@@robwatson1101 chill, not everyone understands new technology immediately. I know it’s simple but it’s like saying ffs a tutorial on how to write an email? Back in the early 2000’s
I updated my firmware and I have to say the pin entry setup is worse than the previous version. I am not certain what number I am selecting and have had to do over a number of times. The previous version left no room for doubt on what number you are selecting. Looking forward to another upgrade with a better pin function.
Hello I just have a question regarding the setup process. I always here everyone say it’s important to keep your cold wallet storage offline and never connected online, BUT in the video it says we have to download the live app and then your also connecting your ledger to laptop in the setup process also. So I’m confused isn’t this exposing your ledger and not keeping it offline? I just got my nano s plus but before I set it up I want to make sure I’m doing the most secure way possible. Thanks
Hey, to better clarify, what is meant is to never store your 24 words recovery phrase online (like on PC/Phone/word doc/screenshot etc..) The purpose of the cold wallet is that it generated your recovery phrase on spot on the Ledger device, in which only you are the one seeing them and saving them on a physical copy. Even if you are connected to WiFi, your 24 words generated from Ledger are safe: www.ledger.com/academy/security/our-custom-operating-system-bolos Unlike other hot wallets in which your 12 word recovery phrase is pre generated online, with Ledger, your 24 words are never online unless you deliberately put them online on any software. - Please keep your 24 words out of any online activity - Never share them with anyone but yourself - Ledger will never ask you for your recovery phrase - Keep it in a safe place and away from any possible damage. - You can learn more about it here: www.ledger.com/academy/crypto/what-is-a-recovery-phrase Let us know if this helps and we remain available should you have any other questions!
Ok thanks so much for that info, makes a lot more sense now. Another question- so I’ve seen a lot of talk on twitter about the condition of your package upon delivery and how the unboxing of device should look like and ppl say you should have some type of seating sticker you have to remove from box? Mine never had any stickers, just plastic wrap around box, I tried reaching out to ledger on twitter a few times but no answer back. My concern is bc my shipping envelope had a decent size rip in it upon arrival so want to make sure it’s not compromised. Also heard that customs may be opening these packages ? Is that true? Thanks again and would be very very helpful to post a complete unboxing video from before opening the shipping package/envelope. So everyone knows if there’s tamper stickers etc and how the plastic wrap should look…
Hey, Your concern is totally understandable. Don't worry, a Ledger device is checked for its authenticity every time it accesses the 'Manager' in the Ledger Live app or when it goes through the 'Genuine Check' during the onboarding process. As long as you have set your own PIN, and generated your recovery phrase yourself, it is safe. Check out this article for more info - support.ledger.com/hc/en-us/articles/4404389367057-Is-my-Ledger-device-genuine-?support=true Also, here is a video of Nano X unboxing - ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-17FZGlEU1aE.html
hey Ledger Team, could you do the steps for adding a new Device on LEDGER live? or transferring accounts from old Nano S? do you need to uninstall the Ledger live Desktop?
Hey there, I just got my brand new Ledger Nano S Plus today. I downloaded the Ledger Live app, connected the Ledger to my laptop but it is not powering up 0:50 . Is there something I can do? I also already sent an e-mail earlier today and I am waiting for reply. Thank you in advance.
Hi. I have the Nano and it looks like it doesn't come with a battery and the only way it can turn on is when it's attached to a charger. Because of this how do I attach it to my Ledger Live account on my Android phone? It doesn't have Bluetooth and when I plug it in while the ledger app is open the usb doesn't come on because I can't connect the charger and usb at the same time.
I have a LedgerNano S. I currently have 3 Crypto Applications on it. The last Application I did not use because I sold the crypto. I now have a new crypto that I want to add to my Nano. Question is.... is there enough capacity on the Nano S to add a fourth applicaion without anything happening the previous applicaions i already have on there. I am real novice at this so I would really appraciate some help on this!! Thank you!!
I got mine a couple weeks ago. I spent three days watching and reading every Ledger videos/articles to transfer coinbase to ledger. Spent four hours on the phone trying to figure out why the addresses ledger provides won’t work on ledger. They checked everything and both coinbase people said it was a ledger issue. Of course ledger has no phone service and emailing to fix an issue like this is a joke and beyond frustrating and of course ledger is telling me it’s a coinbase issue. FFS I hate ledger. Also I think it’s lame that customers are asking directed questions at ledger here on their YT channel and they can’t even bother answering. I DO NOT RECOMMEND THIS PRODUCT.
Indeed, not a good experience at all. We'd like to help you out with this. Which crypto assets are you trying to send from coinbase to Ledger? Also if you've contacted us already, provide us with your case number so that we can look into this.
@@Ledger 373542. I also am not certain I’m getting the right addresses as I’m a newbie and I barely understand crypto. I have shib, eth2 and eth and tiny bits of others I can’t think of. I tried to get the addresses in live and enter in coinbase. Magically after the third day the shib moved, I think. Like I said four hours with coinbase and they checked things said it’s ledger. The lazy guy answering my emails just said well obv it’s coinbase. I work 12 hour days and have little time for this but I had last Friday off and devotes the entire long weekend to setting up ledger. You can imagine the frustration. I can’t even return it now bc some is on ledger. My eth 2 is ataked but that shouldn’t stop me? If it did I’m certain that one of your vids would’ve mentioned it. All the vids want to show how to move bitcoin. Why not show other coins and the special needs? I’m sick of having to comm with you guys in email. Get a phone for Pete’s sake!!!!
@@Ledger 373542 I just emailed again - you will see a sample of the exact type of message I get with everything. I'm so annoyed - your product seems like utter crap right now and I can't even return it bc somehow it took SHIB but NOTHING ELSE.
Apologies, that's not the experience we want you to have with our products. We have notified the agent who is handling your case. Look out for a reply shortly. 🙏🏻
I lost all my BTT.. It said it was part of TRX. So I set up a Tron account on my new ledger nano s. I double checked the receive address. Sent it from the exchange to the correct address and it has been 3 days and still not appeared in the Tron account. I think it's safe to say it's gone. Be careful guys.
I own a Nano S and recently bought a Nano S plus can I use the same recovery password with my Nano S plus or do I have to have 2 different recovery passwords ?
Hey there - if you use the same recovery phrase with your Nano S Plus, it will essentially create a "copy" of your Nano S wallet. If you want to hold different assets on your wallets, then you should use 2 different recovery phrases, but if you want your Nano S Plus to replace or be a backup for your Nano S, then you can use the same phrase!
Hello, its pretty simple, to install apps on the Ledger device, you have to connect your device to Ledger Live, head to "My Ledger" tab, and choose the apps you want (for example, BTC or ETH..) Then you would need to add accounts for the apps installed to be able to generate your receive address! Here you can find more info on how to install apps: support.ledger.com/hc/en-us/articles/4404382258961-Install-uninstall-and-update-apps?docs=true Add accounts: support.ledger.com/hc/en-us/articles/4404389482641-Add-your-accounts?docs=true We hope this better clarifies, and we remain available if you have any further questions!
Hey, the plastic condition is subject to the shipping services and could be damaged during the process. It's not a testament of if the device is genuine. You can learn more here: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-zSTdgUb25ZQ.html
Just purchase my ledger nano S plus and I’m using my iPad Pro just finished with the phrases. Curious do you need laptop to complete the actual set up? Not sure if you need to use the website browser or the app to finish?
Hey, You do not need a laptop to complete the setup. In fact, you can set up your Ledger Nano S plus even by connecting to a wall charger to power the device. You can do it with an Android phone too via a cable. However, it is good to use it with a phone/PC as the Ledger Live app verifies the Ledger device for its authenticity when you set it up and/or connect to the Manager section. Here is a complete guide to set up Ledger Nano S plus - support.ledger.com/hc/en-us/articles/4416927988625-Set-up-your-Ledger-Nano-S-Plus-?docs=true Also, Ledger Live allows you to interact with your Ledger device like installing the apps, updating them, send & receive cryptos, etc. - support.ledger.com/hc/en-us/articles/4404382337297-Ledger-Live-interface-overview?docs=true You need not connect to any website to finish the setup. Please do not enter your 24-word recovery phrase into any app (not even the Ledger Live app) and don't share it with anyone (not even Ledger). Note that Ledger Live is developed for Desktop and Mobile. While it may still be compatible with some iPad models or tablets, we do not provide support for this device at the moment. You can check the system requirements here - support.ledger.com/hc/en-us/articles/4403310017041-Ledger-Live-system-requirements-?docs=true.
I'm stuck. Downloaded everything and completed everything, went well. I am trying to sign into money pay but I only have a paper driving licence(UK) and my passport is out of date by 4 years(UK), I don't rent property but own my house outright - can I use my house rates from my local council as proof of who I am.....I'm really desperate as I need to buy now. Many thanks.
Hey, we are here to help. To clarify, KYC requirements have nothing to do with Ledger itself, we advise you in this case to contact Moonpay's support as they handle their app on our interface. Same as all the integrated partners. Feel free to check the other options available in the "discover tab" section, as there are various options to purchasing crypto directly through Ledger Live. You are also always free to purchase from the exchange of your choice and then send your funds to your Ledger protected accounts, saying this in case you already used an exchange previously before owning a Ledger. We hope this better assists, and we remain available if you have any other questions! 🙏
I have 2 nano s plus devices. I followed the multiple user set up video. BUT... in Ledger Live it shows the TOTAL portfolio dollar amount of both devices. Yes, I did label each account/app so I know which is on which device, BUT, HOW can I see the total dollar amount of each device... separately?
Hey, Very good point!! Unfortunately, there is no way to separate the total assets of each device. We'll communicate this feedback to the dedicated team for future improvements. Thanks a lot🙂
so I cannot have an account on my phone app till I have an account on the desktop app?!!! however, could you please send me a link about how to make it with a desktop app thnxxx
Hi, you can add your account on your Ledger Live mobile app directly without having it in your desktop. And you can also import it from your desktop to your mobile app if you've added it to your Ledger Live desktop. You can find instructions here 👇🏻 support.ledger.com/hc/en-us/articles/4404389482641-Add-your-accounts
I have a question. I wrote down my 24-word seed phrase en during the confirmation of those 24 words I think i accepted a wrong word on the wrong #. At the end my ledger checked it and approved it. Which phrase is now the good one? the first set of words given by my ledger or the words i had to confirm in the right order?
Hi, you can verify the valid recovery phrase by using the recovery check feature on your Ledger device. Follow the steps mentioned in our article here 👇🏻 support.ledger.com/hc/en-us/articles/360007223753-Recovery-Check?docs=true
I received my nano s plus just yesterday. I was trying to set it up a while ago, but it won't power on. I saw on another video that many people also have the same problem. Any solutions, please? Thanks a lot.
@@ovidiucraciun5065I pushed the cable all the way into the Nano until you heard a click. I was afraid to do it bc I thought I was going to damage the port, but that's how it works.
Hey, could you please open a ticket by pressing on the help button on the bottom right side of the page here: support.ledger.com/hc/en-us Support team will gladly replace your device! 🙏
I use a device with the same model.If my desktop OS crashes Or the Ledger Live app crashes How to introduce my previous accounts to the general ledger device.Because I think the account is installed on the desktop(Helpppp(When I connect my Ledjer device to my work desktop Accounts configured on the home desktop system They are not visible on the workplace desktop system)And of course, I remind you that I have not yet deposited bitcoins into these accounts And my account balance is zero please guide me The answer to this question is very important to me❤❤❤🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏
Hi there, We’ll be happy to provide some information on this. All Ledger devices supports XRP crypto assets and you can surely transfer your XRP from different exchanges to Ledger. You simply need to install the XRP app on your Ledger device and create a new XRP account in Ledger Live. After that you can send your XRP from your exchanges to your Ledger XRP account. More info here 👇🏻 support.ledger.com/hc/en-us/articles/115005177349-XRP-XRP-?docs=true
@@Ledger Doesn't the Ledger Nano s already have the software preinstalled (for the coins they list)...both the Ledger Live and the Ledger Nano s device? (I went to Ledger Live...and they listed a large number of coins that they said that their device supports...so doesn't that take care of it? Or are you saying - even if the coin is listed - you still have to install software and "create a new" (coin) account, both, for EACH COIN? That seems crazy. I hope I misunderstood you.
Hey, you only require your 24 words recovery phrase to recover your funds on a new Ledger device. The PIN is only for the device it self, and has nothing to do with your funds! We hope this better clarifies and remain available if needed support.ledger.com/hc/articles/4404382560913-Restore-from-recovery-phrase?support=true
Hi, Ledger. So when powering on for the first time you're presented with a seed phrase. Is it possible to randomise the seed phrase and not just use the default one given to you.
I wrote my pin # down when I set it up. I get the message invalid pin now. I have one chance left to get it right... what do I do now? my pin doesn't work
If you still have your 24 words with you (which you definitely should) - you can follow this guide to recover: support.ledger.com/hc/en-us/articles/4404382560913-Restore-your-Ledger-accounts-with-your-recovery-phrase?support=true
Hey there - the only real difference between the Nano S Plus and the Nano X is that the Nano X has a Bluetooth connection and an internal battery, while the Nano S Plus does not!
Hey, Yes totally 🙂!! All you need is a suitable cable (that allows both power supply and data transfer) and the Ledger Live app installed on your Ledger device. The detailed instructions on how to set up are here - support.ledger.com/hc/en-us/articles/4416927988625-Set-up-your-Ledger-Nano-S-Plus-?docs=true You can buy a suitable cable here - shop.ledger.com/products/ledger-otg-kit
Bought the Nano Plus last year. Tiny buttons and too many button-clicks. Frustrating trying to build complex, secure PWs navigating through all the different character fields with click-click-clicks. Returned. Reconsidering NX today. Thanks to this video's frequent mentions of click-click-clicks I know this isn't the HW for me. We need far more competition in the HW space.
Hi. I just ordered my nano plus (directly from ledger). Setup was a brief and easy process. I have 2 questions: 1) the device is supposed to be able to store up to 100 apps. I have only installed 10 now and half of the 1.XX MB memory is already gone. How could you possibly get 100 on there? I know you can uninstall and install different apps, but that's why I didn't get the regular nano (so I don't have to) 2) I have some crypto on gemini, some on trustwallet and some on gemini. Obviously I bought the ledger to move the crypto to the device. I see you have instructions on your web site on how to transfer crypto from coinbase to the ledger. I'm assuming the process is the same for all 3 that I mentioned? Just want to know how everything works so i don't mess anything up. Thanks
Hi - you can surely install upto 100 apps, but this depends on the apps you're trying to install. There are two different types of apps: 1. Stand-alone apps: These tend to be larger in size. Examples are Bitcoin and Ethereum. 2. Dependent apps: These are based on a stand-alone app and are therefore smaller in size. You can install many of them at the same time, stacking them. Below are the different app combinations that can be installed on your Ledger device. Installing only Bitcoin-dependent apps*: Bitcoin, Bitcoin Cash, Bitcoin Gold, Litecoin, Dogecoin, Dash, Horizen, Komodo, Stratis, Peercoin, PIVX, Viacoin, Vertcoin, Stealth, Digibyte, Qtum, Bitcoin Private, Zcoin, GameCredits, Zclassic. Installing only stand-alone apps*: Bitcoin, Ethereum, XRP, Cardano, NEO. Stand-alone and dependent apps*: Bitcoin, Ethereum, XRP, BCH, Litecoin, Binance Coin, Dash, ETC, ZEC Regarding the process of transferring your funds from an exchange is pretty much the same as Coinbase. Just make sure to generate the receiving address in Ledger Live and select the correct network when sending your tokens. Also, we'd suggest sending a small test amount first. We hope this helps.
Hi, you can readjust the video from the time where you got stuck and replay it again. We also have this article that will guide you during the set up of your Ledger device. 👇🏻 support.ledger.com/hc/en-us/articles/4416927988625-Set-up-your-Ledger-Nano-S-Plus-
Hi Ledger can be confusing even for experiences users, but we'll do our best to explain how it works. You just need to switch on the device > set up your PIN > Write down the 24 words given by the Ledger device and store it safely and never share it with anyone else. Then connect your Ledger device to Ledger Live app (www.ledger.com/ledger-live) > complete genuine check > Install Crypto apps > Add crypto accounts. We got an article that explain each step in details so you can set it up safely. We hope this helps. support.ledger.com/hc/en-us/articles/4416927988625-Set-up-your-Ledger-Nano-S-Plus-?docs=true
Got my ledger on black Friday/Cyber Monday. I want my $20 bitcoin. 😑 30 day wait period for real?!! Well whatever. I'm moving my crypto offline. So hope the ledger s plus does the job. 👍
He swallows his words so cant understand what hes saying after the very beginning stage of installing app. The actual transfer of coin isnt covered so where to for that
I own a Nano S and recently bought a Nano S plus can I use the same recovery password with my Nano S plus or do I have to have 2 different recovery passwords ?
