Guys, keep in mind: 1. You can get deactivated for having too high of a cancellation rate so I wouldn't do this more than 5-10% of the time. It's really only something you can do once in a while. 2. Jay screens his passengers because he is in search of SHORT rides to hit his Uber quest bonus, ie get an extra $100 for doing 50 trips. So in this scenario, you can lose out on a bonus if you get a couple long rides and aren't able to get enough short ones in time. 2. This strategy definitely isn't for everyone but as independent contractors, you should be entitled to this info ahead of time. Plumbers, electricians, etc all get to set their own prices but as a rideshare driver, you don't. This is a huge advantage to Uber/Lyft since they can effectively send you unprofitable jobs and force you to take them. A plumber would never drive an hour to someone's house, do a job for $25 and then drive an hour home.
This is 100% on point. Thank you Jay for illuminating this for drivers. Truth is: 1) if you're driving full time, your volume is high, you're canceling very few rides, therefore acceptance rate is still very high. If you're part-time, make sure that you're acceptance rate is decent ( as Harry mentioned.) 2) There will be a driver right behind you in 30 seconds that will happily take the ride. 3) Pax in large market areas are beginning to understand this or aren't even conscious of it happening since cancellations on the app happen for a variety of reasons. 4) Many Pax are habitually late and will enter the ride apologizing if the ride has started and are HAPPY that you've "waited" for them. It's all about your rapport with Pax 5) This is an increasing phenomenon that is illuminating a larger and more primary issue: mutual respect for drivers who more often than not, bust their ass taking pax to destinations safely. Thanks guys!
Sorry Harry, but I had to chime in on this. I think the advice this Jay is giving is absolutely BS, showing people how to cheat the system. Uber and Lyft should allow drivers to see the destination and allow them to make the decision, but you and I know that is not the case. If a person is having a stroke or heart attack and needs to urgently get to the ER or hospital or 24 hour help center and does not have anyone to drive them, they often use Uber. Now imagine someone is on the way there, two streets away (using Jay's method) opts out because the trip to the hospital was to short for them, or an inconvenience , or not lucrative. Then something happens, or a person misses a flight, or misses a business meeting. Seen it all. I think this video is sending the wrong messages and those drivers who are accepting the good and bad trips, are paying the price . They are dumped with the trips other drivers will not take. I also it opens up a huge opportunity for class action law firms. Uber having 5,9 million rider downloads, how many people are using Jay's strategy. Ultimately the market corrects itself again because drivers with high cancellation rates do get deactivated, but what it does do is disrupt supply and demand. You have such a good reputation to protect and I will never judge you on this one video, but I have lost all respect for drivers like Jay or "Rideshare Genius" who think this strategy is good and perfectly legal. On another note, I am putting together the first Rideshare Summit this summer with numerous sponsors and would like you to be a guest speaker.
A driver who does not want to take an unprofitable ride is not to blame! Your concern is valid though: mobility is a serious issue for certain groups of people such as elderly, poor, people in need of urgent transport etc, but forcing a driver to take on the cost is not the right answer neither is it a viable solution. Hiding the destination address from drivers is simply causing more delays for both passengers and drivers. It would be much faster if a driver can decline a request right when s/he sees a ping so that it will be rerouted to another driver. Also, if a passenger is having a heart attack s/he should call 911 instead. Uber/Lyft drivers are not trained or fit to handle emergency situations. Rideshare Summit is a great idea. I hope we can access the agenda, and a video of the speakers.
Or they just pay them enough so you don't have to tip them the whole idea of tipping is stupid why should I spend more money uber is the one making out on all this.
John G oh yeah ? Based off of what ? What’s your assumption ? I have one of the highest ratings in my city per uber. So based off what, why wouldn’t you get in my car ?
I would definitely do the LYFT method since you wouldn’t have to start the trip to see the destination. Uber on the other hand, only once in a while would I do it since I would have to actually start the trip. UBer and LYFT should just show the destination. Especially with the over saturation of drivers, what one driver doesn’t want, the next will.
I have read some of the comment here. This strategy is something I only use when I absolutely can not make a long ride, or I may lose out on a bonus. Uber and Lyft should give us the info ahead of time, but they don't so we can get creative for the profitability of our business. I have been doing it for 3 years and 23,000 rides so this is nothing new, or blatant, or controversial. My ratings is always above 4.95. As long as you keep your acceptance rate above 90 percent, you are all right. I can also tell you that when I pick someone up who has been cancelled on, that passenger tends to be very grateful to have a ride. I ask what happened, and then explain why the driver might have cancelled. It is a good conversation starter, which can lead to a tip.
When Uber ends their childish charade of hiding the destination, and treating independent contractors like employees, then drivers will not have to resort to using effective counter measures and methods to determine the destination! Drivers are independent contractors, (even though in name only, when convenient to Uber, so they don't have to pay benefits, or taxes), so drivers can not be forced to accept any rides! As an independent contractor, you should never be forced to drive anywhere!
Exactly, when have you ever hired an independent contractor, and made them come to you before telling them what the job is and what it will pay. I can't fathom this shit, either I'm stupid or something is off. Independent contractors always know what the job is before accepting except if you're a rideshare driver. LMAO what a joke
@@m.b.3916 How does the IRS, let them get away with this Independent Contractor scam, based upon their level of control? WHen will someone sue them, so they have to actually operate under a true independent contractor relationship in accordance with teh law?! Has any Uber driver every negotiated their contract? As a General Contractor I always negotiated every contract!
@@msilverhammer I know man, I been saying this for years. My dad was a general contractor for years and he's never been forced to accept a job blindly not knowing anything about the details of what it's going to be. You're no longer independent if you're having someone else above you giving you instructions on what jobs to accept. Makes no sense
So almost all short trips will become hard for passengers to get a ride? No. Passengers deserve to get the best service possible. We as drivers should help all passengers, both lucrative and not. (Except for star ratings, because that shows the quality rider)
Here's an analogy, say you are an independent contractor as a handyman. Don't you want to know what the job is and how much it pays before you take it? If it was Uber/Lyft you might accept a job, you show up, and you have to paint the person's house for $20. And then they come up with the excuse that if people knew the deal, no one would take it and you're leaving the person stranded?!?!? NO! You just adjust the price where it's worth it for someone to take the job!!!
Eric Orton Good analogy, I worked a few real independent contractor jobs and driving for uber/lyft is not being a independent contractor. The only independence with uber/lyft is the flexibility and noting else...Ex uber/lyft driver here.
I know a few people have tried this method and they got they app deactivated not a good idea, I think the best approach is once you get there before you start the trip ask the rider " what's your destination or where I'm taking you, or is your trip out of the city limits" and then you can safely cancel without being penalized, that would be the right approach..
Maybe they should utilizing bidding like offers, display the trip infos to all drivers around the riders and the first driver who takes it gets the ride, if no drivers want it, increase the price until someone wants it, transparent and free market now this make rideshare drivers truly am independent contractor
SteelCityDriver the algorithms favor the platforms for sure, but these are consumer focused companies and getting a car to someone in 5 minutes or less takes priority over passing a driver a shitride.
If you get deactivated for canceling or refusing or not driving enough you can take them to small claims court 99% of time you will win judgement they will never mess with you again you get full judgement ammount
This is literally the best way to cherry pick a ride especially when uber out here cutting our per mile rate pay, I honestly do not feel bad about doing so since Uber cannot even give us a fair pay.
@@mrcharles4636 if you cancel too many once you've arrived to location, then cancelled, yes you will be DEACTIVATED. They warn you, and if you keep it up, you'll be delivering food and not passengers
Forget about using UberPro as an effective means to screen trips. Initially the feature that showed the duration of the trip and the direction of the trip was a reward for being an UberPro diamond. To be eligible you had to maintain an acceptance rate of 85% based on the three previous months of activity. That made it a very effective tool for working only with rides that you wanted. Now Uber has expanded the feature to all levels of UberPro. They also made one critical change. Instead of keeping eligibility for the feature based on the three previous months acceptance rate, eligibility is now based on the prior 7 days. They did this *without announcement.* They didn't even initially tell their support staff who thought it was a software glitch causing drivers with normally high acceptance ratings to suddenly plummet. What that means is you can only ignore/decline 1 in 10 trips before the feature is immediately disabled. And because its a rolling 7 day period you can't try to balance one day versus another. The feature will be disabled until the day affecting your acceptance rate drops off. Also cancellation rates must stay at 4% or lower. But since (at the moment) they are still based on the 3 previous months, you have more flexibility in retaining the right percentage. Bottom line, the additional trip info is of very limited value *if* you want to maintain the feature in UberPro. So you have to make a choice. Accept nearly every ride just to see the trip info in order to occasionally use it for your benefit. Or just say to hell with the feature and closely monitor your cancellation rate to maintain all the other benefits of UberPro. The big print giveth and the fine print taketh away. Or to put it another way, different day, same old Uber.
I was just like you; I've gave rides to everybody - I don't discriminate... But after a while, I have had really bad quality passengers... Some of them are rude, some of them disrespect you, some of them try to punk you, some of them throw up half a quart of food mixed with liquid with the smell of alcohol onto your seats and floors...shieeet man, it's MY car, I can choose to give rides whomever I want. I usually follow these rules but these are my rules... 1. I don't turn on my app in the hood/ghetto/projects at night time. (Economically challenged neighborhoods) 2. When I arrive at the pickup location and if I see a group of people holding up a person that is passing in and out of consciousness I know that person is drunk and the chances of that person throwing up in my car is very very high. And I usually just drive off. 3. When I arrive at the pickup location and if I see a bunch of loud belligerence obnoxious (usually drunks) people I just drive off and cancel the ride, or I just drive off and have them cancel.
I am blown away that Harry would ok this video. Mark my words, this one us going to get you gentlemen in deep trouble. Flat out promoting thousands of future cancellations. Why?
I always do that. Sometimes people are going to NYC and its really not worth it for me. I wish i knew where the passenger is going before i start driving to the pick up location
In recent weeks Uber drivers in the greater Los Angeles area opened their apps to find the ridesharing company had enacted an approximately 25 percent reduction in their per-mile earnings to just 60 cents, a mere two cents above the IRS’s deductible standards. As a result, Drivers United, a coalition of drivers in the region, is planning a 25-hour strike for Monday, March 25th in protest against the soon-to-be-public “sharing economy” giant that is presently valued at $120 billion.
@Edgar - I would LOVE to see an effective LA strike where the world, AND PROSPECTIVE IPO INVESTORS, see that all is not well in Uberland and the drivers are disgruntled frim getting screwed.
Previously the "45+ mins (long trip)" notification was all the screening I did. When I got that notification I'd accept the ride and then call the passenger to see where they are going because I won't go to certain places. I also won't accept those long rides towards the end of my time driving for the night. However, Lyft removed the long ride notification and so now I'm going to start doing this with my Lyft rides. The downside is that I may have driven 10 minutes to pick them up and I get nothing for it which really sucks.
Your video explains to me why I a passenger rated five stars, got cancelled on 3 times then was charged for a cancellation while standing curbside. My 5 Stars came about because I'm polite and a good tipper. I'm rethinking the ride share.
I’ve been doing Lyft for a few days so far and learned a few things 1) Drivers in not great areas hardly if ever tip 2) The customers that want you to stop somewhere and “they’ll be right back” 10 mins later l leave (was being way too nice) and I get a call “where did you go”? Costing me money 3) Turn off your app before you finish your last ride because another will pop up sometimes the second you drop off the current rider 4) People who want to smoke in my car. No you can’t burn a hole in my leather seats or make my car stink for the next customer. I’m not sure if I’ll continue, not only is it wear and tear on your car on the outside (tires, breaks etc) it’s wear and tear on the inside (people on your seats, car doors constantly opening and closing etc).
I have had consistent success sticking to a pre plan. I do both uber and lyft and start by programing to the airport then taking a trip out of the airport (long trip only) then work the area where I'm taken then at the end of the day I program for rides back home. I consistently make over 100 dollars each day double fr. sa. I do not accept a rider with a score below 4.8 and I never accept a ride 5 min away from me unless "long trip".
Keep doind what you are doing! I have beeb a driver for 4 years.....so far you are one of the ones who KEEP IT REAL! I know from experience. Its hard being a driver. It has its pros and cons. KEEP KEEPING IT REAL JAY!
For the CTB or number of ride bonuses, Uber/Lyft should have a way for long drives to count as multiple trips. For instance, a ride over 20 minutes could count as 2 trips and a ride over 45 minutes could count as 3 (or 30 minutes/60 minutes, etc.). It is frustrating to get long rides all day long and make no real progress towards the bonuses. It can suck with the CTB as well since one long ride could mean you don't get an opportunity for another CTB, or it takes you out to a place that doesn't have a CTB even though you are still in the time window for the bonuses. You can complete a CTB outside of the original area, but they should allow you to start a new one as long as you've continued to stay online, even if the area doesn't have a CTB.
Thank you Mr Ride share crusader for showing me “ Ride Screening”. Very clever. Today Uber gave me a job that goes into Congestion Charge zone 5:40 pm. I had to pay £11.40. The fare was £12.50. After 6 pm no charge. ( in London).
Uber and Lyft both need to realize that drivers need to make money. I try to accept every ride but I do put a limit on pickup distance and that limit is shorter during rush hour traffic because it could quite easily be a lot longer than the estimate. The other day I logged in, got an 18 minute pick up on Lyft, did not accept, then got a ping on Uber for a 16 minute pickup and rejected it. 30 seconds later Lyft gave me a pickup less than 5 minutes away. I can not wait until the Lyft update that shows us how long the ride is. I think it will be a boon for Customers too because people waiting on long pickups are going to get more drivers willing to make the drive if they know it is a decent ride.
I'm tired of Lyft sending me 15 mins. To get to a passenger. THEN THEY RIDE BE 30 MINS. FROM WHERE I PICK THEM UP AND I DROP THEM OFF AND IT SAYS $9.90???? ARE YOU KIDDING ME!?? THAT'S A TOTAL OF 45 MINS!!? ALSO I USED TO COULD DO 20 RIDES AND MAKE 200- 250 EASY. NOW ALL I MAKE IS 115-160. NOT REALLY WORTH IT ANYMORE
You could also just plug the pick up address in right away and hit arrive early when accepting the trip to see so you don’t waste your time driving to that destination, then just message the passenger with your actual ETA as it doesn’t make sense to drive 5-10 miles if your only going to be driving someone 1-5 miles.
I have been so busy and preoccupied I didn't realize why my long rides had so much info added to them whereas before the long trip notification was vague. Thank you for this helpful reminder!!!!! I love long trips but earlier in the day if possible. My current weekly Quest is a bonus that pays the weekly payment towards my car and so far I've been getting them every week (probably with an exception for this week because I've been out sick) but your video answered several questions I just haven't investigated with either platforms. My ratings are 4.97-Uber & 4.99-Lyft with 100% acceptance rate on both. 😊
I Don't see that on my side. I am a 5 Star Platinum driver in Los Angeles and it doesn't even show the pax rating anymore. I find your videos very informative. Great Job. Thanks.
Yes but also from the drivers perspective if you just drove 7 minutes to get to them and they are only going 1 block over I don’t want to take them. It’s not worth $2.25 for a lot of these rides
So that’s a good point, and some may, but if you let them know with upfront pricing they will pay the same thing either way, then they probably won’t get mad and leave you a lower rating.
I've started plenty of rides before the customer got in the car and they've never gotten upset. They never even bring it up especially late at night when they've had drinks in. Last time I did it to a customer it was a couple and the guy was just telling me he made out with the lady he was with and that he liked my car. Where I live any way, people just want to get in your car and don't give a shit once they get in your car.
Bruh, cancellations will get you deactivated quickly. I cancelled 2 rides on New Year’s Eve and got a warning ⚠️ for it telling me I faced the posible temporary or permanent deactivation for this actions. You can decline requests but not accept and then cancel rides.
It’s interesting to get a driver’s perspective. It’s frustrating when a driver apparently cancels and Uber or Lyft assigns another driver, which sometimes delays pickup. Since I constantly take screenshots, I reach out to the ride share company and get uncoupled from the driver. I have wondered why drivers start a trip before they arrive. It hasn’t happened a lot recently. If a driver does it, I tend to give them 1 star and no tip.
Also with Uber Pro-Diamond level you can see how long the ride is before you accept it. Also don't reject pool rides as they are a great way to get to your bonus.
Lyft will trick you. I've had passengers listed at 15-20 min away and I accept, then the pickup location changes and obviously the route does too. The 15 min pickup time changes as well always to somewhere 5 minutes or less. After I noticed this more than once I started asking the passengers if they entered the location incorrectly and if they changed the pickup location, they each said no and they are not sure why it did this because they enter their address correctly.
Your uber screening technique is flawed: say a ride is 10 minutes away; I have to drive almost all the way there before I can accept/then decline it. I agree we should be able to screen based on destination and client record/rating. These 2 key pieces should be offered when the ping comes.i also believe that drivers should be payed for driving over to the pickup point. It costs us time and money. If a pickup is too far away it could cost us more to get there than what we would make. In my experience the average $10 fare should be $12 to cover this. 'Long fetches' are most unfair thing on the Uber platform.
Im not mad at you for doing what you have to do to take care of your family. Uber or most the riders dont give a shit about you your family or your car. Thanks for the awesome info brother
I am a new driver and subscriber. I have several questions yet I’m sure you will answer most as I keep watching so I will just ask one. Do you worry about your cancellation rate going over 4% and not being able to see the direction and approximate duration from screening? Do you have any tips/tricks to be able to screen and keep your numbers in check? Thank you for sharing what you have learned so we can have the knowledge so much sooner!
I guess I am of a different mindset here, I think not knowing the destination until I pick up passengers is part of the fun! Only rides I never accept are pools. I am not a bus driver!
Thank you for the information it wouldn't help me out a lot when I need it I drive most the time at night so this will come in handy thank you very much rideshare guy
I wish there was a way to see ride length at the start when you have to drive 15+ miles to do a rinky-dink 2 mile ride (doesn't even cover the cost of gas).. At least Uber pays for over 10 minutes/miles of travel to passenger. Lyft does not. You can only see the info if your acceptance rate is 90% or above.
Short rides add up towards bonuses..... a quick hop does achieve that goal. Stop being lazy. At least your not sitting in dead stop traffic on the 405.
@@MichaelJones-hm9of Excuse me, I have never been lazy. I am a bus driver this is my side hustle and don't need some bonus just want long profitable rides when I drive. Maybe you have never seen my videos. Watch before you speak.
I watched a friend start a ride early before he made the pick up and then he ended the trip before he picked up the rider. Uber gave him the option to rate his rider and they give the Rider that same option. The rider gave him a 1 star rating and made a complaint about him starting the ride and not showing up. Uber contacted him and warned him about doing that.
Hey Jay, love your vids and I've learned a lot. But I think most drivers are putting themselves at risk of deactivation by using these techniques regularly. You're pretty much a rideshare celebrity so they won't touch you. But the rest of us nimrods out here have to play by the rules if we want to keep doing this job. I do like the new Uber Pro features and I hope Lyft adds the time/direction feature soon here in Seattle. It makes this work so much easier.
Safety becomes an issue for me when I have to spend that much time on the phone (while driving). Any tips/tricks to minimize this? Sometimes I think it is just better to pull over and then do what you mentioned in the app to cancel the ride.
Cool video Harry can we also use this feature at the airport like if we know based on what the app tells us like if there are not many other ubers/lyfts at the airport? I would say have both apps turned on and decide which ride is the better ride. If you get a lyft first and then an uber pops up right after because you forgot to shut uber off to just accept both of them to see which is better? Is it ok to cancel as long as you don't call the rider asking them where they are going. I think it's against the community guidelines to try to ask the rider to cancel.
I wish they would let drivers choose certain areas we do or do not want to drive to. For example, I hate driving to the Atlanta airport. I live about an hour north. It is the traffic and having to go through downtown that is the worst. However, a lot of drivers live to take people to the airport and go to the staging area to pick up passengers. My van is an 08 so I cannot enter the staging area. I prefer to avoid Atlanta at all costs. If I could filter out Atlanta but take rides to Buckhead or the perimeter, etc., that would be great!
1. Don't cancel any requests. 2. Don't select distance. 3. Accept every request. Then you become DIAMOND. Instead you work local getting 6-7 request earn $25. In one shot you take 2 long distance earn $70-$80. when you return get another $25 to 30, (on destination filter) may get in-between destination request or to the request destination $25-$30 or $45 back to the local, however you earned $150 within 3-4 hours if you satisfied go home.
Sorry for the lengthy reply and question. Hey Jay.I drive mainly for Uber in my market and I'm part of the Uber Pro Beta in DC. I really like Uber's feature that tells you how long the ride is. Now it doesn't show you the direction of the ride, but it will give you the travel time. My concern is that if I start the ride and cancel it, it counts on a 3 month average that has to fall I believe under 10% to stay in the Uber Pro Program. If nothing else, that feature alone is worth keeping the Pro status. If you hit the decline, then that cancellation percentage is not affected. There are other uncontrolled reasons for drivers to cancel, but if you use your method on a regular basis, I think you run the risk of losing your pro status as the 3 months are coming to an end.. Also another question is that if you use the "other" category as a reason. Won't Uber charge the rider if its taken you more than the allotted time to get there? I typically use the "Don't Charge the Rider" option since it was my decision to cancel the ride for my personal reasons. You should get your friend to test out that theory to see if the rider is charged, which could then generate a complaint from the rider. I would think it might trigger an investigation from Uber to see why you may have multiple refund request which could then shine light of you starting a trip before you get the rider. Don't know if that would sit well with Uber. Please don't get me wrong, I'm not an Uber proponent. I just think your Uber method could cause problems...Yours or anyone's thoughts??
But doesn't Uber Pro enable the driver with better upfront information that wouldn't require them to cancel in the first place? Thus it eliminates (outside of extenuating circumstances) the scenario that this original post is trying to address? Maybe Uber is starting to listen to drivers, and reacting to the incredible turn-over rate for them? (That last sentence might be wishful thinking...) :)
This should all work by the laws of supply and demand...They do this already with surge pricing. All they have to do is let us know everything about the ride so we can accept or decline based on if it's worth it to us. If enough people decline then they should just up the price of the ride to the point someone will take it. This is is supply and demand market pricing. This way no one gets stranded, but if a passenger has an undesirable ride then they should pay more for it or certainly enough that a some driver will take it. No independent contractor/worker should ever be forced to take business that causes them to lose money. I live in the Denver area, and sometimes I get a passenger that's going up in the mountains at a low fare. I'll drive 20 miles or so, and have to drive all the way back as there are no rides out there. An hour or more wasted 40 miles of driving with just the one low fare. This is not right, Uber and Lyft need to correct this.
Hi so I drive for Lyft. And lyft did the same exact thing to me and I lost $105 because of that bonus stuff and then giving me extra long rides to not meet the bonus. And so now I think about all the rides that I will get before I accept them as well.
👍👍 Actually Uber left drivers with no choice but to resort to these tricks ,,, it’s easier to cancel before you get to your rider .. save your self the hassle and argument ,,, Uber and Lyft pay the peanuts for waiting or stucking in traffic ... and if you get a long trip in peak time ... then you are screwed and no one will have mercy on you ... if saving money is the name of the game and you are the under dog , then every thing is fair play ... ask Uncle Sam , he will tel you ...don’t be a looser
Amen to that comment, I'm a Uber driver in the DMV area. And I don't so much screen my passengers in my rides. But I try to do a process of elimination, by basically accepting the ride of course, cuz we know we don't have eyes on the destination. And if I see a ride, that I don't want to take. Which should be all about choices. Because we are independent contractors and not employees. I will cancel the ride immediately. I don't mind long rides sometimes. But I prefer shorter rides. Just like Jay said sometimes you want to get that long ride but it don't help you get to your goal. it gives you a couple of dollars more in the pot. But it doesn't help you to reach your goals because the rides are longer and it takes more time to get the person to that destination. So if I'm striving on my last day of a promotion, like today, Thursday at 4 am. I tend to take shorter rides. But Uber forces our hands in a lot of things, so does Lyft. So my answer to that is, I will screen my rides as much as possible. And if someone calls me that's also an indication of a cancel ride for me. If you call me and you're rude and you're questioning me or you're rushing me I just automatically cancel the ride. Thank you for this platform. Sharon Ash, Uber driver, DMV area. 3/21/19.
ll jjww the per minute fee is what .10-.15 cents a minute they’ll be fine unless you do it miles from the pickup 1000 ft and a minute or two won’t be noticed or cause for concern your total “free money “ would be in the range of .50 cents as long as you don’t get some asshole that takes 10 minutes to come to the car imo you should cancel on them anyway for not being considerate of your time
But Lyft nags and nags and nags even if you just cancel one ride. What is the ultimate penalty? I don't want Lyft or Uber to ding me or kick me off the platform.
@blairgroup l know the are lenient for straight cancellations (b4 U hit start) But lm not so sure about start then cancel... l have gotten a couple emails so l stopped... but Lyft dont play with cancellations so BeCareful
Seems to me that this would only be beneficial if the vast majority of your trips are very close to your current location. For example you only drive two or three minutes to each pick up before finding out where they're going by doing this procedure. It certainly would not work in many other cities where your average time to pick up is 8 to 10 minutes. at that point you've deadheaded that eight or 10 minutes to then cancel on the person which doesn't make any sense at all. the only advantage I can see is if it was truly going in a direction that you really didn't want to go. The market that I work in that's never really an issue at all because I can get all the way across the city in 15 minutes. I also wonder about how this affects tips for the next driver and takes you a ride that you canceled. The passenger is certainly aware of when you cancel on them and they are assigned a new driver. At least if they're paying attention at all because the name and make and model of the vehicle changes.
Those people that are saying it’s terrible to screen rides don’t know anything about it. If one driver decides not to pick up a passenger they are not stranded they are not stuck. there are numerous drivers out there one of them is bound to accept that ride request.
They give the driver “in very small print” time and distance to pick up location, and the passengers rating. They do not provide the trip information a driver really needs to decide if this trip works for them. Frequently I get trips whereby the time and distance to get to the passenger is far more than the time and distance for the trip/fare. It’s a crap shoot. In 4 years driving I have only canceled one ride. This was a case whereby the would be passenger was about half a mile from the pick up point, would be passenger called me, screamed at me in an utterly disrespectful manner. I said to the passenger, “ You will have to stop screaming at me, and just give me the location to pick you up, if you want me to pick you up”. Passenger continued to scream at me. I cancelled the ride with out charge. He then say me on the road. He stood in the middle of the road as if I would then stop and pick him up. Driving a SUV with 4wd I drove about 20 ft off the road, around him, without slowing down at all. There is a difference between having the heart of a servant, and being a doormat. Fortunately for me this has only occurred once in 4 years.
Excessive cancellations AFTER accepting a ride I'm told is the number one thing that gets driver deactivated! Reject rides all you want but once you accept it you're moreless signing a contract to complete the ride unless you have a good reason! I know where independent contractors and all but if you hired somebody to do a job and they continuously did not show up for work or complete the job then their credibility is eventually going to be shot to hell so I imagine uber and lyft is the same why meaning they're just not going to let you use their app anymore! Now I like the ideal in this cuz we really shouldn't be made to take any ride we don't want to do but I just don't know how long the canceling after acceptance can last before you get canned!
thanks dude, this really helps when you're a student with limited time to work and end up having 2 trips in a day because they were super long and right into the heart of downtown, I appreciate it !
@@nathanpole391 ahah that's being a terrible person? if anything that creates better customer service because you have less frustrated drivers which in turns results in better interactions with customers...basic logic...i learned that at school
Summer Vibes So school taught you that basically you matter much more than the customer. That by putting yourself first and hurting customers you will ultimately treat more customers better. Hmmm well, like I said, keep teaching students to be terrible people. You have one already
orange ontop i learned that supply isn’t infinite so if your business is unsustainable then you’ll end up with no services for customers. If i’m losing money then why would i keep Ubering? Charity? I strive, they strive. Simple economics. If i stop driving because im losing money then there are less drivers meaning higher cost and longer wait times. Maybe you should come to class with me...
I would carefully rethink this advice to stay viable as a driver. It is not about ethics but legality; I don't think your explanation about the value of your time utilization would work as a defense. You have not started the trip if the passenger is not in the vehicle. I just ask the passenger where they are heading before starting the ride; most are understanding that we arrive with no idea where they are heading and will work with you. Sometimes I am told with the ping that the trip is at least 45 minutes. Ultimately, data of anticipated duration and direction will given for a more intelligent way of operating.
Your argument holds no water if you were talking about ANY other industry where independent contractors (as drivers are classified as by the TNC companies) are involved. It's not a question of morality, ethics, or even legality. It is one of financial viability. Why would I go out of my way spending thousands a year in maintenance and fuel and insurance that I receive NO compensation for only to return hundreds? It's a good way to go out of business. Most people don't have the foresight to recognize this when they get into rideshare driving. They only realize it when they get that big maintenance bill for their vehicle and realize they don't have enough to pay for it, because they weren't making enough to make ends meet AND put away for those costs to begin with. The business model is TERRIBLE for drivers. Uber knows it. Lyft knows it. They just want to cash in on their respective IPOs and jump ship.
Man this happened to me once... it was during a make 3 consecutive trips and get x amount of dollars. So i get a request not knowing where the destination is at and i pick up the rider in which ofcourse he wanted to go to the airport and during that time thats taking me out of the money zone and its a long trip to get there and its impossible for me to come back bcus there is way too much traffic. Well i found out this poor rider was canceled on three times and was bounced to me. So i was basically punished bcus of these three riders doing this type of stunts.
If you put yourself in the position where you needed 12 rides to make your bonus and you didn't give yourself enough time that's too bad. You shouldn't put a passenger in a position where they have to sit and wait for another driver because you waited till just before you got to their location to see that you didn't like where they were going. Now the rider has to wait again for another Uber that may do the same thing. Also if you think about it the farther the drive for those rides the more money you make and you would probably make up for the bonus you didn't get if you figure out how much more you made on the longer drives. Even if it's not as much as the bonus it would probably be close enough. Besides, Uber keeps track of your cancellation rate and sees that you are canceling just before you get there. Uber may deactivate you.
I don't understand why would any driver do this if the reason we decide to work for lyft and be a driver is to make money regardless of how far or how close I have to drive.
2 THINGS 1: is that the exact same screen the rider sees on lyft when you cancel? You didnt show lyfts rider screen when you cancelled for some reason but only uber. 2: does this strategy work for ubereats?
@@1219ess It worked just fine.I did Uber and started ride right before the destination.Tried it once and I seen it was a good ride into the city.Which,is what I wanted.
@@jdtools6038 Are you slow? I asked how it went, ofcourse you can see where the passenger is going if your actually taking them as well. But if you cancel the rides.... how did it go? My point is, you will be DEACTIVATED for excessive cancellations. Guaranteed! Yes, you can cancel a few, but you will be warned then DEACTIVATED if it continues. But if your starting the trip before the passenger gets in, then actually take the passenger, more power to you. No harm. Unbelievable
I don't understand your point, with Uber I can also arrive close to the pickup point and start the trip to see where I'm going and cancel the trip and move on if its a short ride.... The Only Exception is at the airport, especially if you waited an hour or more, if you cancel you will end up at the back of the queue. Btw....I don't do Lyft.. Yes..cherry picking was an issue..such as short trips..
I remember last year when they told us the destination ahead of time in certain markets they tested this out. I accepted nearly 100% of the rides anyway.. not sure why they stopped it
I mean acceptance rate is ok, but if you cancel some rides will this lead to deactivation?..me I used mystro to filter long ride, it will ignore or let you know this is a long ride and you have an option to accept it. So far this is the best setting option from mystro. Great vid by the way!
What I'm curious about, Jay, is what % of rides you screen in this way, and then what % of rides you cancel. Don't both Uber and Lyft have cancellation percentage limits?
I'm not a fan of ride screening, at all, however, I do acknowledge that, in order to get the requisite number of rides for a Quest, etc., it may, at times, be necessary. Here, in Las Vegas, some drivers go to the Strip to take many short rides, in order to achieve the Quest. If they were to get one of those rides taking them out to the suburbs (Summerlin, Henderson, North Las Vegas), this could surely hurt their chances of meeting the Quest. Ride screening for the purpose of discrimination in any way, I hope we'll all agree, is wrong. Lyft and Uber have cancellation algorithms in place (if you cancel too much, they'll deactivate you, even temporarily). So, doing so periodically, when necessary, MAY be okay, even within their own rules.
As a rider when a driver cancels on me and they drive past me, I get extremely pissed. I remember the first few digits of the license plate and type of vehicle. I also always text driver that I'm traveling with service dog and have a sheet for him to lay on (so his minimal shedding is even more minimized). Wich means I have proof if denied becuse of svc dog. Wich legally you can't do. I have also been charged for driver canceling. Just more agervation and stress emailing company to dispute charges and checking to see if issue has been resolved. The companies should allow drivers to see destination before accepting. I'm sure the wait time (at least in Denver) is less then regular taxied (at least 1hr).
I allowed a passenger with a dog ( not a service dog) since she promised she will keep the dog in her Lap. More dog hair came from the blanket than from the dog. After the ride the back seat was covered with dog hair. I had to switch off the app to clean the car. Then I had to go 3 petrol stations to find either they don’t have vacuume cleaner or not working. Then I had to pay £5 get it vacuumed. Time wasted: 2 hours. Fare: £6. Moral of the story?
Can’t say I agree with this method. Very risky for your acceptance rate. Starting an Uber ride before you arrive!?! No way! That would upset me as a passenger. Then cancel and leave that upset passenger for the next guy!?! Nope. I’ve picked up these passengers and they’re never happy.
This is basically a work-around to a glaring (and purposely) missing feature in the apps to let drivers know where the final destination is BEFORE accepting the ride request. As a result, most drivers make much less for their time spent and ultimately quit. This is one of a litany of reasons drivers quit.
Yesterday, I canceled a 3rd party because the person didnt give me the name of the person needing to be picked up. So rejecting or canceling has its advantages.
Yes, I know about the "bonus"/# of rides problem when you seem to all of a sudden start getting long trips. Uber should credit you an extra trip if it's longer than 30 minutes. 2) I had a friend about a year ago who got into trouble with Uber when he canceled trips for the reasons you give; 3) Big Problem: the ridiculous rating system. I've been as high as 4.97, now for some inexplicable (to me) reason my rating drops to 4.91 and I get 1s, 2s, and 3s and I'm doing nothing different. I recently had a passenger who confirmed what I suspect: passengers being irresponsible by just hitting a rating to clear the screen. I suspected this because I don't get any "feedback" for less than 5s. Drivers are at the mercy of the passengers. Uber should require a reason right away or disregard the rating. If a passenger is really that unhappy, they will do this.
Starting your trip early on Uber is so unethical. It’s drivers like you that Uber keeps changing their policies and we all get screwed. I bet you were one of the drivers mis using the destination rides that got us reduced fairs now. Thanks bud. I hope they deactivate you
This is FALSE. Lyft does not let you know the destination either. When you tap that you've arrived you get a count down screen in which you wait 5 mins (normal fare Lyft ride) or 1:30 seconds for a pool ride. For one, tapping that you've arrived a block or so before you actually have is unfair to the rider because now they're looking for you. You have to wait until that time allotment for the rider to find you ends before you can start the trip and see your destination.
