I got one a couple of weeks ago and I'm pretty happy with it so far. It definitely maintains all the areas dust free and wipes the hard floors well. I have a few questions: 1. Is there any way to remove all of the wheels to clean them? 2. Can I rinse the main brush with water and soap? 3. Can I use warm water in the clean water tank? Up to what temperature can the water be? 4. Can I wash the mop pads in the washing machine? The base station does a good job, but I would like to wash them myself every now and then. 5. Is there any website in Europe that sells your floor cleaning solution for the L10s ultra? I can't find it anywhere that ships to my country. Can I use any other Dreame cleaning solution with L10s Ultra? If so, how do I refill the cartridge?
I press the power button but nothing happens and the robot doesn’t start. I try to put it in the dock, but the lights just blink for a while and the robot comes out. How to make it function?
Mine doe not recognize the detergent... :( I had to press really hard before the docking found the detergent But in the app it keeps telling me there is no detergent. Anyone knows why?
Hey! Please visit our official website and get the after-sales contact information for your region at the bottom of the page, we apologize for any inconvenience caused.
Wanted to know if you figured this out and can you post a video. How do I quickly just vacuum one room (not on a schedule, no mopping) Just a vacuum to pick up a small mess. Mine seems to want to mop and vacuum no matter what I do
Hi there, Thank you for your question. Please email us at aftersales@dreame.tech, our team will answer and help you fix the issues about the products.😊
Having a few issues and haven’t managed to get a response from the company. Wondering if anyone can help out. 1. I connected fine to the mi home app but it won’t connect to dreame app (wondering if the dreame app has more features then mi home) 2. How do I get access to the camera/video settings? 3. Does the voice control with Alexa only work to start and stop the unit? I thought you can ask it to clean specific zones and that it would come equipped with Yiko. I have it synced with Alexa but doesn’t offer many features that way. Thanks!
This doesn't seem normal, you can try to set up a voice prompt in the Dreamehome App, if it still doesn't solve the problem, please visit our official website and get the after-sales contact information for your region at the bottom of the page and get in touch.
Hi there, sorry for the inconvenience caused. Could you please tell us more details via email at aftersales@dreame.tech, our team will help you to fix the issue you are facing. Thank you! 😊
Hi there, sorry for the inconvenience caused. Could you please email us at aftersales@dreame.tech, also cc marketing@dreame.tech, our team will help you to assist the issue you are facing with. Thank you! 😊
Dear user, Thank you for your interest in our product. The package dimensions of DreameBot L10s Ultra is 500(L) x 410(W) x 645mm(H). We may use slightly different packaging based on different countries/regions, please refer to the actual product for exact dimensions. For the dimensions of the robot vacuum and the base station, you can find them at the bottom of the product page on our official website: global.dreametech.com/products/dreamebot-l10s-ultra
This might help cleaning the base station: Remove base plate. Long hold Home button to flood the base. Use e.g. brush to clean the base. Afterwards long hold Home button to drain the water in the base. Search for video "A Secret Hidden Function For Dreame L10s Ultra Owners!"
