A device getting stuck on the logo screen can be a sign of a software issue. Here are some steps you can try to resolve this problem:
1. **Soft Reset**: Hold down the power button for about 10-15 seconds until the device restarts.
2. **Charge the Device**: Ensure the phone has enough battery. Connect it to a charger and let it charge for at least 30 minutes before trying to turn it on again.
3. **Boot into Recovery Mode**:
Turn off the device.
Press and hold the Power and Volume Up buttons simultaneously until the Infinix logo appears.
Release the buttons and use the Volume buttons to navigate to the "Recovery Mode" option. Press the Power button to select it.
In Recovery Mode, use the Volume buttons to navigate to "Wipe data/factory reset" and select it with the Power button. Note that this will erase all data on the device.
Confirm the reset, and then reboot the device.
4. **Update or Reinstall Firmware**: If the above steps don't work, you might need to update or reinstall the device's firmware. This can be done using a computer and the appropriate software for flashing the firmware. Ensure you follow instructions specific to the Infinix Note 12 5G model.
5. **Contact Support**: If none of the above steps work, it may be a hardware issue, and contacting Infinix customer support or visiting a service center might be necessary.
13 окт 2024
