I'm FED UP 

Right? I would not have proceeded with the order had I known it would cost that much. They should at least contact me to confirm the shipping charge if they can't use the requested service.

@@BayleeJae It also doesn't make sense why list all those other options on the site if they can only do the 1 option, in that case, rip that out of the website and put the one instead putting this trouble on the customers.

It just give me the ick. I mean ikea and even a small tea bruises I go to can tell you what shipping if any is available. The after the fact charge just seems scammy.

Especially when she put in the notes specifically not to do that!!!

When I used to ship Scrapbooking supplies from the US (I used to have a scrapbook shop), they did this all the time (charge shipping retrospectively)

the “do you understand that-“ woulda had me fuming

Although that customer service is standard for call centre, You need to understand their the front line to the issues and are only trying to help you, as minimal as it was it was still better than what ive encountered. The hold time was based on if the warehouse would pick up (given when this is recorded if their still dealing with new years rush ect warehouses are still under the pump), It'd be worse customer service if they didn't. I work in CS and I understand the language, however, I also understand lazy cs, they weren't the worst. Id be ceasing trading with said place and send an email through asking if their check out portal can be updated to represent this information (may fall on deaf ears) or at least included in the T's and c's - although most dont bother to read ts and cs.

the last cs job I had at a call center, we could never get help from supervisors, and unfortunately we when we had to reach out to the other departments they never gave an exact answer either. they would just say that's what you tell them, and that's it. we never got training or had access to the other systems, so we tried our best with what we had. so it can be really hard.

100% worked in a much smaller place where we often had issues with printing labels in the warehouse. Warehouse staff couldn't be bothered to ask the office staff (in the same building) to fix it often

Every time you say “Mail Cat” I hear Male Cat…. Hahah

Very true 😫

This☝️ Our warehouse had to do some shipping over rides as out west was going ground until the UPS rep can be called to fix it

It gave me a good giggle while editing 😆

Oooo good idea!!! I second that

​@@dahliagustafson2949THIRD IT- I love diamond art paintings!!!! I've done 38 so far and can't wait to do more!!!!😉

None in the works at the moment. But maybe someday!

Thanks! It was one of my embroidery tests from when I first got the machine.

That’s what I was thinking… like maybe her sister who’s in the US

I hope she sees this... It definitely may be a better option, especially if there is free shipping in the US for large orders.

I honestly thought of saying this as well 🤣 beat me to it lol, but Yea I feel going the sister route might be helpful

I think her sister moved back to Canada, no? But I had the same thought, like have someone in the US be the go between. Kinda like how NerdECrafter does.

I’m in Winnipeg and it’s a 1 hr drive to the border so lots of people ship to a parcel pick up warehouse and just cross the border to go get it. Surprisingly we don’t have many companies that will get it for and deliver it to you, I guess it’s because of customs. But Calgary isn’t close to the border so maybe it’s not really a thing, but still something to look into.

🐱😂

UPS standard and UPS express are both services by UPS. Madeira said they can ship standard to other areas of Canada, so I think something is wrong tech/software-wise.

I took a quick look, and it doesn't seem like they have matte thread. Unless I'm missing it.

I never knew matte thread was an option, I just stick to the regular polyester ones😂. Since you do use the matte, do you frequently have thread breaks? Now I’m curious to try them

I thought so too! I was giggling about it while editing. 😆

Yes! Both new designs are getting the dot grid.

I just checked their website and I'm not seeing any Madeia embroidery thread.

Their website is just showing the invisible at the moment but we used to order cones from them when we owned a shop. Wouldn't hurt to ask them. They're pretty awesome to work with.

I do dotted journals and weekly planners. A yearly planner would be a ton of work to generate, especially year 1. I would have to create they layout from scratch.

I have tried Ohuhu and they are very nice! You could try pricing out what Copic refills would cost vs getting Ohuhu markers with refills. I personally don't mind the new Copic refills being smaller because I won't get through most of my big refill bottles in my lifetime. But the price point is annoying since you're getting less for your money.

To make you sleepy...so your more easily susceptible to their B.S.😴😪😉

It’s like a form of torture. Our doctor surgery uses one that plays saxophone at a hideous volume and the sound quality is so awful.

Maybe why it's called elevator music. Tin can music 😅😂

I know this is old but it's because phone audio is as compressed as possible to make it very efficient in terms of data usage. This means it gets compressed to be ideal for the sound range of human voices. Music does not usually fit into this sound range so the compression sounds much worse

@@byeFofiko1 makes sense, thanks for the explanation!

I don't see the Frosted Matt on their site. Only tiny spools.

Not that I can find, for matte thread.

@@BayleeJae 😔

He wears earbuds to listen to shows & stuff.

They don't sell cones of Frosted Matt.

@BayleeJae Ohhh that sucks! :(

I got them from Sticker Canada www.stickercanada.com/ They don't actually make their sticker sheets though. They're a middle man. My order shipped from Singapore or something.

they dont have sticker sheets listed..bu they do have a sale on holo stickers is you get those lol@@BayleeJae

I do have an account with a service like that, but it's still pricey. I pay shipping twice, plus a fee.

Brother HL-L8360CDW