How to use | Tineco FLOOR ONE S3 Smart Wet Dry Vacuum Cleaner | EN 

Why does a floor vacuum need wifi? Can I use without wifi? Thanks

@@vfsd234 Yes you can use it without wifi, it just shows how many times you've washed your floors in a month or more when connected on your phone

It’s an excellent appliance for laminate vinyl or hardwood! I have a LOT of messy pets and this thing is simple to use and clean, there are a lot of bells and whistles that are useless, such as the “auto detecting self clean” even if it’s clean it says it needs cleaned, it’s just a preprogrammed voice that plays every time. And the Wi-Fi capabilities…just why? Now I have more i unneeded wireless interference. Other than that, I am constantly praising this vacuum for its performance and ease of use!

Dear Pascal, Thank you for the comment. Please download our Tineco app and connect your machine to the app. You may turn to setting and change the voice reminder to English. Thank you!

Thank you for bringing your concerns to our attention. We apologize for any confusion caused regarding the warranty coverage for your Tineco product. Please note that for any Tineco product purchased through official channels, we provide a two-year warranty. This warranty ensures that any manufacturing defects or faults that may arise during the specified period will be covered by Tineco. We take pride in the quality of our products and are committed to addressing any issues that may arise during the warranty period. As for the battery life of our products, it can vary depending on usage patterns and environmental factors. However, we are constantly improving our battery technology to provide longer battery life and reliable performance. We apologize if you experienced any issues with the battery of your Tineco product. Regarding the concerns you raised about inflated ratings, we take these matters seriously. We believe in honest and authentic feedback from our customers. We encourage customers to provide genuine reviews based on their experiences, and we do not engage in any practices that may compromise the integrity of these reviews. We understand your frustration with the service time it took to address the motor issue. We apologize for the delay in resolving the issue and any inconvenience it may have caused. Rest assured, we are committed to improving our service efficiency to provide timely resolutions for our customers. If you have any further concerns or would like to discuss your specific case in more detail, please do not hesitate to contact our customer service department. We value your feedback and are committed to addressing any issues you have faced. Thank you for your understanding and support. We apologize for any inconvenience caused and appreciate your trust in Tineco.

Dear Edna, thanks for your attention to Tineco. Please note before self-cleaning cycle, please clean the DWT and ensure the water level in the CWT exceeds 40%.

Thank you for reaching out to Tineco. We apologize for the inconvenience you have experienced. Please kindly contact our customer service department for further instruction. You can visit our website us.tineco.com/support/process-a-warranty/ . We appreciate your understanding and patience in this matter.

Dear alx9r, Could you specify your problem in using the Tineco app? Best regards, Tineco Customer Care

Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/

Dear Taurus, Thank you for your interest in Floor One S3. S3 is a wet dry vacuum and it cannot be used as a dry vacuum. You can take a look at our cordless vacuum such as A11 Hero or smart vacuum like Pure One X on our official store. Either will help you pick up dirt, hair, and big particles during your daily clean. Tineco Customer Support

Dear Customer, Thank you for the comment. Of course you do not have to use the app to clean. Without the app you could also use the machine as normal. Feel free to contact our customer service team via email if you have any other questions. Best regards, Tineco Customer Care

Hi, customer. Tineco Floor One S3 is a smart wet dry vacuum cleaner.

We are sorry it's not recommended to use other cleaing solutions. It might ruin the channel or motor since it hasn't been tested by our lab.

Dear customer, thanks for your comment. It will not necessarily need to connect to the base when not using. You could simply store it since the vacuum cleaner will stop charging when fully charged.

Dear customer, thanks for your attention and suggestion to Tineco. We will forward your voice to our product team for future improvement. Please feel free to contact us at www.tineco.com