I Had A Terrible Experience at Majestic Mirage Punta Cana

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#majesticmirage #puntacana #dominicanrepublic
After my stay at Majestic Mirage Punta Cana ended, I encountered an unfortunate and terrible experience upon checkout. How did this situation affect my overall view of this property? Has this ever happened to you?
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Опубликовано:

24 янв 2022

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Комментарии : 147

@ellenh4984 Год назад

About the same time you were there, I flew to Majestic Mirage. My roommate didn't show up, my flight was delayed 8 hr.,. It was dark and I was alone. Thanks god for a very nice driver. At the reception they told me they don't have my reservation. Being the old school, I show all paper work - hotel, flight, insurance. No problem. From that moment everything was fantastic. Just came back from my second time in Mirage.

@jasg2228 2 года назад

Really loved this video, you shared your frustration and let us know to keep an eye out for situations like this but didn’t let just one experience change your review. Appreciate this video and it was a good one

@enjolihenigan5546 2 года назад

Go back to Expedia and have them refund the difference of what you paid vs what they quoted. That's the reason the hotel wanted to take your receipt. So good thinking that you kept it.

@ivankariaka576 Месяц назад

This may be a price for the room without taxes and fees, usually such websites show you the base price and final price you will see at the checkout.

@vilmazappulla3600 2 года назад

Sorry to hear about your check out experience. But, I love your attitude and the fact that you did not let the frustrating check out situation change the good experience you had during your stay in the resort. I will let my daughter know to keep her paid receipt handy when she goes to Majestic Mirage in June. Now, I can't wait for your review of Majestic Elegance. LOVE YOUR REVIEWS! I THINK I AM ADDICTED! I am travelling with you and IT'S FREE! Seriously, I have watched all your videos because I want to make sure to choose the right hotel for my next all-inclusive vacation hopefully later this year. Thank you ...Thank you...Thank you!

@RelleK41 2 года назад

Loved the initial review and the title of this one scared me a little. Thanks so much for being real with us, and you have officially earned a new subscriber after this video 👍🏻👍🏻👍🏻

@sivivrag6824 2 года назад

Great videos from you, all the time. Info on point, things that matter. Thanks a lot!

@head5481 2 года назад

I love your attitude towards the whole thing. I work "frontline" myself and travel all inclusive every year and one or two things always comes up. Im going to mirage next week for our honeymoon and we are so excited and a few of your videos helped us out.

@thienn2924 2 года назад

I watch all your reviews as I enjoy the fact that you are brutally honest with your work. Based on this video, I can't allow myself to book with Majestic Mirage ever. I've been to Punta Cana about 10 times over the years and plan on going back. This sort of illogical thinking on their part would have made me go ballistic. I have very little patience for gross incompetence and people that cannot think for themselves. Keep it real and keep up the good work!

@Coolist 2 года назад

Thanks Thien. Happy travels 🙏🏻

@danchiasson 2 года назад

I totally get your frustration. It's mind boggling how some so-called luxury hotels don't have customer experience as their absolute top priority. The front-line staff and management should be fully and regularly trained to handle all types of escalating situations. A disagreement with a customer should almost never happen, let alone at the front desk in front of other customers. Not to mention, they were arguing with a prominent RU-vidr with extensive travel experience. Their nickel-&-dime tactics could cost them hundreds of thousands in lost revenue over the years with a single bad review!

@andy0482 2 года назад

Great outlook on how to view travel issues and the people element. Have you considered doing videos talking about some of the best (and worse) hospitality service you have seen while traveling? I love to hear stories about great service.

@JimmyVYouTube 2 года назад

James, I was curious if the staff offered apologies, you didn't mention that. Did they just stand silent waiting for you to go, did a manager ever come over to offer help? I hope you are having a great trip otherwise and thanks for sharing.

@bassandglof Год назад

Props to you for not letting this one incident ruin your overall experience. Thx for providing the objective content for us.

@anisiamahabir5082 2 года назад

Love love love your reviews, totally got me with this one… lol. Where to next ? Your last hotel up next omggg!

@quarantinelife. 2 года назад

Love your positivity at the end 🙏 best attitude ever ❤ I'm taking notes 📝

@cici33 2 года назад

Thank you for reminding us to always be on top of everything when travelling! I hate to say it but I think they may target customers that pay at the resort and hoping that they didn't keep their receipts and take advantage of the situation. And like you mentioned, it's just a small piece of paper. And they chose not to accept your Amex statement as proof. It's a small set back caused by a few shady employees. But over all you had a great experience at the resort, and that's all because of many other wonderful staff.

@martyrembecki Год назад

You're very well spoken and your videos are extremely informative. Thank you.

@30redpillsaday71 2 года назад

lol so great, awesome channel too, been binge watching all week

@xBelleNoire 2 года назад

I am happy that you still enjoyed your stay. My friend & I had a pretty poor check-in experience at Majestic Elegance in Costa Mujeres. We booked separate rooms through Expedia. While on our way, she randomly received an email that her room had been cancelled. We were going to be in Mexico in a few short hours. I completed the check-in with no problem. However, they made her re-book her reservation at a substantially higher rate. I believe that this is some sort of trick to squeeze more money out of people. It’s unfortunate because all we want to do is enjoy ourselves.

@brewcrew09 2 года назад

I always use Apple vacations. Nonstop flights to Punta Cana out of Milwaukee and its always as good or better rates then anywhere else I find. Keep up the good work on the vids man. ✌

@keeshreewithbte Год назад

Thank you! I love that you kept your cool. I will say that I'm not the best at this but I'm absolutely working on it lol

@austinnherrera6272 2 года назад

damn man I’m sorry that happened to you. That’s ridiculous but glad you kept your cool cause lord knows I would’ve lost it lol

@toddhenderson9978 2 года назад

Thank you for that review. I am sold on listening to what you have to say about travel and accommodations. I would like to book a Majestic Elegance ocean view suite, and getting a transparent viewpoint of Mirage will help in that decision. I have subscribed, and notifications are on.

@ralphalonso4932 2 года назад

Might make sense to give a final review once you have checked out. Check in/out experience should be considered when giving a final grade

@dotlee Год назад

I have been to the majestic Mirage it was a great experience and a beautiful resort. I am heading to the Majestic Elegance in about three weeks. I maybe wrong but it sounds like they we’re probably looking at your upcoming reservations for their sister resort next door. I maybe wrong of course. I am glad that you handled it well. But folks please keep in mind that the people who work at these resorts are quite scared to mess up and lose their jobs. DR maybe full of resorts and tourism but, it is still a developing country jobs don’t come a dime a dozen. They can’t just make decisions and say I’ll take it up with the manager. With that being said I am glad the matter was finally cleared up and how you handled it. I love your videos ..

@theshawn2414 2 года назад

Love the videos - Fun Fact......ap·o·plec·tic - overcome with anger; extremely indignant. The defense readiness condition (DEFCON) is an alert state used by the United States Armed Forces. ... It increases in severity from DEFCON 5 (least severe) to DEFCON 1 (most severe) to match varying military situations, with DEFCON 1 signalling the outbreak of nuclear warfare. Keep up the great work!

@jh2360 2 года назад

I stayed at majestic mirage twice already. All good experiences. Love the pool and beach.

@johnlittle8267 2 года назад

I can tell it is frustrating to you especially since you managed Sales and Marketing. I have a very similar frustration with customer service reps, and what I mean by that is like you said the management does not empower or train them to listen, understand and have any flexibility to solve problems. I wouldn't be calling if I could do it online! I really appreciate when a rep does get it and solves the problem. I wish I could say my attitude was as good as yours, that is definitely an example. Hope your next stay is better at check out!

@larizagunther1199 Год назад

Hello, love your videos, watched all the Punta Cana series as we are planning a trip next January. Do you think is a risky month for seaweed (sargassum)? Thank you for your advice!

@getrbentracinnewbeginnings4291 2 года назад

another great honest review i feel...thxs for the heads up....i just screen shoted my credit card payment to air canada vactions back in december.....ready for any headaches we might have for our stay jan 29th to feb 5th at mirage....hmmmmm will u be at he majestic resorts on jan 29th or a couple days later maybe ?? :)

@tracyharris1739 2 года назад

OMG i hope you do all that you can to bring light to this and make this hotel apologize and see their error

@chihuahuasrule1175 2 года назад

You're right, they wouldn't have given you that wristband if you didn't pay. I'm wondering if the clerk who checked you in pocketed your money. That was so unprofessional of them. Please make a follow up video about this.

@jeffzwinge 2 месяца назад

Hi James 👋 Thank you for another great video. I am really freaked out by lost reservations and payment. I keep everything on my phone AND print all of my receipts before I leave. 🤣😎👍

@jeanninguyen8117 6 месяцев назад

Hi! I love watching your videos it’s so helpful. I enjoy your videos. They’re so addicting and interesting to watch. Not boring like other videos lol. I’ve been watching all your videos in the DR. We’re planning to go in June and I do have a question does the majestic elegant have a night in there? We have my son coming I want him to enjoy his stay and not be bored. I was also thinking Riu republica but heard it’s wild reading on the reviews. Thanks again for all your videos ❤

@Dave_ess 2 года назад

Was really sad to see the video but I’m glad I stayed till the end and got your opinion, I’ve always enjoyed the Mirage ( and when we’re thirsty for a party we grab a couple roadie beers and head over to the elegance lobby) I’m hoping your issues stem from the same thing that plagues my industry and that is just a lack of decent workers these days.. fingers crossed it’s better for other people going forward

@kashaansmalltrusty6820 Год назад

Finally...some one explains it to the masses...its what ive always done.. when it comes to booking the flight though i ensure that my booking date lines up with the dates the airline flies especially if they dont fly to the location every day.

@johnharrington2983 2 года назад

Well this SOB got me in the end! Glad to hear how great the property is.

@actinglikeseals 2 года назад

Your vocabulary choices always make me chuckle 😂

@glogloCrosby 16 дней назад

Wow can't believe it I wanted to book with them next year idk now.😮

@michellealexander6765 2 года назад

Wow sorry to hear that happened to you James that’s horrible and you still gave them a fantastic rating I don’t know if I would have hope they offered you an apology .

@valsquyres 2 года назад

I really appreciate your even temperament when accosted by nonsense. Great advice about not jumping straight to DEFCON1! Leaves some fire and gives the illogical person ANOTHER chance to come to their senses.

@nikiw2n 2 года назад

🤯😬 Yikes!! I'm not sure how I would have handled that at the end of a trip. I'm assuming you keep all your receipts since it's a business expense and it's a good thing you did in this instance! 😁 It's nice to hear you get real with all of us; not that you aren't usually real with us, but a rant every once in a while is good for everyone! 😂 Glad to know you don't let one bad egg spoil your entire rating of a resort.

@ZyciewKanadzieAnitaBeataVlog Год назад

Next time just go thru a reputable travel agent and you won't have these problems. You may think that travel agents are passé, but they are not. And the pandemic clearly showed that. Try dealing with Expedia,or directly wiyh the airlines during these hard times. A great travel consultant - is a gold!

@Costinga1 6 месяцев назад

True professional. Very impressive delivery and yes in the end you remained honest about the actual hotel itself. Still not sure if I should go there with my family, knowing I will probably use Expedia. 😮

@waynechernick3526 2 года назад

I stayed in Punta Cana at Melia Caribe Tropical in 2008. Paid 500 for the week. It was wonderful. A couple years later the price doubled and it was terrible. Haven't been back.

@xBelleNoire 2 года назад

Wow, it’s so frustrating when prices go up, but the quality & experience goes down. Consistency is what gives a business customer loyalty.

@beachyTravels 2 года назад

Thank you!

@amyreynolds4241 2 года назад

We had a bad experience at Majestic Mirage back in 2018. We were either drugged or were given bad alcohol. We only had TWO drinks so we were definitely not drunk of even buzzed. We barely made it to our room without passing out for hours and not remembering how we got there. In addition, I woke up puking. Scary!!

@boxingtkoPR Год назад

That was back when many people died with illegal alcohol from Haiti in Punta Cana. Consider yourself lucky or blessed that one of you didn’t die.

@therese9719 Год назад

Love your videos! Thank you, I would never go to Majestic Mirage!!! No way! it’s scary, being in a another country and them trying to scam you and get you to pay twice! Who in this world would ever want to PAY for VACATION to experience that?

@nolanburke86 2 года назад

what are the last 3 resorts you’re staying at?

@jacklawer6389 Год назад

love your videos buddy

@bladimirestrella6836 2 года назад

Oh you silly goose, that was cute what you did at the end. ;)

@tracytuten5116 Год назад

I would have asked to see management, you were owed an apology. Expedia owes you a refund of the difference between what they quoted you and what you were forced to pay. I use Expedia a lot also and I would be mad if that happened to me.

@TheTrahano 2 года назад

I think the issue was you were checking out of a majestic property when you had a reservation to check in at another majestic property, which is something I’m sure they never see so they were confused as to why it was showing up on their end that you haven’t paid. Talking about critical thinking skills you should have presented that to them so that they could better understand your situation.

@DaniSciarrotta Год назад

Maybe Majestic staff should have read that that not paid reservationn was for Elegance and not for Mirage, still not his problem but theirs. They have to keep it a nice experience for the customer

@paddyian 9 месяцев назад

100% what it was.

@KK-tv2id 2 года назад

Love to see you go to The Hilton - Mahogany Bay Resort on Ambergris Caye in Belize.

@HamelRobert 2 года назад

Can you make a video comparing costs of all your Punta Cana resort vacations

@Joycer2002 Год назад

Beware of paying for a deluxe room and being given a standard room in Mexico. We found a deluxe room at a sale price and went through a travel agent - everything was paid for and confirmed. When we got to Mexico the reception desk at check in looked at what we paid and refused to give us the deluxe room. They probably thought they could sell it to someone else for full price so they told us the deluxe rooms were all booked. We wasted over two hours in the afternoon trying to get a room and finally after saying it was our anniversary they said they had a corner room which at least had a huge balcony and a great view. We asked for some refund but it was still a raw deal and a wasted afternoon.

@NeurographicVeganArt 3 месяца назад

We had a similar experience at another Punta Cana resort, the double charged us for the spa on the day we were leaving. Argh 😖

@lorielliott604 2 месяца назад

I was kinda disappointed we booked elegance they said they over booked so sent us to the Mirage had to go thru waiting to get checked in again and i was told they do that a lot but it all turned out ok

@u2tuf 2 года назад

Wow - that sucks that your exit experience was so horrible. Curious if you handled anything different when you checked into your next hotel.

@ketokronik9769 2 года назад

Top tip keep your receipts!

@elenarotestan5823 2 года назад

wow what an experience. Yes you are correct, all inclusive hotels normally charge the entire stay up-front, and off you go to enjoy your vacation. That been said, I experienced sort of the same when I was in DR (Puerto Plata), I booked with Expedia as well. When I got to the hotel the amount to be paid was off from Expedia, but it happens that there is an 18% tax called ITB, I think Expedia included this tax in the rate but the hotel gives you the total in a different way which throws you off. Not sure why they would not have your payment upon checking out of the hotel, sounds shady, you should of asked for the manager. Who needs that.

@Dobemandan 11 месяцев назад

Thank you for your honesty!! They've lost my business.

@SheKnowsVegas 2 года назад

Love your attitude

@sonnylopez21 2 года назад

Save your receipts and or any letters they may send out. My wife and I went on our honeymoon last January. When we arrived we received a letter stating the resort will give us the honeymoon treatment for a beach dinner and a fruit upon arrival. We had our amazing dinner on the beach which was amazing, I kept the letter in our safe ,. The last day of our stay we were checking out and the receptionist at the front desk said “you owe $100 dollars for your bottle of wine you purchased at the steakhouse” I explained we never ordered any wine. He spoke to his manager who spoke English and said it was our dinner on the beach it was a 100dollar upgrade. I explained we had a letter, the manager said he didn’t have record of a letter. I ran back to the room across the resort hoping I wouldn’t be late for our transport and was able to bring it back and the manager accepted and didn’t charge us. Long story short be careful and keep any receipts.

@walimuhammad9143 2 года назад

Why u didn’t go to the Hilton la romana. Great pool and beautiful beach.

@gorymarty56 2 года назад

Keep all yr receipts, also when I check out, I ask for a copy of my bill. So if I have any issues I take care of right then

@scott6421 2 года назад

I would also say .. How in the world did I get in the room to them? Yes everything in Punta cana or ALL-Inclusives you pay Upfront unless you use the Spa ! I would of quickly talked to the manager and if he gave you a hard time.. you get their boss contact ## or company headquarters... I wouldn't of minded showing them a receipt but what if you lost it? you shouldn't of had to show it.. but I do agree that they should NOT take the reciept because what if a week later they charged you again and asked for a receipt again?

@mzerin4980 2 года назад

Majestic elegance was the worst experience I’ve ever had our butter threatened us for putting a negative check in experience on Expedia, our sunglasses were stolen by staff at the restaurant, they charged us for spa services that were included in club room. The staff were horrible. Maybe you should google the story of Tammy Lawrence Daley she was lucky to leave the place alive.

@misschardonnay6989 Год назад

Same here. Service was so poor. If you dont tip every drink, waitress at club pool was not coming or you were waiting for your drinks for an hour 😆😆. The food at buffet restairants was mostly COLD. Paella overcooked. Cabanas all reserved at 8am. Sushi fish was dry. Ismail at pool bar was the best guy. Never seen a butler and no welcome booze like advertised on homepage and much more. Not returning. Prefer Breathless.

@lutifaatagi 2 года назад

Ok in your opinion majestic mirage or Bahia Principe Luxury Ambar?

@TornadoBarrage 2 года назад

I'm saving my receipts when I go lol

@Dave004 8 месяцев назад

Great response and reasonable to give them a good review after the hassle. A little worried, we're looking at Colonial, I thought I heard good things about it but apparently you didn't.

@kellypond9377 2 года назад

These heads up issues help travellers learn how to roll. There are scams, be prepared with a photocopy of your booking and price. And watch your account, and double check your bill, the math often doesn’t add up, or other fees appear. Tips are often added into the total on a restaurant bill, but the server expects another tip.

@lovinthedream7712 2 года назад

Have you stayed at Iberostar Selection Bavaro Punta Cana??

@marizen2 2 года назад

Wow, what a horrible experience. I don't think I would had stayed cool after showing phone receipt and all. I commend you for your self-control. Glad you enjoyed the trip though.

@kahnnerjohnson2071 2 года назад

Hey I’m headed to Majestic Colonial in March I’m curious to hear what kind of things that are wrong to expect??

@Jerito0744 2 года назад

I’m going first week in April

@dannysovenski807 2 года назад

@@Jerito0744 I’m going this Sunday how’d your experience go?

@annew4259 2 года назад

Just curious if you have the high status of Marriott, Delta and all of that, why go through Expedia?

@bijilvarghese9540 2 месяца назад

How should I book transportation shuttle from airport to mirage?

@user-vx5lb4iw2q 2 года назад

Sorry that you had such an ordeal with the checkout. A very poor way of business conduct and guest treatment. I will most likely never stay there. I conmend you on handling it so well. I use Expedia as well for the same reasons as you, points. I will be better at keeping receipts on trips, thanks to you. Hope next stay will be up to better standards.

@TravelAnorak 2 года назад

I've been to hotels in various parts of the world (some of which were AI hotels) and have always checked out.

@ericksmith1280 2 года назад

Imagine how many people paid for it 2 times🤦🏾‍♂️

@bedbreaker 2 года назад

I never had issues with expedia and had travel over 6 years and 5 different countries

@michaeldiruocco 2 года назад

Some hotels have holds. I’m at chic punta Cana right now and I gave 200 usd hold

@loosejr 2 года назад

You have to check out Breathless punta cana. Great adult resort

@sjac1383 2 года назад

I totally agree!!

@transikk 2 года назад

Interesting background music:)

@tonyp4914 7 месяцев назад

Bruh I was excited AF to book the Mirage cuz I saw ur video...now Im nervous 😂...because I found this one rifht after 😢😮‍💨☠️

@beachyTravels 2 года назад

I will NOT be going there! What a mess! Thanks for sharing

@eva_lynn5466 Год назад

Does the Majestic Mirage have a bracelet color system? For example, does 18+ have a different bracelet then under 18?

@bronx26time 2 года назад

Go to the Four Seasons in Punta Mita! It blows all these places out of the water!!

@mozerm 2 года назад

For $2,000 a night (not all inclusive) if it didn't blow all these places away something would be drastically wrong. Like James said, you get what you pay for.

@theshadowfax239 2 года назад

Lol, no shit the Four Seasons is better than average all inclusives. Did you not hear his comparison of Toyota and Mercedes? 🙄

@gdessi1 2 года назад

You could not show the Expedia receipt from your email on your phone ?

@alancall5113 Год назад

That I had the same problem Cancun They tried to charge me for using the phone and that did not happen they finally let us go I will never be back to that property

@nicooliver6019 Год назад

Which Cancun property?

@user-vz4ri3tw2g 10 месяцев назад

I’m confused with this guy’s reviews. I thought he said the Mirage was one of his favorite in another video! I just want a resort in Punta Cana where the food is perfect!! WHERE???

@ericksmith1280 2 года назад

Sounds like they Were trying to scam you

@spookerr 2 года назад

They were trying to hustle you. Another resort tried that with us years ago.

@shelbyc6972 2 года назад

Sounds like they tried to scam you.

@ShanBee735 2 года назад

Secrets Cap Cana, Breathless (Punta Cana and Mexico), Excellence in Cancun i never pay go to the checkout. I pay ahead. They don’t have a card on file. I peace out. No time for checkouts

@julieweiner1623 2 года назад

All the staff are new at all the resorts. The resorts fired everyone during lockdown. These staff members make less than 180.00 US dollars per month. My husband is from the area.

@eileenahearn8066 2 года назад

OMG. Never heard of being financially held hostage on a prepaid basis. I would never give them my only receipt without making a copy or a photocopy after providing documentation. Changing booked rate by an additional 20 percent by a professional RU-vid traveler and makes you jump thru hoops to prove you paid at all PLUS 20 percent over Expediate rate you bought it at? WOW., really? Ruins entire experience and still give a great rating? Not sure how that type of systematic mismanagement experience would ever make that makes sense for an "average traveler"...off by several hundred upon checkout from booked rate???? Best move was to provide documentation and walk while retaining the original copy. And they ALSO apparently systematically control your ability to leave the property. Outstanding rating? Get some rest. You're not thinking clearly.

@gnucci3958 8 месяцев назад

So at the end of the day people SAVE YOUR RECEIPT ...great video

@rawdawgg652 2 года назад

Yoooooooo dude, you still in the Dominican? Any Latin princesses?

@cometier Год назад

The first time I went to an AI I rented a car to go back to the airport instead of the shuttle. I just left w/o checking out. They called pissed. Lesson learned.