Love this so much!! Ordered your planner today. Its my first time with such an artsy one. I generally just use basic templates on the iPad. But I’ve realised that I need a break from screen time. Super super excited to use the planner!!
Pink is my favourite colour so i thought you were gonna say it was yiur favourite colour hahaha. Also can relate to using a ton of pens in my planner when i start and then end it in December with one or two pens 😂
Alicia, I am a big fan of your planner box and I got to know about the 30% sale but this time when I tried to place order the sale got ended and I could not buy the planner the planner actually is out of my budget so please I request you bring another sale
Received my planner but without stickers and without door pages and letter page my calender also dont have any stickers. I was so excited for the planner this is the first time i got alicia souza planner and turned out to be like this .🙂
Hey! That's extremely odd - can you please send me a mail with a video of the products received and your order number. I'll make sure it's rectified. So sorry about this! My email address is alicia.souza(at)gmail.com
Hi Alicia , Ia m big fan of your work and the planner. I have been using them from past three years. 2024 Ultimate Planner Hard Bound Planner Quality is not upto the mark , Monthly Tabs are like thin paper and not thick as shown in the videos. Hardbound Planner Size is very narrow and i did not expect the size to be reduced for hardbound as i was expecting the size to be of wirobound and selected it, otherwise would have gone for the wirebound .
Hello! Oh I'm sad it seemed different that you expected. The hard planners always come with the tabs being the same paper because that's the only way to bind the book. It's always been like that even last year (trust me I asked them again if there was some way the manufacturers could do it!)
Hello! A tracking order should have been mailed (do check spam too!) but send me your order number and I'll get someone from the team to send you the tracking asap :) Thank you!!
And actually I love to collect your planners and from your website I have one planner of 2023 but not a trio box and now I want to collect your planners from 2021 but I'm not sure that your started your planners in year of 2021 if it is I like to buy that and in your website do you have planners from 2021
@aliciasouza i have ordered the Ultimate Combo planner 2024 from your website. The payment has been done but there is no mail or message confirmation about the delivery date. Request you to please look into it. I dont know whom to contact as there is no customer support on your website. I have mailed as well and there also no one replied. I think customer service is something which should be focussed at. Please let me know and provide the update on my order delivery. Kindly reply here and will provide the relevant details accordingly.
Good morning! Oh so sorry to hear! That's so strange- can you please check spam incase the mail went there (that happens sometimes). I'm getting the team to mail you today (that's strange too-they usually reply in a day. very odd!). So so sorry about this! I'm going to get them to check an order with your name (is that right?) Thank you so much! You can totally mail me at alicia(dot)souza(at)gmail.com :)