I was KICKED OUT of the LUXAIR Lounge by RUDE Staff! 

I might be willing to give a margin of error and naively believe that the woman at the lounge was confused about the type of lounge pass you had. But that smugness and rudeness is inexcusable! I am glad this airline and that woman are getting their comeuppance with the posting of this video. I just hope nothing nasty on the legal front comes up.

Disgraceful way to treat a customer, someone needs to go back to Customer Service school. As for the threat to sue and ban you. It shows it's a company attitude not an individual one.

The threat to sue if you post the video is a huge red flag. Won't be flying with them any time soon.

Take the loss and show them for what they are

Sue right back. There's always something. And I'm not even American. ;-)

It's better to have a badge of HONOUR. 100% Better.

I flew once

@@UnbelievableEricthegiraffe Honor is the way it is spelled i the US both are equally correct

Wear Your BAN With Pride! Q. Are you entitled to a Medal like Ex Prince Harry or an unrelated Award?

@@TheSafirdragon must be a pedantic Englishman. I do wish both of y'all would use metric though. Independant yet still Imperial 😜

So 1 person doing a bad job means the whole airline is shit?! 😂

​@@JayC1988You obviously didn't watch the entire video .

​@@JayC1988 You must work for ShitAir, I mean LuxAir LOL......😄 Watch the whole clip on how "ShitAir" response to the feedback, it said a lot. So it is not just one person.

This exactly, how did it affect her personally whether he went in or not? She was acting as if she would be fired or face repercussions for letting him in. Meanwhile nobody but her would have given a shit since he paid for access.

She is power-crazed unfortunately, with a personality entirely unsuited to working with the public. She alone gave Luxair a bad name - but their subsequent belligerence, when they actually owed this customer a humble apology, shows how she has survived and thrived in their crummy organisation!

@jcshay8121 believe it or not, constantly people claim they should be allowed into the lounge although they are not. Where do you draw the line? Every "good will " is payed for by those who go by the rules. There is no free lunch, never.

@@123goodoldmusiche purchased a fuck1ng access to the lounge, how fuck1ng dense do you have to be to side with a company scamming and stealing customers money ?

@@123goodoldmusic He was entitled. What part of that don't you get?

They are not suing him, they are just threatening, it is free to threaten and doesn't require a legal basis to lean on

@@hannacook859apparently filming staff is illegal in lux, but he did blur their face so I don’t know

@@somethingsomething404 I think that EU Law OVERULES the Hippy Luxembourgers

@@somethingsomething404 Luxembourg isn't going to ruin their small reputation by suing a popular RU-vidr.

Very well said!

That seems to be every airline !

I’m so sorry you had to go through such a rotten experience! I’m fed up with airlines. I remember when flying used to be a big part of your travels and wonderful experiences……

Some australian companies try to do that. In this case, all the customer is entitled back is refund of lounge fees. The youtube post will definitely hurt their image and reputatiom. Many potential customers just will not buy their services.

@@JM-qd2ky welcome to Luxembourg! That’s the way they roll. They think they are the best and superior to anything and anyone but they have no clue that the world has moved on

Good 4 you! I hope your new flight treated you well 😊

Or, why is it always this guy complaining? People don't appreciate that he is also the editor of this video and can frame it as he wants. If everything smells like copro around you, it's time to check your bo.

@@jr.bobdobbsmaybe others aren’t complaining because they prefer to getting paid to embellish the experience.

@@jr.bobdobbs you literally can hear what the woman says, you can check the website for the lounge service also the T&Cs.... so he does it with evidence and not with framing...

@@jr.bobdobbsDo you think he came to Luxembourg to pick a fight with a lounge supervisor?

Clearly you have nothing but AIR between your ears 🤣

100%

Forget it, Amexo, Master and Visa gives a shit on you as customer and your complaint.

Not sure how it works where you live, but here in UK credit card companies are obligated to refund customers and charge back vendors if services are not provided

@@petergrunendahl8799 Not in my experience - I've regularly charged back disputed purchases through my bank which is on my Visa card with excellent results.

@@krisrybak957 - Here in the States, credit card companies are on the side of their cardholders and are committed to protecting them from unscrupulous business practices like Luxair.

@@petergrunendahl8799 No, they do not shit at you. In Europe, they have to review your complaint and if you have not received the service or product - you will be refunded.

Unfortunately yes…

Ohhh it made the news! That's great, hopefully it will make the airline rethink their actions from start to finish.

Sorry but customer service practically doesn't exist in Luxembourg. I lived in so many countries, bigger and smaller but I have never seen such bad manners and quality of service anywhere else

@@matthewmic12345 Lol where did you live? Because from what I experience everyday, yes people might not be the friendliest, but they are highly efficient. Not in any other country will you find such quick and swift administrations. Paperwork, post Service, governement, etc. Is really fast and clear. And not to mention their ability to switch between three to four languages.

@@kellylux4873 US, Europe and Asia. What you call efficient is not even close to the level of expertise or efficiency you will find in any developed country. Your admin, banking, postal processes are cumbersome, not modern and not client friendly (e.g. opening hours, availability, hospitality.). Please don't even get me started on the unreliable "free" public transport where people were never taught the concept of letting people off first before storming in, and which is btw paid from tax money. The level of your languages is so low that you even ranked in the last spots at the PISA studies in 2019. What's the point in learning four languages when you can't even master one and then end up working for the state. And your "lol" shows the same traits and mentality as the "lovely" lady in the video. Unfortunately you will never understand it. Humility is what Lux locals strongly needs

They can’t sue him for defamation due he had it all recorded, he had receipts of the ride agent!

I was going to say "who in its right mind would ever use Luxair anyways?!"

Boycott Luxair so they go out of business.

@@rudysy4917 ffs thats a bit drastic

​@@PulitntLuxembourgers who wanna fly somewhere else. Frankfurt, Paris and Brussels are all too far away for them.

Looks like QA isn’t the only one in my Blacklist anymore!

I do agree with you. Though my experience with LuxAir has always been very good (never had a complaint and the food onboard is good). However, I was also refused lounge access (even though I have the LuxAir credit card, the lounge vouchers, etc). It was annoying and I had the same cold experience with the attendant at the front desk of the lounge. Who’s responsible? To me, the supervisors are responsible to report back issues in processes. Who’s accountable? The airline. And for this (responsible vs accountable), makes me think that Josh was too hard in wanting to publicly shame the attendant. Showing the issues in processes is 10000% fine, but publicly shame one person is not (especially when they are not accountable)

The flight attendants are always lovely but the crew on the ground are always just down right horrible

⁠@@Alex_Coaster_AdventurerHow is he shaming the supervisor? He doesn’t show the face, doesn‘t mention the name. He documented actual behavior as proof for his claim in an unshaming way as possible. How is this shaming?

Waat der Däiwel schreiws du do? Iwwerall kann een schlecht behandelt ginn net nemmen hei am Land. Wann der deen een Betrieb net gefällt, dann sees de ganz einfach das de bei een aaner gees an fäerdech. Heen huet hat net ausschwätze geloos. D'Madame huet normal geschwaat an probeiert et ze erklären. Et ass net hier schold wann däin Patron seet maach et sou, an du hues sou een Client wei hien, deen sech näicht erklären well lossen.

@@chubbywombat7402 There is enough physical cues to be able to recognize the person. He's blaming her behavior and by publishing it he's shaming the behavior ==> he's publicly blaming and shaming. Blaming the airline and the airport is totally ok, doing it to one person is not (even if they're in the wrong)!

@@luxair1997andTAP I guess I'll find out. I was only able to change one of my flights to another carrier.

I guess I get to find out. I was only able to change one of my Luxair flights.

@@justsomeguy6474 Being Canadian you must've flown Scare Canada. A/C is without doubt one of the worst airlines in the world. You'll find Luxair to be a much more pleasant experience than Air Canada.

@@TheUnforgiven69 No I don't have anything bad to say about A/C. A friend of mine has worked there for over 15 years and I always get bumped to business class if there are seats available.

@@justsomeguy6474 Fly Westjet. Lucky you have a buddy gets you perks. Its not like that for everyone. AC IS THE WORST IN CANADA. You only like them cause you have a boyfriend blowing you that gets you special treatment twinkle toes....boooo

Luxair is a very nice company tbh.. flown with them many times and always had an amazing experience. One bad experience doesn't = bad customer service

+1

Air France is as rude if not more!

I had exactly the opposite experience as Josh with Air New Zealand a few years back. Business class LHR into Auckland then cattle to Wellington. Hadn't paid for lounge access whilst in Auckland but, as I was absolutely battered, decided try my luck and get in. The loveliest, friendliest staff you could ever meet - made a long layover a lot more comfy. Love Air NZ! 😀

Yeah, behind a door that looked like a construction zone 😂😂😂 What scammers

😂

Lmao

@@thefightgame7543 that’s the problem with blue collar workers in the wealthiest countries or cities. They’re bitter and they take out their anger at people whose lives are better than theirs whenever they get the chance. Same issue with New York, Singapore, etc.

@@JL-cr1lrsorry, but in Singapore 🇸🇬 I only have very positive experiences… In New York I was only once at the airport, turned out to be very good as well, but only a one time doesn’t say all.

@@anselpronk8779 very different when you live there… I’ve lived in both cities for over a decade each and the people are generally awful. Of course, when I’m at more upscale places like a Michelin starred restaurant, luxury boutique, or have a first/business class ticket, the service is considerably better. Context is extremely important.

Waat der Däiwel schreiws du do? Iwwerall kann een schlecht behandelt ginn net nemmen hei am Land. Wann der deen een Betrieb net gefällt, dann sees de ganz einfach das de bei een aaner gees an fäerdech. Heen huet hat net ausschwätze geloos. D'Madame huet normal geschwaat an probeiert et ze erklären. Et ass net hier schold wann däin Patron seet maach et sou, an du hues sou een Client wei hien, deen sech näicht erklären well lossen.

A luxembourger? I thought they are extinct. I couldn't find any of them when i was there. I met only portuguese and french.

Im an English guy & i used to be a European driver. My favourite country driving through was Germany. By far the people there could nopt have been more hlpful. I only remember 1 guy at 1 specific company ( i dont remember its name ) where the chap who told you it was you to be unloaded next was horrible to me. He would not let me get unloaded any time a Grman driver came in & he kept me waitng for a very very long time. The girls in the office though ( once i got in there ) could not have been nicer & i did report him. But on the whole i loved dealing with the Germans. Just 1st class & i would reccomend Germany & its people to anyone.

@@petergibbs1683it might depend where in Germany. And I’m glad you had such a nice experience. I’m German and I find most Germans very rude. I hated living there as a child already and moved abroad as soon as finishing school. I could give you many examples. What stands out to me the most is how money driven Germans are and how one has nothing to say if one isn’t part of the high earner’s class. It shows so much in the healthcare system where money should matter the least. Only private patients that have either private insurance or are paying out of pocket get treated. The others get the minimum in order to survive.I find Germans rude but their major characteristic is being merciless.

Damn, that's a double whammy rudeness!

@@petergibbs1683 I'm glad to hear that. But I can't stop thinking that this was probably back in the 80s, 90s or early 2000s. I currently work in the office building of a large factory in Germany and I'm ashamed by the fact that my company has a policy of not letting truck drivers use our toilets.

@@carolineluciamichalski2804 I'm sorry but doctors want to make good money everywhere in the world. It's naive to think they're just good Samaritans. I think that the access to good healthcare is much worse in a lot of other European countries. What annoys me is the rudeness in day to day life. People jump in line, everybody wants to be first everywhere and nobody has got time to wait. When there's an obstacle, be it on the road or on a hiking trail, people just force their way through instead of waiting and letting the other one pass. Life in Germany is stressful.

Something similar happened with a bank in Florida, they refused to pay a judgement so the guy showed up with a deputy to seize a bank branch. They paid.

@@tech9803 I remember that incident. :) Genius.

News links or it didn't happen

​@@shadowchildmeIt didn't happen.

@@shadowchildme ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-XXdZ94rctTA.html

Rude and unprofessional!

That's life. When you have someone that's never been in a position of power and you give them power, this happens. In N. America for example most people working in hospitality are the people that actually don't want to be working in hospitality and sorta stuck doing it because they can't do any other job.

Hope that she gets dismissed for disrespecting customers

Thank you guys for so many likes❤️❤️❤️

That's why they put women like her at front desk. Usually when you communicate with women like her, just be ready for this. Airlines just want you go away and leave money with them.

My first international trip was to China many years ago through Dragon air, a sister concern of Cathay Pacific from Bangalore, India to Shanghai. The hostess did not serve me the food and I was waiting and waiting. Soon, the lights were also off. I was the only Indian on that flight and only I was not served. When I complained, they literally threw a plate of food on my tray. I made several complaints to the head office in Hong Kong, there was no reply. Since then, I have never flown Cathay Pacific and Dragon Air both. Their behavior was racist and that is something I cannot tolerate.

The lounge supervisor seems like her indivuality is seperate from the best interest of the airline. So therefore the lounge supervisor should be fired. It's sad but the airline cannot keep their image with employees such as this Karen.

For me there is a difference between being responsible for something and being accountable for something. Is she responsible? Yes, she’s responsible for lounge accesses (which means to also report issues in processes and drive changes in these processes) But is she accountable? I don’t think so. The airline is accountable. Based on that, I think asking names and trying to publicly shame one person is disproportionate.

@@Alex_Coaster_Adventurer That individual works in a front-facing, customer service role for a commercial airline - of course she should provide her name when asked for it! She wouldn't even provide her first name, only her staff number. That is ridiculous, unprofessional, and frankly shady. If you are not willing to give your name and be fully accountable you should not be in that career, end of story.

@@glamdolly30 Maybe she saw there was a hidden camera and a guy pointing finger at her just freaked her out.

@@andybrown6981 Nah - she would definitely have made a huge deal of it if she knew he was filming him. She never mentioned it, because she didn't know. Even putting the most positive spin on this woman's conduct, she was inexcusably/unnecessarily hostile and abrasive to a polite, paying customer. Her smirking only confirmed how unprofessional she is!

@@Alex_Coaster_Adventurer I think the supervisor lady was just dumb, she could have gotten away by calling her superior to resolve such non-routine situation. Instead, she exercised the ultimate power of her position by asking the guest to leave the premises, she totally owe it to make it on national news. Smart bosses seldom admit being the boss when facing customers, it gives them enough leeway to navigate situations.

Man couldn’t care less 😂

is he an elected leader?

@@dongiovanni8899He’s a monarch

​@@simonsmith8974Ah! One of those leeches!

Who cares - lux is just tax heaven for UE. It is non country

And what about the airline's behavior?

Dont Mess with British Airways Staff in Cabin they Win My award for Rudeness and Not a One off its 99.9% of cabin staff ,Virgin are Better and Emirates Win on customer Care award from me

That lady is exactly working as expected by the airline.

Minions!, calling a monster 'lady'.

She repeated everything is about company rules, guess just very bad management on the airline side - employees nowadays can't decide too much on their side.

The question that really needs to be asked is quite why anybody travelling from Berlin to Paris would choose to travel via Luxembourg (or anywhere else for that matter) with an 8 HOUR connecting interval in the first place and then decide to spend the entire 8 hours of their transit sitting in an airside lounge. I also think you will find that Luxair don't market this as a transfer connection which then raises the question of if this purchased lounge access 'for the duration of the transit' actually applies to this sort of itinerary.

That's not really the point of this video. He's not a travel vlogger, he's an airline reviewer.

@@Ben-xe8ps really good point - this was not a transit flight, in reality it was two separate sectors.

@@ginty9041 The Luxair website does not display transfer connections for the route Berlin to Paris. This would have had to have been booked as two separate sectors using the multi-sector option. However, I think I would have to conclude that technically he was 'in transit' in the sense of a general definition of the term. I have looked at the Luxair website for details of lounge access. I can find a section on purchasing paid lounge access for certain economy fare types but can find no specific references to transit passengers or anything about paid lounge access arrangements specifically for such passengers. It is therefore impossible to verify Cahill's claim that he purchased lounge access for the entire duration of his transit one way or the other. I would very much like to be able to read the exact wording of what he claims to have purchased and personally find this alleged 'entire duration' wording to be suspect. In his pinned comment Cahill writes '"lounge access for the period of your transit". This is not exactly the same as 'entire duration' is it? Did this offer really not have any terms and conditions attached to it? Does it apply to specific transfer connections sold as such or to any journey which could technically be considered as being in transit irrespective of the duration of such a transit? What are the conditions for entitlement? There MUST be terms and conditions somewhere. If Cahill's argument is to be applied, then there is NO LIMIT to the length of time that he could remain in the lounge so long as he remained technically 'in transit'. I note that Cahill travelled from Berlin to Luxembourg on that very early morning flight in business class which would have given him lounge access in Berlin but from the video it would appear that he did not make use of it as after leaving check-in he says 'Let's head to the gate.' I notice that he is already being negative by asking if anybody has ever heard of Luxair (Yes I have; it is the national carrier of Luxembourg and has been around for decades) and, without explanation, states that the check-in agent was 'rather confused'. As it is highly improbable that Luxair are self-handling at Berlin, that 'rather confused' individual would have been handling agent staff so their apparent confusion about we don't know what can't be blamed on Luxair. Then on arrival at Luxembourg he starts complaining about signs in the airport terminal indicating the way to the lounge. Again, terminal signage is the responsibility of the airport, not Luxair. His onward flight that evening, 8 hours later, is booked in economy, not business. Even though he is travelling within the Schengen area (for the benefit of non-Europeans, such flights are for all practical purposes the same as domestic flights with no passport or customs controls at either end) he has decided not to go outside on this nice warm summer day but to remain airside for the entire duration of his stop and has paid an unspecified amount to purchase lounge access so he can spend the entire 8 hours sitting in this airside lounge. That is of course his choice but would not have been mine. I also can't help thinking that somebody who travels as often as Cahill should normally have some means of entering a lounge (credit card, frequent traveller status card, priority pass or similar product etc) without paying for such access. But would he be allowed in for an 8 hour stay? If he had been travelling business class, rather than economy, aboard the onward flight I wonder if he would have expected to be allowed into the lounge 8 hours prior to the departure of his flight? We do not see the start of his interaction with the lounge staff just an edited portion of his conversation. We have no idea of what was actually said to him. Was he told that he was too early and to return closer to flight departure? Was he perhaps told that he could only enter the lounge once and if he changed his mind about sitting there for 8 hours and decided to go outside after all, he would not be able to come back in to the lounge a second time? We don't know but in any event his comments to the lounge staff about it being a 'scam' (a very strong choice of word) were not helpful to his position. It is almost as if he was provoking the lounge staff to react in a way that would come across as their being rude when he filmed it. There are so many unusual aspects to this that I suspect his situation may have been almost unique. The decision to travel on the short journey from Berlin to Paris via Luxembourg with an 8 HOUR transit stop. The decision to fly the first sector in business and the second in economy. The decision not to go out during the 8 hour stop but to spend the entire 8 hours sitting in this airside lounge. The decision to purchase the lounge access. The existence of this unverifiable 'entire duration of the transit' lounge access product with 'entire duration' specified. I have little doubt that the lounge staff were surprised by a passenger turning up at the lounge 8 hours prior to the departure of his flight and passengers with 8 hour transit connections at Luxembourg airport purchasing this product and intending to spend 8 hours sitting in the lounge must be very rare indeed. Cahill may well have been the very first such passenger. Perhaps they thought HE was the one trying to scam THEM by expecting to sit in their lounge consuming their food and drink constantly for the next 8 hours! To me Cahill is making a mountain out of a molehill and is behaving like a spoilt child having a temper tantrum.

@@Alex_Coaster_Adventurer He wasn’t reviewing the city ergo the need to checkout the lounge access!His video is about reviewing the airline !!

I think it's so awesome that he hangs out with a patreon follower! Fun. Sorry about the rudeness of Luxor, Good for you for standing up to them

Qatar is a country that houses the head of a terrorist organization.

Unfortunately yes.

Maybe they are all out off the same clown factory? :D

Maybe from Lufthansa

Star Alliance?

But the guy was childish!

@@HusseinDoha What a load of Coddswallop you post. The LuxAir girl was RUDE, she had the paperwork and IF it was sold in error she has just 2 options. 1. Let him Use the Lounge OR 2. Pay him back what he was Illegally charged PLUS Compensation for LuxAir FAILURE. She chose to be a NASTY PERSON and so have LuxAir. Hussein Doha are you the CEO or CFO or PR Head of LuxAir?

Tho, no employee deserves to be publicly blamed.. blaming the airline and the airport is fine, blaming one person is not.

Be careful with British Airways in certain situations. Their ticketing system has glitches with s7 airlines partnership. Made a rebookinh of a flight with s7 via BA telephone and because my ticket never showed up in the mail, neither in spam, I never got a new booking code and came to kazan airport and they said 'niet no ticket'. Ended up getting on by bullying them and not realizing how stupid that was in Russia but ye... 2012... Rebooking in domodedovo plus phone bills ended up costing me 2-3000dollars. And BA never acknowledged the issue caused by them. They gave 10000avios and laughed in my face. Had I had the followers on RU-vid like I did my music, I would actually have made a video about it. Never BA again. Or s7.

@@madaboutsnooker147 I agree that BA is not perfect. I had 400+ Avios disappear from my account and it took a long time and lots of calls to get them back. But this Luxair scam is far worse than BA incompetence.

it usually is not like this, she was just rude, the airline is great indeed!

@@Mila.lxmb17 So why did it threaten to sue Josh if he repeated the allegation?

@@melrosetait they wouldn’t do that, that lady was just not nice

I have a hunch that she is doing exactly what she was instructed to do.

She was complettely right to not give her name, it's like in a lot of jobs actually: ATCO, Police officer... They give you a pre defined fake name or a number to identify them to the company or the authority if needed but so they can't be harassed online, especially when she was filmed here, of course she won't give her name. But just take her number if you want to complaint to the company. At worst, they know who was on duty that day... Giving her name was complettely useless and arguing to get it was too..

She was complettely right to not give her name, it's like in a lot of jobs actually: ATCO, Police officer... They give you a pre defined fake name or a number to identify them to the company or the authority if needed but so they can't be harassed online, especially when she was filmed here, of course she won't give her name. But just take her number if you want to complaint to the company. At worst, they know who was on duty that day... Giving her name was complettely useless and arguing to get it was too..

She’ll probably be awarded.

@@TiniuvielleShe had a name badge. She hid it.

@@SilverfoxJBI’ve never watch Sam’s videos.

​@@mholtebeckDONT, he being paid by the airline.

Yeah. Good he got it on video.

Can Sam Chui then called the "beach" of the airline industry!?

She's really on a power trip. You know those arrogant morons who have a small job and they go on a power trip to make themselves feel superior. Who made her so miserable in her life that she has to take it out on others? Sad.

just empty threats and a dumb move driven by ego from their leadership.

I suspect that it looked like that because of the way it was edited. It seemed like maybe he wasn’t recording the beginning of the conversation and then when he was refused he started recording the interaction. Without the first bit it looks like he came in heavy, I suspect he didn’t though. It looks like this was a “hold on… let’s be clear on what you just told me a moment ago (with the camera running)” sort of moment of astonishment 😮

It looked like you were combative and instigated the aggressive behaviour. People working in the airline industry do not get paid enough to listen to or deal with people's aggressive behaviour. Unfortunately, it looked like you were/are salty for not getting your way even if there was some misunderstanding. Never assume someone's behaviour if you don't look at your own. Maybe you have a social media following but that does not entitle you to anything more than the average person.

@@sigma_z Tu fais parti de Luxair?

Tiny country😂😂😂

Really?

@@christopherzhao3135 They have nothing to be proud of, no history, they just exist because their neighbors considers them worthless and therefore Luxembourgians consider they are super strong because they never being really annexed or invaded, but not because they are strong only because they just don't worth the cost of being attacked from their neighbors point of view, even if the invasion, annexation or even destruction had taken only 2 hours.

@@christopherzhao3135 Small **** big ego to compensate.

I completely agree with you. Fun fact: nobody is rich in this country! Nobody owns a yacht, Bentley or has a private jet :)

He's right on some points. However I think his reaction is not proportionate. The lady at the counter is not accountable for lounger policies she was trained on, she shouldn't be publicly ashamed. I'm also Luxembourgish and filming someone working is not legal in our country. Again, he has some points but his way to deal with the situation is disproportioned and also illegal.

@@Alex_Coaster_AdventurerI disagree with your point. He paid for a service he deserves to get it! He also blurred out her face so he was being very respectful as well.

@@Planesarecool124 he does deserve to get it, that’s true. What’s also true is that the front desk agent probably made a mistake (I don’t know their policies to the letter, nor do I know the entire context). Making a mistake is fine, being publicly shamed for it is not. There is enough physical cues to be able to recognise the person. If he really wanted her to stay anonymous, he shouldn’t point the camera at her or only include the vocal from the recording.

@@Alex_Coaster_Adventurer She looks like encountering similar situations quite frequently. So, I think she should have prepared a better response than the blunt refusal. Waiting 7 hours in a boring airport is not a joke, so being the interface for the company she should have react more professionally. That is not a local seven-eleven. That is THE Lounge of an International airline. And... 7 hours Lounge time for 1 hour Business class trip? ..that also looks like trying to scam the airline.

@@nishwithdilani I don’t know the full context, that’s why I don’t want to blame the lady at the counter. 7 hours in Luxembourg tbh there are better things to do then staying at the lounge (that is small). Besides drinking some crémant, there is nothing to do.

Businesses film and record you all the time and you give your details to them.

Because the name should be on a tag on your uniform. Full stop.

In LU it is much more complicated. Officially it is French spoken. But might see some shops which only serve you in German, Letzeburgish or French. But not an excuse for bad cust service.

@@Canleaf08 actually French, German and Lëtzebuergesch are the official languages. - Though a decent part of the "lower working class" people are hired from France, thus mainly French spoken in these situations.

Just been to that lounge last week and they spoke German with me

@@Canleaf08Office workers seem to know English well. However, that cannot be expected of every line of work.

@@Canleaf08French is NOT THE OFFICIAL LANGUAGE !!!!!!!!! It’s LUXEMBURGISH !!!!!! Stop spreading misinformation

The airline in itself is very good l tbh. The flight attendants are amazing, the food is great and there is a good care for everything related to the flight in itself. But it’s true that the lounge is an issue (I have also been refused).

Yes, all the 12 years old that watch this video will really do a dent in Their economy.

Filing a dispute is useless! When you have a layover you want to use the lounge you have paid for. You don't get that time back. Filing a dispute is a waste of time.

@@Christopher-th5m, yes, you won't get that time back, but at least you will get your MONEY back for what you paid and didn't receive. I would agree with you if Josh were flying all-business class and had guaranteed lounge access included with his class of service, so he wouldn't have paid anything extra, and then were denied access for obscure reasons, but in this case he paid EXTRA for that, and not delivering what one paid for is illegal anywhere in the world.

I agree not to get into an argument with an airline agent because you are potentially making a simple breach of contract into a more complicated situation. And by "file a dispute," I assume you are talking about filing a chargeback claim with the credit card issuer.

I agree. And never reply to their messages without consulting a lawyer first. You have nothing to gain by that and are only furnishing them with ammunition they can use against you. In a legal dispute, every word counts and can potentially be used against you.

@@Christopher-th5m Apparently you can’t book this as a single trip, only as 2 flights, so if that is the case it is not a ‘transit’ or layover. He in effect turned up 8 hours before his flight. Most lounges do have a time limit due to crowding issues.

😂😂

And he got 100 usd for this and guaranteed access to the lounge

😂🤣🤣🤣

Sam is definitely one of those working with the airlines.

Sam is basically a fraud and a shyster.

Interesting.

Interesting? In what way?

​@@andrewknight665 it seems so unusual to have a long flight that's mostly cargo and relatively few passengers

@@tstieberwhy? Better to have a full aircraft and get paid to carry goods if they’re aren’t enough passengers. It would be different now with health and safety issues.

Two airlines were flying from Luxembourg to South Africa. Luxair as a passengerflight and Cargolux, provided passenger service on the upper deck. Until 1990 Cargolux was offering this service to their destinations served by a 747. During the Apartheid there was not too much traffic to SA and SAA had no overflight rights for several states in Africa, they had to fly across the Atlantic, with a fuel stop in Las Palmas or the Capverdian Island. (SAL) So the flight from Luxembourg was attractive also budget-wise.

I'd recognise her,don't need the face😂

@@joanneroberts855🤡

That's fair, if she doesn't want to give her name, as a manager, I don't respect her enough to hide her face lol

See her face????????NO THANKS.

@@hendrikschuur9755 hey that's rude, she was born like this 🤣🤣🤣🤣🤣

For the sake of the video. And why not, the Luxs are pretty proud of their metropolic mindset.

That change from business clothes to casual is key. Airline and airport staff treat you accordingly. I had a similar experience with United Airlines in Chicago. I went to the bathroom and change clothes, and the treatment was different. They assume about you according to how you look. They are all the same. No matter the airline, airport, or country.

Unfortunate. What they fail to realize is both are Business and Econmy are paying their salaries. Their attitude only creates a bad expereience, which in turn loses customers to better customer focussed providers.

Emirates airlines: I also have bad experience with them. In Abu Dhabi they took my wife away from me and we were rebooked via different airports. Horrible experience, Emirates Airlines gives a non-professional, careless and shameless impression!

Same Experience With Emirates and Etihad, worst humanbeing working in the aviation, never, i will never flight with this 2 again.

Yeah this happened to me too

@@AlfonsStrandhall-ht5tl emirates is Dubai based. Etihad is Abu Dhabi based

Or what a jerk Josh is

@@jeffies2821Why would someone be a jerk for wanting what they paid for?

Give it few years and there will be a list of airlines that haven’t banned him😂😂😂

😂😂😂

Just adding, they are thieves.