking me to configure again, it is a old device i used many times before. what can i do to get it working properly and acces my coins again ? please help !
A R , Well if it’s an older device and you’re having trouble, you might want to just disconnect and reconnect a few times to see if it works eventually. And if you’re continuing to have issues I would suggest purchasing a new ledger nano S and restoring from your 24 word recovery phrase of your original device. This will effectively transfer all of the wallets on to your new ledger which hopefully will be trouble-free.
@@CryptoDad it;s not so old, i bought it in 2018. I have 2 options on it, 1 configure as new device. 2 restore configuration. is it not possible to get it working again ? i do have my recovery seed. I have tried disconnecting and connecting but it starts like it is being used for the first time
A R , Well if it’s giving you those two options you should definitely restore from your 24 word recovery phrase. Maybe you accidentally entered the pin incorrectly three times? That will cause it to go into initialization mode
@@CryptoDad no i didn't entered a wrong pincode. I was scrolling through the apps on the nano when suddenly it started to flicker and got black, i disconnected it and then connected it again only to see a welcome sign and those two options on it. normally it would go straight to asking my pincode. i am worried i might do something wrong and mess it up even more than it already is
A R , Well if that’s the case then I stick to my original advice which is you should buy a new ledger and restore it using your original 24 word recovery phrase. Sounds like it’s defective