Join us where we dive into the transformative impact of AI on customer service. Hosted by the CEO of Expivia Interaction Marketing Group and OttoQa, this session explores how ChatGPT and Claude 3 enhance call analysis and agent performance monitoring.
Discover effective system prompting and its role in refining quality assurance for consistency and high accuracy, with standards reaching 96-97.5%.
Learn the nuances of differentiating between sales and retention calls, assessing customer sentiment, and how these insights lead to clear communication.
This guide offers practical steps for integrating AI Auto QA into your business, enabling detailed data analysis and report generation. Ready to elevate your quality assurance strategies with AI? Tune in to find out how.
#callcenter #contactcenter #ai #callcentergeek #autoqa
12 сен 2024
