This video explores the 911 dispatch services provided by Valley Communications Center in Kent Washington. It describes in detail the many systems that are activated the moment 911 is dialed.
How can a 911 dispatcher tell weather or not its a law enforcement type call and how to tell if its a karen calling or a tiffany calling in a legit call situation!!!!!
The PSAP will determine immediately if it is for police or fire and transfer the call to fire right away if necessary. In a call that will need both police and fire the call might get transferred to fire, but police will stay online too Many times you don't know if the call is legit or a dramatic caller.. If in doubt send them. For a fire/EMS emergency the industry standard is to gather dispatching help within 60 seconds 90% of the time with the clock starting to tick when the phone rings.
Very fine video, my County in Western Illinois was gifted with enhanced 911 about 10 or 11 years ago. The equipment has changed drastically even sense are 9-1-1 Center was put in. Emergency communications has also changed drastically since I dispatched 35 and 45 years ago. When you dispatched please you had a three Channel Motorola base station, only one channel what is your main dispatch channel. CAD systems had not even been thought about at that time, you wrote everything down on a Radio log sheet. If you didn't get it from the state police on another radio channel, you used a micro fish computer card to get drivers license information. You also used a micro fish card to obtain license numbers when requested by an officer. When I dispatched fire in Southeast Texas, you had a 1 Motorola Bass Station, and firefighters were notified by blowing the siren in another location. Then the department decided to go to plectron alert receivers, then a decision was made to go with Motorola alert receivers. This made it easier as the guys could just clip them to their clothes and find out a fire location. If you wanted to call law enforcement, or fire you used a 7 digit number. If you had a medical problem there was no such thing as EMS. The PR could call the local Funeral Home and request a BLS ambulance, or dispatch could call the local hospital and request a ALS ambulance. Regarding the comment on who is 911?. Look on the national Emergency numbers Association, and give them a call. I'm sure that they would be more than happy to answer your question. KRV 236, KRV 240.
