I Got The Sack. Did I Recover.

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Hello You Tube, it’s Rob from Maxwells Grass Cutting Services, based in the North East of England.
In today’s video I want to talk about a video that I made two years ago, I was sacked by a customer.
What have I learnt from this?
What do I do differently, now?
How my attitude has changed?
I look forward to reading your comments and feedback.
Thanks for watching. Please like and subscribe.
Remember, when the green gold is growing, keep mowing.
All the best.
Rob.
Thank you for watching and supporting the channel. Please like and subscribe, this allows me to grow and move forward. Your support is appreciated.
Take care.👍
The link to my original video.
• I got the sack. What n...

Опубликовано:

4 окт 2024

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Комментарии : 106

@johnsweeney1712 2 месяца назад

Great video. Keep up the good work.

@JohnSheerin-v2b 5 месяцев назад

Sound advice Rob. Very very true Keep up the good fight

@maxwellsgrasscuttingservices 5 месяцев назад

Thank you .

@moonshinepz 8 месяцев назад

I remember the Sacking video. First one of Robs that I saw. Went a little bit viral that one did. The algorithm put it in front of thousands of us who all subscribed straight away. Win-win. And it's still as relevant today as it was then.

@maxwellsgrasscuttingservices 8 месяцев назад

Thank you, appreciate your kindness.👍🏻

@dylanwhitehouse1363 8 месяцев назад

Hi Rob I'm also a gardener in the West Midlands, my companies been running around 4 years I worked for a gardening company previously, your videos really help me understand customers and what to look out for. So thanks!!!

@maxwellsgrasscuttingservices 8 месяцев назад

Thank you and good luck with your business going forward.

@dylanwhitehouse1363 8 месяцев назад

Thanks Rob don't stop the videos the wise words and of course the hard work!

@LewisgardenservicesLtd 8 месяцев назад

I'd love someone to recreate some of the stuff I put out there🤣 cheers tho for still checking in. You're right tho, you put yourself out there and have to expect the odd keyboard warrior 🙄😅

@maxwellsgrasscuttingservices 8 месяцев назад

Thanks Nathan, appreciate your comment.👍🏻

@mr.tidygarden 8 месяцев назад

Old customer out new better paying customer in👊 I never take losing a customer personal Rob. Keep the process and systems simple✌️ Damien from Cork City

@maxwellsgrasscuttingservices 8 месяцев назад

You’re right Damien, thanks for watching. Your channel is one I have followed for a few years, really enjoy your content. All the very best.

@18lettermoney 8 месяцев назад

Good man Damien and rob

@mr.tidygarden 8 месяцев назад

@@18lettermoney great to hear from you amigo✌️

@grahamcolquhoun2295 8 месяцев назад

Rob Man, you are one Happy Chap Today, long may it continue

@maxwellsgrasscuttingservices 8 месяцев назад

Thank you , appreciate your kindness.

@carl8035 8 месяцев назад

Words of wisdom max 👍👍

@maxwellsgrasscuttingservices 8 месяцев назад

Thank you Carl.👍🏻

@adamstockton67 8 месяцев назад

Good luck with the lawn care Rob

@maxwellsgrasscuttingservices 8 месяцев назад

Appreciated . 👍🏻

@ianmozi 8 месяцев назад

The one i go by is" Jobs are easy, it's the people that are hard work" 👍😎

@maxwellsgrasscuttingservices 8 месяцев назад

You’re so right. All the best

@markhannan4712 8 месяцев назад

Great video as always your the best at the gardening vids

@maxwellsgrasscuttingservices 8 месяцев назад

I appreciate that! Thank you .

@ianmchardy8219 8 месяцев назад

New to your channel, Good comon sense advice 😊😊😊

@maxwellsgrasscuttingservices 8 месяцев назад

Thanks for the sub! Welcome

@froot4409 8 месяцев назад

Its a pleasure listening to you and looking forward to this years garden tips videos 👍🏼

@maxwellsgrasscuttingservices 8 месяцев назад

Awesome, thank you!

@mycolliesandme268 8 месяцев назад

Good one, all the best with the lawn care 😊👍

@maxwellsgrasscuttingservices 8 месяцев назад

Thanks 👍 appreciated.

@martinwatson1984 7 месяцев назад

Cor f r jones bust I used them for years when I was garden contractor

@JonathonThomas-z8j 8 месяцев назад

Hi Rob love the videos seem a great guy! I’m thinking of starting up this year, looking for Recommendations for a mower to start with. If u can help please

@maxwellsgrasscuttingservices 8 месяцев назад

It depends on your budget. The gods Izzy 19 inch self propelled is a good start.

@NJGreenlandscaping 8 месяцев назад

Great work look forward to your videos nick Green

@maxwellsgrasscuttingservices 8 месяцев назад

Thanks 👍 All the best Nick.

@outservewindowcleaninggras511 8 месяцев назад

So humble Rob, great to see someone talking about opinions changing. I love you content mate. Soon be mid season and ready for a break 😀

@maxwellsgrasscuttingservices 8 месяцев назад

Thanks for that . Looking forward to the warmer weather. 👍🏻

@bradroller6072 8 месяцев назад

Always so positive thank you, mate. I appreciate you and the videos 👍🏻

@maxwellsgrasscuttingservices 8 месяцев назад

My pleasure! Thank you .

@mcpheesgardeningservices 8 месяцев назад

Nice work as usual Rob . Made me smile when you referred to your mother in law and her view on tradies lol thats one line I am going to steal lol . Your work to improve lawn care is a very smart move ! Thank you for the mention and I do too love Lewis u tube channel

@LewisgardenservicesLtd 8 месяцев назад

Cheers 😃

@maxwellsgrasscuttingservices 8 месяцев назад

Thank you Geoff, I always appreciate your support.👍🏻

@Les-OZZYTHEOSCAR 8 месяцев назад

Good to see you Rob,enjoy the calm before the storm because in a matter of weeks you will be flat out again and ready to drop when you get home

@maxwellsgrasscuttingservices 8 месяцев назад

Can't wait! All the best.

@MalteseMafia 8 месяцев назад

Great advice as always. 👍 Not just for self employed people.

@maxwellsgrasscuttingservices 8 месяцев назад

Absolutely! Thank you for your support.

@eldoradocraftsman3733 8 месяцев назад

Great video. Regarding customer who say, “it’s a quick job” or “it’s an easy Job”, I tend to steer clear of possible because they Never want to pay. Also, if it’s easy, do it yourself !! I’m a handyman and I get this Allot! 👍🏾

@maxwellsgrasscuttingservices 8 месяцев назад

Great point, I agree with you 100 percent.

@paudielyons3918 8 месяцев назад

Nice one Rob. Always enjoy your chats and nuggets of advice!! 😊

@maxwellsgrasscuttingservices 8 месяцев назад

Thank you, great to have you on board.

@starman1969 8 месяцев назад

I’ve had a few customers like that in my time.

@maxwellsgrasscuttingservices 8 месяцев назад

Pleased to hear that it’s not just me. 👍🏻

@waynehammerton5698 8 месяцев назад

I used too have a gaffer that used to say his favourite line of you have to practise what you preach Wayne something we all learn eventually Rob

@maxwellsgrasscuttingservices 8 месяцев назад

You’re so right, thank you for watching.

@waynehammerton5698 8 месяцев назад

My pleasure as always Rob take good care of yourself won't you buddy

@simonsunderland1114 8 месяцев назад

Great video as usual

@maxwellsgrasscuttingservices 8 месяцев назад

Glad you enjoyed it , thank you.

@colintodd8777 8 месяцев назад

Another great video rob honestly you had me crying with laughter (mother in law customers) 🤣 got to be one of your funniest videos 😂

@maxwellsgrasscuttingservices 8 месяцев назад

Thanks Colin, I should get some tee shirts made. 😂

@johnnyroadcrew3841 8 месяцев назад

Same temperatures down here in sunny Yorkshire too, better at the weekend though .. .. ..

@maxwellsgrasscuttingservices 8 месяцев назад

Next week looks a little warmer. Fingers crossed.

@vanessaholding5451 8 месяцев назад

‘Imitation is a form of flattery’ as they say! Take it as a compliment

@maxwellsgrasscuttingservices 8 месяцев назад

Your so right, thank you 🙏

@adrian_dickinson 8 месяцев назад

Hi Rob I've been using some 16ft tripod henchman ladder last week to prune a cherry tree & dismantle a smallish ash tree. Blooming awkward to manoeuvre about on site, but once set they are solid & safe, not for the faint hearted. Keep hustling Rob.

@pablo9364 8 месяцев назад

Remember, the higher up you go on that ladder 🪜 the more you can charge !

@mycolliesandme268 8 месяцев назад

@ adrian_dickinson. No disregard, but you should not prune cherry trees in winter.

@maxwellsgrasscuttingservices 8 месяцев назад

Wow, that’s high. Good luck with them.

@maxwellsgrasscuttingservices 8 месяцев назад

Very true.

@18lettermoney 8 месяцев назад

Bought a 14ft Hendon late last year for leilandii , very solid and comfortable to work on

@thomasmccullagh8282 8 месяцев назад

Nice video Rob,always entertaining and good banter from you,I always look forward to yr exploits.i do get them clients what you mentioned they say what you mentioned quick easy job for you and they even tell you how long it will take lol.even had one giving me a price for there work,I said it dosent work like that and left they simply don't to pay.keep them videos coming rob and them Hendon ladders are Fantastic not cheap but a great investment. See you next time tom.

@maxwellsgrasscuttingservices 8 месяцев назад

Thanks Tom, appreciate your support. All the best for the upcoming season.

@bradroller6072 8 месяцев назад

I swear we are the same person 😂🤣👏🏻

@maxwellsgrasscuttingservices 8 месяцев назад

You’re a lucky man. 😂

@james787324 8 месяцев назад

That is so true what you say about having spidey-senses in business. I buy and sell on facebook marketplace and it does take a real knack to quickly weed out the genuine people from the timewasters, And that's not including scammers! All the best for the Summer season Rob.

@maxwellsgrasscuttingservices 8 месяцев назад

Thank you James. Good luck to you too.

@davidmartin7695 8 месяцев назад

Definitely Rob invested in some henchman tripod steps ........whish I had earlier in my self employed journey I have an 8ft set and one of my big jobs brought me a 12 ft set

@maxwellsgrasscuttingservices 8 месяцев назад

You have all bases covered. Thank you for watching.

@cjgardenservices 8 месяцев назад

All ways learning aren’t we, lots of lessons learnt in my 10 years in business ,I’m sure your the same 👍

@maxwellsgrasscuttingservices 8 месяцев назад

Absolutely, I have been in business as long as yourself, but yes we need to keep learning.👍🏻

@antonyjarvis9227 8 месяцев назад

Hi Rob, hope you are well. Really enjoying your videos. You should have started a Grass Cutting recruiting business as a side earner... I'm planning to become a recruit very soon after 23-24 years service(Army) and a couple years wasting my time in a desk job at MOD getting brain fog from the laptop all day! March/April is my plan down in the North Devon and Cornwall area. Just building the equipment up now and looking at the business plan. Dont know why I didn't do it earlier! All the best, Tony J. 👍💪

@maxwellsgrasscuttingservices 8 месяцев назад

Thank you for your service Tony. I genuinely wish you well. If you ever need any support drop me a line. Good luck going forward.👍🏻

@colliegardenmaintenance2560 8 месяцев назад

I call those customers "The Mrs Richards Type." Comes from the Faulty Towers TV series. The little old lady with selective deafness who is never satisfied with anything and always wants a discount. Good video Rob. Cheers Neil in Wallsend

@maxwellsgrasscuttingservices 8 месяцев назад

Cheers Neil. All the best. Good luck with the new season.

@pauljordan4318 8 месяцев назад

Another Good video rob. Have you ever thought about buying a stump grinder to see you through the quieter months? Bit of an investment but good returns.

@maxwellsgrasscuttingservices 8 месяцев назад

I haven’t thought about it. I have a few ornament’s in the garage gathering dust. 👍🏻

@ched999uk 8 месяцев назад

Great reminder Rob, cheers. The algorithm looks at the title and if it thinks it might appeal to other viewers it puts it on their home page. Then if lots of people look at the vid and watch a decent amount of it then the algorithm promotes the vid more, and that's how it can go viral.

@maxwellsgrasscuttingservices 8 месяцев назад

Thanks Ched. If you make a crap video it’s still going nowhere.

@darrencarney6771 8 месяцев назад

Niwaki tripods ladders are great.

@maxwellsgrasscuttingservices 8 месяцев назад

Thank you , I will check them out. 👍🏻

@philgardener7018 8 месяцев назад

Have you driven by slowly to have a sneaky look over the fence to see what it looks like now? There is a couple of old ones i wouldnt go back to that I would like having a spy on to see what the look like now but have never got round to it

@maxwellsgrasscuttingservices 8 месяцев назад

That’s not for me, but I understand where you’re coming from. All the best.

@funkyduckproductions.8844 8 месяцев назад

There is only so much to say on any subject. It's only natural that "creators" are going to copy each other as I'd guess most would struggle to think of new content to keep the algorithm and there bank balances happy? I'd see it as a form of flattery that it's yours they copy. As you know I'm also trying to move more towards lawn care this season. Feel free to give us a shout anytime to discuss strategies etc

@maxwellsgrasscuttingservices 8 месяцев назад

You’re so honest Gary, it’s refreshing. I agree with you , all channels need to give the viewer something. That could be educational or a bit of escapism. I like to think that I am just having a bit of crack over a cup of tea with the viewer, nothing more complicated than that. All the best.

@bobbelsekwol 8 месяцев назад

Just lost another two. One has gone to another "better" gardener and another has been booted out of her rental house and gone to another where i don't go. Because its a dump of an area. Couldn't care less to be honest. Ill get another two by April. Great vid again.

@maxwellsgrasscuttingservices 8 месяцев назад

Running a business involves having a revolving door. One customer leaves , you replace, simple. Good luck.🤞

@JamesGriffiths-k7b 8 месяцев назад

Interesting what you say about RU-vid earnings. I sometimes watch another gardener who does van chats, he claims to be getting £250 - £350 a month from RU-vid. I won't name him, but his chats are pretty dull compared to yours, I wonder why he gets more views 🤔

@maxwellsgrasscuttingservices 8 месяцев назад

I don’t have an answer to your question. Sorry. Are people being honest? All the best.

@realsteellawncare8167 8 месяцев назад

You mention spider sensors where customers say key words that you have to pickup on.They could be bad from the start or a couple of days weeks months.Sometimes customers can get really bad I am learning to pickup on these key words as it can save customers wasting my time.

@maxwellsgrasscuttingservices 8 месяцев назад

It’s a skill that we all need to learn. All the best.

@realsteellawncare8167 8 месяцев назад

@@maxwellsgrasscuttingservices Totally agree what other things have you learned along the way.

@danlaflamme9372 8 месяцев назад

Lol!! Is there work all over UK? Is south better? Lots of Gardener's in ur area?

@maxwellsgrasscuttingservices 8 месяцев назад

There is plenty of work here in the North , thank you for watching.

@SSHHGardenservices 8 месяцев назад

Love your videos, but i think there's a bit of the " mother in-law syndrome" in all of us. i know when i have people do some work for me, on my property you can always find faults that is why i try and do it myself, or i find a good. Contractor 😂. Very hard to find nowadays as i have learnt the last few years. But i think mother in-law syndrome is good thing, if you treat every customer as if they are your mother-in-law you won't go far wronge.😂😂😂

@maxwellsgrasscuttingservices 8 месяцев назад

Good point! Thanks for watching and sharing your thoughts.

@NJGreenlandscaping 8 месяцев назад

Great work look forward to your videos nick Green

@maxwellsgrasscuttingservices 8 месяцев назад

Thanks 👍 appreciate your support.