I Recorded My IT Help Desk Phone Interview 

It's stressful to even listen to someone else's interview lol. Good job, man. I'm glad you got another role

People who want to get into IT need to see videos like this one. College and youtube can be misleading on how you get into the industry. A degree or Certification doesn’t bypass the entry level point and getting that opportunity isn’t easy with HR that doesn’t always understand the job. Good luck I just started my entry level job and I’m 44 lol

she sounds so chill for an interviewer.

Some interviews are intimidating. This lady made it real smooth.

This guy is a freaking GEM! First of all, he absolutely nailed this interview, and the fact that he even put this out there was tremendous. Bravo!

I remember starting in IT. Nervous as hell, the field of IT is so wide that you need many years to learn the skills. So obviously it‘s hard. But if you get a job, use it to learn, always ask questions on everything. Be interested and curious, always seeks to learn more, and you will have a great career.

You're brave dude, this is raw footage of all the ups and downs of studying and breaking into IT.

Tip for yall! If they ask if you have a question, ALWAYS ask a question, not only about the hours or something, but mainly about the company as general. Ask about what they do, ask for more clarification, etc. it shows Initiative and that you really are interested in the position. And dont forget about the thank you email!

All of this time, effort, studying, stress, rejection, and experience for a low paying level 1 help desk job. They really need to bump up the pay for jobs like these for what employers are expecting..

Bro just got an IT helpdesk job after doing 2 interviews with little to no experience in the field. And I got an offer made by the second interviewer, they offered me almost 70k a year, im so happy. Went from making 24 an hour to 33.

This man killed this interview. Great job

If your new to IT don’t waist your time moving from IT help desk to other positions. Take certificates as soon as possible because once two years pass in IT help desk pass you’ll realize that you need to go back and do certifications for SYS admin or network admin or even cybersecurity if your into it. Everything in help desk positions can be learned easy and online as well if you need to but your advanced problems in this position will be escalated to a sys admin that works above you and he will have the knowledge always and you will go back to fixing beginner problems. Do certificates as your working in help desk asap and focus more on certification then your current job. I wish I can go back in time !

White voice: Initiated

What they don’t tell you is that HR is the preliminary screening and the follow up interview with the hiring manager is the bread and butter of the hiring process.

Just had a interview yesterday. I’m glad you shared your experience bro.

Dude you’re so good at speaking. I just had my phone interview the other day and sounded like a nervous wreck.

Sounds a bit nervous and shaky at first, but slowly gets into his groove and does a great job! I bet he's doing excellent now!

Bro! if i were an HR manager for that company...you know you got a job already!...

Wow this guy has great communication skills, wow I am impressed. He killed the interview.

Have no ideia why RU-vid recommended this video to me, but I’d like to congratulate you for being so professional in your interview. You were accurate in your answers, added a bit of humor when saying you just graduated (which makes the whole call a bit lighter), and showed you were really interested about the job by asking questions at the end. Shout out from Brazil!

Good luck on your job interviews, it's good to get your feet wet and start your first tech job.

I bombed my first IT helpdesk interview by not knowing how to exactly set up printers, not knowing the name of the logging program for windows, and not knowing all the connectors the interviewer showed me. I graduated with my associate's recently and going for my bachelor's, Now I currently have three interviews coming up, and learning from the first interview and of you're video and expecting which question will be asked gave me a little confidence boost.

Just messed up on a job interview for a help desk technician for this huge financial company. It was a remote, work from home job too paying $25/hr smh. I got nervous for some reason and was all over the place, making up words that don't even make sense.

Great example on how to steer through an initial IT interview. In my experience, this part of the interview can be the easiest. HR is looking for someone with some skill but more precisely, someone with a good attitude and capable of being able to speak with people. The second round of interviews are definitely more difficult. Speaking with individuals from the IT dept. of a company who will be asking you more exact experience questions. Troubleshooting, definitions, how-to's and other hardware / software questions can either make or break your interview at that point. Keep at it and do your best!

You did a great job man! This is exactly what I needed to see.

You're so awesome for sharing this! It means much, thank you.

Bro killed this interview. I loved how you framed a lot of your answers.

Such an awsome thing you did here. So nice to see someone elses experiences and help those of who are interested in something like this prep.

Thanks for sharing this! Putting yourself out there like this takes a lot of guts!

Thank you brother for allowing me to watch this without no previous experience for my current IT interview

IT Helpdesk, my first job. this job as an entry level job is a great starting point in IT industry. the depth of this job is so wide. you will be familiarized from different systems and technologies.

That is how you do an interview my friend. Great job.

Thank you very much -this video help me land my first IT job 3 days ago. .

am listening to this interview and feel happy for some reason, the way you handle the questions was brilliant

Great job! Hope you got the spot man.

Man…I got nervous as hell just seeing this video pop up lol. I’m at a job I’ve been at for 9+ years and I’m exhausted of it but I’m in that state of being too comfortable where the thought of actually leaving seems scary. I’ve been studying IT on the side though, and plan to search for a help desk job in the near future. Seeing this video puts my mind a little more at ease, and thank you for uploading it!

You nailed the interview. Very professional and knowledgeable.

You did great and I can tell you are passionate about what you do

Just finished my first week in IT, it’s been awesome! Looking forward to the future

Just checking this out before my own entry level IT job interview - you rockin it!

this was not an interview with a hiring manager though. Did you catch how he was asked for his resume at the end? By the time you are sitting with the hiring manager they have your resume in front of them. I think this was the recruitment team's initial vetting process and that's why if you recall in the beginning the woman said she was getting information at a high level. Recruiters I have found are not necessarily technical but know enough on how to vet potential candidates. The interview you have to nail is the one where you are sitting in front of your prospective boss and you get into the weeds and the granular details of what you do.

Well done, hope it all works out for ya. Great job putting in the work.

Bro this is crazy i just had a similar interview within the past hour and have the same major as you (Computer Information Systems). Nice stuff bro.

Thanks for sharing this video, and what a crazy coincidence! I just graduated with a degree in MIS here in the Bay Area too and I’m currently going through this same process of doing a whole bunch of phone interviews. Subbed.

Great job king !!!

good to know that when im nervous and my voice shakes a little bit, i'm not alone

Excellent Interview. The key now is to not over emphasize any certifications. I am an IT Director for large and small business for about 15 years. I started in IT 30 years ago. Back then we didnt care at all about certs. I only wanted people that had been in the trenches getting hard earned OJT. Then the trend was certs. I will always hire the person that is a hard worker, puts in the time and is always willing and ready to learn something new. The latest greatest MS Cert or network + or whatever, could care less. Of course mention what your certified in but also push your desire to learn and work hard. The cert comments dont apply to CIsco, I'll hire a CCIE or seasoned CCNP. If you have those, of course, toot your horn!

Same major and interview for the same position in a couple hours, thank you for this.

Hi. Just wanna say your video game me some confidence before my interview 3 days ago. Just got a call this morning and I got the job!!!!!! Thank you very much

Recording myself and interviewing will make me sweat! Good Job!

Awesome job Jamal! This will be very helpful to a lot of people.

I've got 3 interviews today, had 2 on the other day, the way you speak is extraordinarily helpful and I watch it before any round of interviews. Yes, they're looking for technical skill, but they're also looking for a coworker. Speaking professionally, passionately, and in a friendly manner can often be a bigger selling point than having advanced technical skills.

This set me at ease. Thanks for sharing!

Definitely a good teaching tool on how a phone interview can proceed and how the atmosphere can be. Good insight and congratulations to you Jamal!

awesome interview session. Thank you!

i would be honest. i enjoy every single minute on this video. I never write a comment on videos but this one is really worth it.

Very cool you making yourself vulnerable for the rest of the people looking to follow your path. I have one suggestion, as someone who hires a LOT… You don’t have to sell yourself. Listen more, Talk less 😂 When they set up your interview, they’re already prepared to hire you. The more you talk, the more opportunity you give them to NOT hire you. Im not suggesting you not answer their questions, but work on staying in the rails. Practice answering “tell me about” questions in 2-4 sentences maximum. Most important… When they ask if you have any questions, this is the question to ask, or similar… “If I am ultimately hired, ideally what impact do you see me having in the roll one year from now?” With that question, you planted in their brain a vision of you working there, you made them think about what BENEFITS hiring you could potentially bring to the company (even if they didn’t want to, and even though they don’t have any idea what you’re actually capable of) Also, if you want the job, never ask specifics about hours. 😅 While it’s important for you to know those specifics, at the interview stage the only thing you do by asking this, is allow the HR person to know you’re likely going to be a hard time to manage/difficult. Your primary mission is to land the job. If the hours are ultimately unmanageable in volume or schedule conflicting - it’s easier to have them adjusted after you’re employed… If at that point, you can’t adjust them, fine, find something else. But, your likelihood to get a schedule you can work with is far more likely than landing a job that fits a rigid time requirement.

You have excellent communication and delivery skills

you did amazing and can’t wait to pursue my career in IT. this definitely gave me a confidence boost

Good shit bro. My hat goes off 2 sir u lol I learned a thing or 2 about your interview today. Thanks

You just nailed it bro

Your video is more useful than other so-called professional interview training videos. Thanks a lot!

Just him being so informational and giving long answers that shows he getting the job!

Watched this and it def helped get me more prepared for an interview. GOT THE JOB, and been working at it for a couple months now! Dont give up in your search and do your best, you got this!

Thank you for sharing your interview

Thanks for recording this. I managed to get some tech interviews recently and totally fail it.

thank you so much for uploading this video it's really helpful! and I hope you get a good job!

Good stuff! Amazing interview!

Smart recording the interview. Great way to evaluate yourself.

Jamal, you nailed it, my friend! You did extremely good!

oh wow your right recording it was a great idea, thanks for sharing and have a good one!

Nice interview, thanks for sharing. Hope you are further along in your pentester goal.

good job man.

Incredible interview man

I’ve completed my interview already and got hired but man this video is so valuable

Loved it man. Good job

Good job bro and good look. Young men should see the other side of hardworking smart and decent men who are going places.

I like this video because I have the same experience like you, i am recently graduated with business information technology and I am currently conducting a couple of desktop support interview. Wish me all the best

Great video and good job on the interview. As I listen this, its a good idea to apply for a job you DON'T want so you can do a practice interview, so you are ready for the position you want.

Congrats brother, hope you get the job

Thank you brother for this I’m so much more confident about my second interview coming up !!!

I hope this dude got the job!! Awesome interview & explained himself really well I thought

Congrats mate!

Thank you brother….tbb i have no experience but got an interview today and had no idea what Active Directory is. Thanks once again

Dude I’m literally going through the same thing rn. I’m about to graduate with a degree in business comp info systems and I wanna get into info security. Watching this video gets me even more excited and hopeful for the near future. I’m planning on starting with help desk support as well and working my way towards Infosec. Good luck to you in all your endeavors brotha!

Thank you for sharing this dude.

This was great. I learned so much!

Nailed it. Help desk is all about customer service.

the live interview. great stuff.

Wow, i have learnt so much from this interview. I work in IT Support and also have aspirations of getting into infosec. New subscriber here from Ghana

Semms like a positive interview hope you landed the job!

Thanks for this video, great job on all your answers!

Great interview !

Great interview very articulate I must say

bro you do it criminal i like how did you respond and how you explained youreself

I’m just watching this I hope you got it bro 💯

Wow, reading all these comments makes me realize how lucky I was to get in IT 25 years ago. I was spotted as potential and placed in a Helpdesk/Desktop role and never worked in any other field. Now you have people who go to school and get all kinds of certs and don’t get hired. A lot of people want experience and it’s a double edged sword bc you don’t have it, only a paper that says you learned the terminologies. There was a guy around 10 years ago that received their Computer Science degree and literally asked me how to lock their computer; he was a recent graduate so I get why managers don’t want to hire, mainly because they need someone on the ground running. I hope everyone on here gets their opportunity.

Interviewed for two software implementation jobs ( I didn't even expect to get land an interview) having just close to two years of experience in a help desk sort of role. I sure learned a couple things from you that I want to apply to my interviews.

Great Interview, great video. Thanks bro

Great job!