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How to update the firmware on your Sony Blu-ray Disc™Player that does not have internet 

Sony Connect (Sony Electronics Support US)
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This video will walk you through the steps of updating the firmware on your Sony Blu-ray disc™player that does not have access to the internet. The latest firmware version ensures that you have the most current features and functionality.

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2 окт 2024

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Комментарии : 85   
@VladSicoe
@VladSicoe 11 лет назад
I tried doing that on my S350 player, but it says NO DISC and a message with the EXT Memory not being recognized appears. What should I do? This is the first time this has happened. And I didn't get an EXT memory with the player. :(
@warrior2182
@warrior2182 6 месяцев назад
Not sure anyone even checks this site anymore. Have a Sony BDP-BX2 (got it used today). I’m in the U.S. I find that it plays regular DVDs and older Blu-rays, but not newer Blu-rays. Any assistance you could offer would be appreciated.
@shortvd6300
@shortvd6300 11 месяцев назад
I have a 2 Questions. The First I got Sony UBP-X800 4K Blu-ray Player. It’s Not Scanning Bluetooth Devices Nothing, when I Trying To pairing the device doesn’t shows any of the the device for Bluetooth connect. The Second one. Can’t Connect to the Internet over the iPhone hotspot. When I turn on the wifi that Showed list only Home network wifi. But doesn’t show up mobile phone hotspot network. Why it’s happen like this.
@dab9122
@dab9122 4 года назад
Who has a CD drive these days? NO ONE.............
@SonySupportUSA
@SonySupportUSA 4 года назад
Hello DaB, we apologize for the inconvenience. On this site, we can assist customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. - Romeo
@speckledjim5150
@speckledjim5150 9 лет назад
Can't we just create an ISO image, copy that to a USB stick and update that way? You know, like virtually every other manufacturer allows?
@SonySupportUSA
@SonySupportUSA 9 лет назад
Paul Azadian Please check the link below for further assistance on how to update the firmware of your Sony device. esupport.sony.com/US/p/swu-download.pl?mdl=BDPS3200&upd_id=10190&os_group_id=23#top Thanks. >Joffrey
@roospike
@roospike 8 месяцев назад
Well no disc drive I guess we change brands from the Sony to something else.
@donandsarahmcconnochie5840
@donandsarahmcconnochie5840 9 лет назад
Todd told me the extracted files should be ISO - mine are BIN - What do I need to do to get the executable files?
@annemarietimmermans9104
@annemarietimmermans9104 7 лет назад
Hello, my bdp-s350 keeps displaying the error "EXT jack not reconized, to unplug it and restart the player." I don't have anything in the EXT jack and have tried to unplug it as well as reset my device. How can I fix this?
@SonySupportUSA
@SonySupportUSA 7 лет назад
Hello Anne Marie Timmermans, we are sorry to hear what happened. We can try disconnecting all cables or cord hook up to the player to isolate the issue. Make sure that the unit is unplugged from the power outlet and leave the unit unplugged for about a minute or two. If the issue persists, service may be required. You can visit our EService website to further assist you. esupport.sony.com/US/p/service.pl. Best regards, -Erin
@ChairSerenateMergana
@ChairSerenateMergana 11 лет назад
Is it really necessary to choose ' burn a disc with cd/dvd-player' cause I chose the Live File System but when I put it in my blu ray-player, he says 'invalid' What should I do now?
@SumDumGy
@SumDumGy 9 лет назад
$16 dollars is a "nominal fee" for an update disc? They used to be free of charge. Stinks when one owns two players. Like others, when I download the firmware update to a flash drive, I get it on a zip file. When I extract, I do not get an executable file. I get a BIN file and an ID file, neither of which are "playable" when I plug in the drive to my players.
@SonySupportUSA
@SonySupportUSA 9 лет назад
Tim Walden May we have the complete model number of your Sony player? Thanks. >Joffrey
@SumDumGy
@SumDumGy 9 лет назад
Certainly. I have two players: a BDP-S370 and a BDP-S380.
@SonySupportUSA
@SonySupportUSA 9 лет назад
Tim Walden Please check the link for further assistance. us.en.kb.sony.com/app/answers/detail/a_id/41705/p/47329,47564,47606/c/65,66/kw/update Thanks, >Joffrey
@SumDumGy
@SumDumGy 9 лет назад
***** I went there before I came here. And support chat as well. Sony has a nice leash on their customers: pay $32 for two update CDs or pay to get an Internet provider at home, just to keep two players functional that I already paid for as functional products.
@hughrussell4824
@hughrussell4824 6 лет назад
Closer to $20 with shipping.
@ciprianioan1988
@ciprianioan1988 3 года назад
any possibility to update via pc with usb cable ?!
@muthulakshmigeo2011
@muthulakshmigeo2011 6 месяцев назад
Can we use a USB for firmware updates?
@kornshadow097
@kornshadow097 5 лет назад
my bdp-s5100 freezes when i select update on the network option... if i use the usb it shows it on all categories except setup.. for playing media etc it shows though.. useless
@davidsimon6998
@davidsimon6998 9 лет назад
I have a Sony BDP-S5100. When I attempt to watch a video on Amazon the blu-ray will not allow to watch unless I get an update to "view exciting content". However, it will not update. I have followed the directions from this link us.en.kb.sony.com/app/answers/detail/a_id/32902/p/46871,74232,74602/c/65,66/kw/cannot%20connect%20to%20wireless and it won't work. I have shut off my network to try and reset it. I have done a factory reset on my blu-ray and even went so far as to do a chat online with a customer service rep only to be told to reset, go back to the link I pasted above, then get back in line to speak to do another chat online with another CSR. I tried using the browser on the blu-ray and it cannot open the file needing the udpate. I attempted to use the Ethernet cable and hooking it up to my PC for the update and that didn't work. What has to happen to get it updated so i may watch Amazon again without hooking up my laptop to my TV?
@SonySupportUSA
@SonySupportUSA 9 лет назад
David Simon Please try to connect directly the player to the router using the ethernet cable. Thanks. >Joffrey
@hadleymanmusic
@hadleymanmusic 7 лет назад
We need our youtube backIm missing classes and pitifully gonna fail!
@muhammadm.zamansohel6928
@muhammadm.zamansohel6928 7 лет назад
Dear Good day! My Sony Blu-ray Model BDP-S480 My PC containing Windows 7 64 bit Downloaded software from "esupport.sony.com" But it's not an ISO format. The downloaded format .BIN and .ID So what I have to do now. Burn or something different.
@SonySupportUSA
@SonySupportUSA 7 лет назад
Hi Muhammad M.Zaman Sohel, may we have your current location to best assist you? For the meantime, the Drivers & software tab from the esupport website will help you obtain the update for your player via Network update or Disc Upgrade method. You can check this link for more details: esupport.sony.com/US/p/swu-download.pl?mdl=BDPS480&upd_id=10175&os_group_id=6. Regards, -Erin
@timeriderx
@timeriderx 7 лет назад
Well I'll try one more time to create a ISO file to burn a cd. Why can't we get an ISO file from Sony Like you are showing on this video? Why so complicated? I may never buy another Sony blu ray after this fiasco. This s360 will just be a DVDplayer at least it's HDMI. thaks for nothing!
@IggyIIl
@IggyIIl 7 лет назад
Just updated my BDP-S1 bluray player today. It's the first generation one. retail $999...any luck ?
@KPM642
@KPM642 9 лет назад
"an error occurred" while copying my files to disc. the PC won't let me do it. I have Windows 7, and .bin and .id files. How do I get these files onto the CD?
@SonySupportUSA
@SonySupportUSA 9 лет назад
KPM642 Hi KPM642, what is the model number of your player? Thanks -Sean
@stormysuiter7297
@stormysuiter7297 4 года назад
i have internet an also wifi connections
@zulfiqaralibhatti6908
@zulfiqaralibhatti6908 7 лет назад
i have sony dvd home theater dav-dz270 ,,, i am facing problem with dec mode function which is not working.and help me to update firmware of dav dz270
@SonySupportUSA
@SonySupportUSA 7 лет назад
Hello zulfiqar bhatti, the model you have provided appears to be a non-US model. To best assist you, we recommend contacting the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns. Best regards, -Erin
@mprunty5782
@mprunty5782 7 лет назад
There is no update software for my RDR GX350 on esupport@sony.com .. Is it possible to update the firmware or is it just too old 😕
@SonySupportUSA
@SonySupportUSA 7 лет назад
Hi M Prunty, Unfortunately, we cannot update the firmware of your DVD Recorder RDRGX350 anymore: esupport.sony.com/CA/p/model-home.pl?mdl=RDRGX350&template_id=1&region_id=3&tab=howto#/howtoTab. -Vincent
@MISAEL602
@MISAEL602 11 лет назад
I tried playing a Blu ray movie today and the audio was all low couldn't hear anything good i inserted a DVD and it play perfect audio tried using RU-vid and perfect audio again. Any ideas why it won't play Blu ray audio? Please help
@muhammadm.zamansohel6928
@muhammadm.zamansohel6928 7 лет назад
Dear Mr. Vincent Good day! I'm from Bangladesh (Pabna). Update my Blu-ray via Disc Upgrade method. Now it can play all kinds of DVD except 3D Disc. Every 3D Disc showing massage "Unknown- Can't operate this Disc."
@SonySupportUSA
@SonySupportUSA 7 лет назад
Hi Muhammad M.Zaman Sohel, Updating the firmware of the player won't cause a disc playback issue. It might be an internal component that needs to be repaired. We suggest having it checked by an authorized personnel. Please contact the Sony offices/Sony representative offices in your region at www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. -Jerome
@muhammadm.zamansohel6928
@muhammadm.zamansohel6928 7 лет назад
Dear Mr. Jerome Good Day. Thank you for your information. I think I need to buy a new one. Another question could you please advice me which home theater system (7.1 or 5.1) can easily play .flac format (24 bit 196Khz).
@Tsadi9Mem9Khet9
@Tsadi9Mem9Khet9 6 лет назад
This is maddening. I have exactly that Blu-ray player (region B) and exactly that Sony CD-R disc, but apparently the Windows Disc Image Burner has been removed from Windows 10, and the software that's preinstalled doesn't create ISO disc images on CDs.
@SonySupportUSA
@SonySupportUSA 6 лет назад
Hi, Kissai Sith Jen'ari, You may use any Windows 10 compatible CD burning software instead of Windows Disc Image Burner. You may visit this link for more information: esupport.sony.com/US/p/swu-download.pl?mdl=BDPS300&upd_id=7473&os_group_id=28. Regards, Vincent
@Tsadi9Mem9Khet9
@Tsadi9Mem9Khet9 6 лет назад
Right, well the disc burning software pre-installed on my PC doesn't make disc images, so I had to use a Windows 7 PC with Windows Disc Image Burner to finally make the disc and successfully update the firmware.
@recentlychanged
@recentlychanged 5 лет назад
That's strange. I have Win10 Pro that had no trouble burning the CD disk image using the native burner app. I just completed the firmware upgrade today (10/27/19) on an S300. What I found to be screwed up were Sony's published instructions. I never got the "DL OK" after the update finished and the tray opened, BUT I *did* get it (despite Sony's published warnings) after removing the disc from the tray and simply powering the unit back on.
@aliali-et7xh
@aliali-et7xh 9 лет назад
heloo..i have sony blu ray BDPs470..after apdate M04 789..nithing happen on my bluray..why?
@SonySupportUSA
@SonySupportUSA 9 лет назад
ali ali123 May we have the exact concern in your BluRay after the update? Do you happen to see error messages? What are those error messages? Thanks. >Joffrey
@aliali-et7xh
@aliali-et7xh 9 лет назад
no error messages..normal update.but same features ...and youtube feature cannot play hd video after update...how i can update or plus more features?
@SonySupportUSA
@SonySupportUSA 9 лет назад
+ali ali123 Hi, usually the newest version of the firmware upgrade includes all fixes in previous updates, stability improvements, applications update, and etc. To play HD videos in RU-vid, please check the the suggested internet speed below: A minimum Internet connection speed of 2.5 Mbps or higher is required for standard-definition (SD) programming.A minimum Internet connection speed of 10 Mbps or higher is required for high-definition (HD) programming. Thanks, Dave
@RyanJohnsonD
@RyanJohnsonD 10 лет назад
I downloaded it for my model, but got a .ID and a .BIN file instead of the executable. What gives?
@SonySupportUSA
@SonySupportUSA 10 лет назад
Hi Ryan Johnson Check this link for the steps to burn an upgrade CD for a Blu-ray Disc™ (BD) player or Home Theatre System: us.en.kb.sony.com/app/answers/detail/a_id/32999/c/65%2C66/kw/how%20to%20update%20Blu-ray You can also download again the software update for your unit from this website: esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER *Note: Type in the exact model number for your Sony unit. Thanks, Dave
@badbbandit3172
@badbbandit3172 9 лет назад
I had a similar problem you go have to make sure that the disc is set to be able to be read by a dvd player and make sure u are not using it as a usb flash drive
@TiffanyGopal45
@TiffanyGopal45 5 лет назад
@@badbbandit3172 Oh Okay, I tried changing the I.P address from sony dvd player we use to have in our living room and I took in my room but then it stops working and I tried to change the thing like I said from the dvd player and I tried to update it from the usb drive is there any suggestion of what I can do with this update thank you.
@ChairSerenateMergana
@ChairSerenateMergana 11 лет назад
I have a BDP-S280. No I'm from Europe;
@rockberteins
@rockberteins 8 лет назад
the file I downloaded from SONY doesn't extract to an ISO image, there are 2 files: .BIN and .ID; do i create a data disc, or what's the procedure?
@SonySupportUSA
@SonySupportUSA 8 лет назад
Hi Roberto Saenz Terrazas, May we have the exact model number of your Blu-ray player. Thanks! - Vincent
@rockberteins
@rockberteins 8 лет назад
+SonyListens BDP-S 360
@SonySupportUSA
@SonySupportUSA 8 лет назад
Hi Roberto, Kindly follow the procedure here on how to upgrade the firmware of your Blu-ray Disc Player : esupport.sony.com/US/p/swu-download.pl?mdl=BDPS360&upd_id=7713&os_group_id=23#dwnld. Regards, Vincent
@rockberteins
@rockberteins 8 лет назад
Burned 2 CD's following all the steps, the player doesn't recognize them; when I try to update it with an internet connection it says it's already updated, but the firmware shown ends in .011
@iroshe10
@iroshe10 9 лет назад
hello.i have .sony BDV F500 home theatre, i brought from italy but now i am using in sri lanka, one week before i lost radio i con and sound mode .(i have only auto mode) and I saw on display update message . when i tray to update its updated but same firmware number, can you tell me how can i settle this problem
@SonySupportUSA
@SonySupportUSA 9 лет назад
irosh asanka perera Thank you for your message. Unfortunately, we are unable to assist customers outside of the US. We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. >Joffrey
@iroshe10
@iroshe10 9 лет назад
thank you info sir. but i tried to find contact tel no. they don't have any contact in sri lanka. please kindly send me yours dealers in sri lanka contact no. or something ,can you tell me how can i order new program firmware cd
@SonySupportUSA
@SonySupportUSA 9 лет назад
irosh asanka perera Hi, Please check the link above for further details on how to contact our respective Support Center and to locate an authorized dealer in your region. Thank you for your understanding. Dave
@iroshe10
@iroshe10 9 лет назад
***** i can't understand which link i have to check.where is the link please send me link
@SonySupportUSA
@SonySupportUSA 9 лет назад
irosh asanka perera Hi, sorry for the late reply, please visit this link www.sony-asia.com/section/support for further information on how to contact our colleagues in your region. Dave
@IggyIIl
@IggyIIl 7 лет назад
Has to be a DVD-R disc. CD-R disc didnt work for me with my Sony BDP-S1 blueray player
@SonySupportUSA
@SonySupportUSA 7 лет назад
Hi itri2151985, may we have the exact model number and your current location to best assist you? Regards, Erin
@IggyIIl
@IggyIIl 7 лет назад
SonyListens Sony BDP-S1 Blu-ray player. This video worked for me with the exception of the CD-R disc stated to use. I had to use a DVD-R in order for the BDP-S1 Blu-ray player to read and update the firmware.
@IggyIIl
@IggyIIl 7 лет назад
SonyListens I'm in texas
@SonySupportUSA
@SonySupportUSA 7 лет назад
Hi itri2151985, to intall the update a DVD drive with burning disc capability and a DVD recordable disc are requires to create the update disc. We highly recommend to use a DVD-R or DVD-RW. please check the next link for more details: esupport.sony.com/US/p/swu-download.pl?mdl=BDPS1&upd_id=7471&os_group_id=5 Regards, ~Erin
@IggyIIl
@IggyIIl 7 лет назад
SonyListens I understand that, I've already updated successfully prior to my comments. Your video states to use a CD-R disc. Incorrect
@brandonholmin5247
@brandonholmin5247 9 лет назад
I have a question I just bought a Sony bdps3500 blue ray player and my mom has another Sony model blue ray player. I'm not going to be going onto the internet on my new blue ray player but what would be a reason for a firmware update? My moms blue ray player works fine without a firmware update I never updated it.
@SonySupportUSA
@SonySupportUSA 9 лет назад
+Brandon Holmin Firmware update improves device performance. Some features and applications might not work properly if the device is not updated. Thanks, >Joffrey
@brandonholmin5247
@brandonholmin5247 9 лет назад
Arlight i'll see about updating my firmware if I can
@stormysuiter7297
@stormysuiter7297 4 года назад
it shows an error when i try to click on your link above
@SonySupportUSA
@SonySupportUSA 4 года назад
Hi Stormy Suiter, we are sorry to hear that you're having some issues with your player. To best assist you, please provide us the following: Your Current Location Model Number of your player Brief Description of the issue Regards, Erin
@bluedogdan
@bluedogdan 9 лет назад
I have a Sony hooked to one TV and a Samsung hooked to another TV. I will have a Netflix running on the Samsung and the Sony will be giving me the I can't Connect to the Internet message. Can't download software updates to correct the problem so I downloaded the Sony Update file to my PC and copied it to a USB Memory Stick. But when I put it in the Sony USB port it automatically loads a BUDA file in front of the UPDATE file and tells me it can't find the UPDATE file. Pretty funny, huh?
@SonySupportUSA
@SonySupportUSA 9 лет назад
Harry leroy hi, may we have the model no. of your Sony TV for further assistance. - Jerome
@bluedogdan
@bluedogdan 9 лет назад
***** The TV is a Panasonic HD TV and the Sony is a Blu-Ray DVD Play BDP-S3200. It was working fine up until about one (1) month ago and then it started giving me the "Can't connect to the Network/Internet message". It shows me the network router information and says it is good. It shows me the host PC name and recognizes the PC. I have the automatic software update set to yes.
@SonySupportUSA
@SonySupportUSA 9 лет назад
Harry leroy hi, For further assistance we recommend you to visit this link: us.en.kb.sony.com/app/answers/detail/a_id/32902/p/47329,47564,91677/c/65,66/kw/unable%20to%20connect%20to%20internet - Jerome
@bluedogdan
@bluedogdan 9 лет назад
***** When I download the file I don't get an executable file. I get a Update folder with 4 BIN and/or ID files.
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