How to Set Up Your Hotel Collection Studio Scent Diffuser 

IF YOU ARE STILL HAVING ISSUES WITH THE BLACK REMOTE: Unplug the diffuser, press the MED button for 5 seconds while plugging the diffuser back in. You will see a blinking red light, which shows that the remote is now paired to the diffuser. Wait 10 seconds before pressing any other buttons on the remote, then you can set your preferences. Hotel Collection should really put this in their instructions.

To the ones that have the black remote I know what's wrong don't send it back mine was doing the same thing the remote wouldnt work..take the battery out put it back in ...unplug the device plug it back it hit the power button then set it u should see it working I think it has something to do with the battery try changing it If it doesn't work

I have a green light with red light blinking anytime buttons are pressed. The liquid bottle is full, plugged in, no scent comes out. How do I fix this?

I had a problem with my diffuser (not making a sound and not diffusing). Denise in the Concierge was really helpful and walked me through how to fix it. It was the prongs in the middle of the diffuser weren't making contact. Customer service is good!

All you need to do with the "proprietary" pod is drill a filling port with a plug through the top half of the bottle and walla, back to basics, refill that thing with your favorite oil from a friendlier supplier.

Can you charge the diffuser and use without the plug in cord attached. I don’t like seeing wires

Where can I purchase a replacement diffuser empty bottle and the straw that goes into the bottle ?

Did not get tubing for diffuser oil is spilled in side unit barely can see when it diffusers can’t get timer right just had it for 3 days now hope I can get some answers

I thought it was me not doing it right. By black remote is set up to green the a few seconds later goes back to blue!

My diffuser won’t stop diffusing. It’s constantly running and the remote doesn’t work. How do I get it to stop diffusing constantly and only mist every 15 seconds or so?

How do you set it to come on automatically every day?

i pared my remote. and it is now connected. but after i turn on my diffuser the light is green and mist comes out but a minute later the light turns blue and no mist comes out???

My diffuser has the black remote and is causing so many issues. It says that e11vn will work with it so I ordered that and the dark side star wars..of course I cleaned it and the Eleven is makes a bubbling noise thats strange when trying to diffuse. Why is this company changing do many things all scents should be compatible with all machines even up to the hvac ones. Their email box is always full. I've spent so much money with them in a year that has been so unpredictable financially for most. Still no help. What's really going on?!?

I had a power outage so I had to reconnect my remote to the diffuser, So frustrating to look for the Manuel online on how to connect my remote to the diffuser. You guys need to update that asap!!!! No I do not have the remove with the colored buttons. So annoying!!! And this video shows everything but the most annoying part which is connecting the remote. 🙄

I returned my first HC Studio diffuser because it quit working after one week. The replacement quit working after one week also. What is going on? Very annoying after spending so much money on these HC products. The oil diffusers I received have the tube in the bottles, not the diffuser itself. Plus, I have a small black remote, not the one depicted here.

Just purchased this and my oil spills out, any suggestions?

I just ordered this and I am missing the plastic tube.

Really enjoyging my Hotel Collection Studio Scent Diffuser. Just for giggles, I'd like to hear in the comments which scents have each of you tried so far. I'll go first, I've only had my diffuser since December 2023 and I've only tried CABANA and love it. My next scheduled scent is MY WAY. Hope MY WAY is just a delightful.

It did not come with an empty plastic bottle attached. How do I return this??

I have black remote with tower diffuser. Remote works to turn on and off but keeps going back to blue light after green light comes on. How do I get it to stay green to diffuse? Motor not running. Was I supposed to take foil off top of bottle before screwing in?

Very disappointment with my recent purchase. Upon receiving the product last week, I found: - The essential oil bottle being half full and having a broken seal - The gift card was missing - The lack of response from customer service Despite attempting to contact customer service via phone and email, I have yet to receive a response.

Mine was gifted to me and no steam is coming out ,, I’m so bummed ,, please help

If I set the timer for 2H (two hours) will it automatically stop after two hours and then repeat the next day or do I need to turn it off / turn it on the next day?

I have the black remote and the regular sized diffuser. Black remote has battery power but does not control the devise in any way and does not come any instructions on how to pair the remote. Disappointing.

My diffuser is stuck in a locked position and won’t twist counterclockwise to open so I can add a new scent. How can it be opened again?

Can I use the Hotel Collection scent bottles in the Aroma 360 unit?

Not good at all, hard to smell unless you sit next to it.

I plan on getting the Studio Diffuser… with the 500ml scent bottle. Is there already an empty 50ml bottle to fill up that comes with/in the diffuser ?

Is there a battery supplied with the remote? Remote doesn’t seem to be working. Type of battery?

i am looking for a frasier fir scent by Thymes. Can you point me in the right direction?

My tubing is bent ; I donot see a mist coming from the top of the unit.

So I bought one. It has a black remote. The diffuser works. I see some oil being blown out BUT no matter what setting (Low medium high) You cannot smell it….. at all! I spent 158$ My 20dollar Walmart diffuser works better. Help??

how do you program the remote for studio diffuser to come on at same time everyday?

Buyer Beware! Pros -The three scents that we tried were all great, but that’s where the positives stop. Cons - The products are priced as a luxury product, but the diffuser and scenting do not cover the square footage advertised, even on the highest settings. - If you opt into any of the subscriptions, you are going to get hit with extreme service & handling, and shipping fees, which aren’t previously disclosed. - You have no option within your profile to cancel your subscription on your own nor can you remove your credit card information. -To cancel, you must rely on emails, phone calls, or customer service tickets. Over the last several weeks I’ve emailed 4 times, submitted 3 customer service requests, and sat on hold multiple times for 30+ minutes with the company’s “Loyalty Department”, and my subscription still has not been canceled. - I am going to have to contact my credit card company and tell them to refuse all payments to this company to keep them from charging me again. Good luck if you choose to do business with this company and ever choose to stop…I hope you have a better experience.

How to set it up where it goes off by itself ?

Will my led lights not come on if I don't have a scent bottle?

Can you use this without the remote?

How do I open the remote?

Why does the motor go out so easily

My one doesn't work

Do you unplug it? Or leave it in all night to the next day

IS IT SUPPOSED TO MAKE THIS BUBBLING NOISE ALL THE TIME?

What is the bubbling noise I hear when it starts to diffuse ?

Mine is not working at all. The remote is connected to it and the lights are on but nothing is happening.

Do you have a wireless version yet?

I lost my remote how do I get another one?

Not sure how this company is still operating. I never leave bad reviews but it's shocking and some legal proceedings need to be brought forward. I've had issues right from the start, the website interface before I even paid, right through to the subscription, after care, customer service and ultimately ended up with a faulty machine

This is annoying. Sending it back. This shouldn’t be this hard

Do you unplug at night before you go to bed?