How to Tell Your Client Bad News 

He’s absolutely right. The goal should never be to change or “improve” their emotions, because that’s not gonna happen (in fact that’s just going to make them feel worse) the goal should always be to validate their emotions. And to be clear validating someone’s feelings is not the same as agreeing with everything they say or doing everything they want you to, it’s just simply acknowledging that their feelings are valid and matter. And, personally, I think that when it comes to any interaction or relationship with another person, validation is key.

If you adjust them to the CORRECT emotion you can get what you want, THAT is the point in manipulating people not to help them but to help you.

@@user-kw2rl8df2s Right, that's manipulation, that's NOT AT ALL the same thing as working out a middle ground solution. And honestly, manipulating others to do what you want them to do will never end well, it will only ruin relationships and cause people to never trust you or want to work with you again. Which should never be the goal when you are trying to work with others.

He's so much more valuable in this format. This man has accumulated an enormous amount of wisdom and disperses it better than anyone I've encountered.

Good advice about those semi retired. Makes them feel wanted and needed too. Some people take retirement hard

@@BCGMrTwinkles And a win/win because the customer gets a more experienced worker for the price of a novice.

Thanks for your honesty about having people that may dislike you in your past. I had my first experience with that, and it still seems to haunt me. It’s nice to know others experience this.

@@brandonyoung-kemkes1128 It's good that you care that much about your customers, that you are considerate and don't want to let them down. I would want to hire someone like that. "It is possible to commit no mistakes, and still lose. That is not a weakness - that is life" - Jean-Luc Picard.

My mom was a single employee/self employed person for a long time. She always complained about not being able to find good workers. That said, I like your insight!

Same, and in all seriousness I think it is useful, even if I never do contract work there's a solid chance I will have contract work done for me. Understanding the other side is very useful IMO

...the rig has totally failed... 😂

Exactly. In fact, the second Q&A ties in with the first nicely, though Adam didn't mention: if you have to drop a job, when feasible do your best to research and offer alternative providers to take over. It will depend on the reasons for dropping it of course, but in many cases you can at least give the client a path forward with someone else that you can vouch for and they can trust, so that their particular need is fulfilled.

Lol I'd love to see that image

Fast and cheap, but not good. Cheap and good, but not fast. Good and fast, but not cheap.

2 if you're lucky that is

Good and good. Nowhere in the contract did it specify that every choice could be chosen only once 😉

Adam is speaking of a transaction that occurred in the past and I believe is relaying it accurately of what could occur at that time. However, recently, a relative of mine tried to put a hold on a cheque that had already cleared and the bank refused to do anything to what they identified as a completed transaction. I believe today that US banks refuse to take such actions out of fear of becoming embroiled in legal consequences against them as you commented. The only exception I am aware of is a payroll company who do have some rights to “claw back” previous deposits made in error or that are later determined to be invalid.

As much as I'd like to agree, I think there are also plenty of times where it'd be unreasonable to expect someone to offer solutions to a problem, which is arguably the responsibility of their manager or boss.

@@AuntJemimaGames You are right, it will depend on the problem. Some problems are squarely in the domain of the supervisor/boss/manager/whatever. Those roles exist _specifically because of_ the kinds of problems that can come up and which they are supposed to solve. In some cases the problems involve the rain of shit that the manager should be protecting the employee from. In other cases, the manager is there to provide the insights of experience, which the employee may not yet have the knowledge to be aware of. But of course in other cases, the employee can and should be able to explore the various options and provide solutions. This is especially true where the problem is of their own making (as in the Dickens example) or is at least their direct responsibility (as in the Hyneman commercial example). Of course, in the freelance scenarios (which I think is what Adam is largely addressing in these videos), there is often just one person, acting as employee, manager, HR, accounts receivable, legal advisor, etc. and so it becomes quite clear whose responsibility it is to offer solutions. :)

Double whammy with "adjusting someone's emotions is never a successful stratagem for life"

Not if they want to live to tell about it. ;)

*opens popcorn stand* We’re listening 😂

I would have appreciated hearing all that.... because you hear what you normally don't hear, the truth and you hear them trying to figure out how to be gentle when they tell you the truth

Adam has mentioned something about this before. He’s stopped himself from saying “in a previous video I mentioned this”, because he treats these stories like it’s someone’s first time listening. Because that’s usually the case. More long term subscribers might hear these stories two or three times.

It’s a lot more complex than google will tell you. Also the story is from a fairly long time ago. Technically under the right circumstances a stop order can happen within 14 days.

Bill them then!

There's a word for people without empathy. They're called sociopaths. Or cowards.

It sounds like you never really understood what empathy is. Also, the US is not the world.