iRobot Roomba s9+ (9550) Error thirty-one (31) of HELL!! 

Fun fact... Amazon technical support just linked me this video to help me with my robot. You’re Internet famous!!

Same exact issue here. Was thinking of taking it back to best buy. But I read your video description- sounds like there is hope!

Same issue! I feel your frustration! I bought the S9+ bundle (with Braava jet M6 mop) directly from iRobot as a Cmas gift for my other half. The S9 error 31'd-out immediately. I initiated a replacement on 12/27/20. They said 2-4 weeks to ship a replacement and offered an accessory kit as a consolation... which is still backordered too. Ha! Can't use the accessories anyway if the vacuum won't run. It's been more than 4 weeks so I called yesterday (1/28/2021)... the replacement is backordered for another 2-4 weeks. I just sent them an email asking to extend the warranty for this inconvenience. Let's see what they say. Interestingly, the rep said they were having lots of issues with the S9... So they're aware of it!!!! I wonder if they're knowingly shipping out products that don't work. Likely! BTW - The Braava Jet M6 I received in the bundle was also defective. It couldn't recognize iRobot's reusable wet pads. iRobot sent me a replacement M6 in 7 days and it seems to work as it should. The rep was funny and said, "There are a lot of issues with the S9, but only like 2 out of 10 with the Braava's." I was thinking, "Wait! So 20% lemon rate with Braava's? THAT'S A TERRIBLE failure rate!" I have until 2/27 to return the whole bundle, so if things aren't rectified by then, I'm moving onto a different company. Unacceptable!

UPDATE: 1/31/2021 after 1/20 calls. I did get a email confirmation that the s7+ loaner is shipping this time. BUT still I'm very upset that the DEC's call promised me a 2-4 week replacement which was never set in stone. Nor did I get any email confirmation that was going out in 2-4 weeks. I could have spend less on a Shark from Lowes and not deal with this 2-4 week crap!!

This cured me from any robot vacuum desires. Thanks!

have just been disconnecting the battery and in the process I noticed that the small wheel at the back of the robot wasn't turning well. As I've had two catastrophic experiences with this model, I checked my other broken s9+ and the wheel on that rotated freely. so I pulled the pin (axle) out of the wheel and guess what? - it's bent. My partner says that it wold take a massive force to bend the pin and I believe it is highly unlikely to have happened in use of the robot. Can you check to see whether your wheel is turning freely?

This is so funny, i can totale feel your frustrations, your hand movements are epic 😂. Btw, i am having the same issues, I wasn’t so calm as you in my reactions 😜respect

**UPDATE: contacted iRobot on 12/27/2020 @ 10:27AM and the call wait time was quick. They acknowledged it was a known issue and Error 31 of hell is a bumper sensor issue. The replacement is currently backordered for 2-4 weeks and as a courtesy they will send me a free replenishment kit and extend it another 2 more years warranty. Although it was purchased from Amazon and I did purchased the Asurion extended warranty. Supposedly, the new batch of s9+ have fixed the bumper issue.**

UPDATE: 1/20/2021 Error 31 is getting worse and worse each week, even with the battery pull. I pulled the rollers out and cleaned the unit and the irobot was beeping nonstop when docked. So, I placed a call to iRobot with 40+ min hold time. I asked why my s9+ still hasnt been shipped when I was promised a replacement in 2-4 weeks. That call was placed in DEC and its not end of JAN. They said that order never went through. WHAT?!! they promised me a replacement and that order replacement never went through and now you want me to wait another 2-4 weeks?!!! I was FURIOUS!! i demanded a loaner a s7+ and at first said they had them in stock and them suddenly none in stock. i DEMANDED that loaner because I can not get by 2-4 weeks of not vacuuming when I have a dog that sheds. I also asked about the extended 2yr warranty they promised me. HE said if I get a loaner, I will lose that 2 YR extended warranty. WHAT?!!! I'm not too happy about this.

The same issue for me, for the second time. I got a replacement 3 weeks ago and now the new one is having the same issue again. It's been 30 minutes on the phone waiting for an irobot specialist.

Brought the Roomba s9 and it’s been nothing but trouble. The customer service reps iRobot are nice people (based in Dominica) but every call takes 45 minutes to an hour including waiting time. The robot constantly gets stuck (error 31) and is now having problems connecting to the internet. I think I’m sending mine back. I’ve had to call their tech support five bloody times and the thing is still not working.

Guys. I eventually bailed on trying to get the robot to work. Customer service was having me mess around with my Wi-Fi settings and I just knew that that was not the problem. I had purchased a couple of other S9 plus is his gifts and I took one of the other robots out to see how it would work. So far it has worked perfectly. I actually think I’m gonna wind up keeping the three robots although I am tempted to send them back and wait to see how the new Roborock compares..

Dec 30 experience contacting call center: I just called today (30 min wait 10 min call) Purchased Nov 29 via Amazon Services Inc (did not purchase extended warrantee). Roomba s9+ status: Experienced error 31 at least 4-5 times. Rebooted 4 times prior to call. Also have 'cannot communicate with cloud' error (no problem with my Wi-Fi and S9 is in same place as old S7). They are sending replacement in 2-3 weeks, getting replenish kit and 2yr warrantee. Thx to other comments I asked and they are sending new S9 not refurbished. Also asked if the call center knew if iRobot had fixed the problem in new machines - he did not know (not surprised) Disappointed in this quality problem with product that was released July 2019 - but this may be a more recent mfg problem. Call center experience was much better than other offshore call centers I have talked to. I will update when I get replacement

Having the same issue right after taking it out of the box. Paying ~$1500 and getting issue in the first couple minutes is the most frustrating thing ever!

Had same issue, after 1 month of working perfectly cleaning every day my s9 started randomly just stopping in the middle of empty room saying it was stuck. I did the reboot process multiple times but after 3-4 instances of it doing this it now just refuses to start and immediately gives error 31. I called iRobot who was obviously very aware of the issue (only troubleshoot for about 5 minutes) they provided below options. 1. Send replacement s9+ (on back order for 3-4 weeks) w\free replenish kit 2. Replace with i7+ and $300 gift voucher 3. Send a loaner of i7 until s9 is fixed (off backorder) I took option 2 given the number of reports of them sending out still faulty s9's (sometimes multiple times).

UPDATE: 2/2/2021 Error 31 is getting worse and worse to a point that app says, UNABLE TO START. if anyone gets an error 31, kick the front bumper 2-3 times and press the CLEAN button.

iRobot had a bad batch of S9 boards that caused the error 31’issue. They are aware of it and are replacing robots immediately with new ones (not refurbs). I just got my s9 last week and immediately it gave error 31. Called iRobot and they had a replacement in my hand in 4 days. They were super nice and got me taken care of. No company is immune to manufacturing defects. It’s how they step up and take care of you that matters.I’ve tied many robot vacuums from shark, dbot abs eufy and nothing comes close to the cleaning power and battery life of the S9+

ok, so this is what I did and it has sorta worked... I opened the little b up and stuffed some cardboard in-between the bumper and the plastic frame, but made sure to not block and ir sensors so it can sense when it gets close to a object, but it may move some objects that it didn't before, it moved a whole chair for me. It works for most of the cleaning when it does get error 31 again I just bash the living hell on the front bumper and hit clean and it goes right back to work. This is only a temp fix obviously until I get my replacement.

I ordered my s9 directly through iRobot. So frustrating. They are sending me the s7 until I have a working s9 unit. Initially, I was told 2-4 weeks and I’m past that point. My recommendation.... CALL them and get the s7 until you get what you paid for! It’s Ridiculous!

Hum, i was thinking about buying it since in Europe Roborock only sells the S7 on Ebay, AliExpress and Geekbuying through chinese sellers (all very reliable in terms of warranty...) but after seeing this video, i'm not sure i'll throw away 1499€ (+/- 1799,83!) for having this kind of problems. Thanks for the "warning"

I've had this problem too, only it's called error 30 and when you click through the app to the 'help' it calls it error 2-5. But it's all the same problem - one minute of cleaning and it stops dead. I was in touch with iRobot about it who were slow to respond and unhelpful. In the end I got my money back from the credit card. :-(

I am waiting for my 3rd replacement. Both previous machines had exact same problem.

Mine did exactly that today. It is my third s 9550 in a year. I never had a problem with the 750. This one has one problem after another.

*UPDATE: have not received my replacement yet or my free replenishment kit. Here's something odd. I have the whole first floor mapped and have it schedule each day to do certain areas(ex: kitchen, living rm, and dining rm). the schedule cleaning areas somehow cleans other areas which its not suppose to and what ends up happening is it dies middle of the vacuuming because the batteries was low and it didnt know to go back home to recharge. anyone run into this issue??*

Having same problem! Did you get an email confirming the replacement Roomba right after the call? Just got off the call myself but haven't received any email with instructions

I hated my Roomba i7. Had no suction power, the navigation system was, well absolutely terrible 😂 After 6 months of ownership, it ran over cat vomit and never recovered.

Check to make sure when you installed your app that you installed on the 2.4 channel. Make sure you are on the 2.4 channel when you communicate with the vacuum. I overlooked this on the initial SD series I tried a year to work. When installing the replacement I noticed that detailed. The bot cannot effectively communicate on 5. Their techs never asked me what wifi channel I run if on. I name my channels to insure I can distinguish which is the 2.4.

We are having exact same issue, just bought it 4 days ago, it is going back to amazon. And we might be buying one from best buy to see if we have better luck. At least if it fails they will exchange or return it.

Exactly the same issue happened to me in the first use week. Two months struggling with this bloody device. iRobot told me they will send me a complete set, including cleaning base, but without battery. Still waiting after one month because of lack of stock. I'm afraid this is a failed model (navigation sensor failure) and iRobot probably is retrofitting/redesigning that sensor. Very dissapointed after a 1500€ purchasing and my home full of pet's hair!!!

Seems like some type of sensor in the bumper is having an issue. Reminds me of my Roomba 560, where the left bumper switch failed. Now its starts spinning and gives an error after a minute. It did last me 13 years though, and I'm looking to get it fixed this weekend. I would upgrade to a better robot but most are too expensive for me at the moment.

I’m currently having the same issue right now! Pisses me off!!

I just got replacement #2... got it out of the box and it does not work either... why are they putting out the expensive vacuum if it has issues? So frustrating..Grrrrrrrrrrr

so I had the same issue and to fix it was to reconfigure your network setting again then place the roomba back on the base and that should fix it.

I have reset my wi-fi router, reset the robot, and put it on the home station. After that error 31 has gone.

Just got mine today. Can’t get it to map a single room without getting error 31. I’ll be calling their customer service tomorrow. Already took filter and battery out, and reset them. So frustrating. Watched hours of reviews before choosing this model. And can’t get it to work even 5 minutes!!! 🤬🤬🤬

So if they are replacing it with the i7 does that mean that the i7 is more reliable and they've work all of these kinks out?

Wife on phone w Customer service for couple hours this morning, Essentially told sorry, can give you $100 credit towards a new one. There seems to be no fix.....really crappy. Wont buy another one.

Same problem with two. iRobot is out of stock still! Amazon is refunding. I may reorder but now I’m leery.

UPDATE: 2/4/2021 I'm still getting emails from irobot every day that my i7 loaner is still backordered. Yes, they dont have anymore in stock! its still getting worse and worse each day, with each little bump of a furniture its considered STUCK! here is my history log. lets see yours! ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-t3PtAmeNsZQ.html

I had the same error 31 hell. Returned the POS and got a Deebot T8+ for way less and its way better.

Hey, any update on the situation? Does the error still occur?

You should do battery retest

I don't like the s9. I had so much trouble with it on the other hands, my i3 + was purchased 1 year before and still working. What is wrong with that model with 2× the price.

*UPDATE: I found this on reddit: www.reddit.com/r/roomba/comments/kk45ym/error_31_s_model/ so I decided to take the bottom cover apart. Didnt find the wheels being looser or not, but I did do a deep cleaning removing all the caked up dog hair behind the green rollers. I also found strings from the dog toy rope on the corner brushes. Also removed the battery hoping to reset everything. I put everything back together and no error 31 of hell. I ran the full vacuum today till it went back home to recharge. i hope another full vacuum tomorrow I should get a full map completed.

10000000000000000 здрасти на всички за пожеланията и да се видим и да се видим и да се видим и ❤

Where did you get your pet’s cage? 😻

Omg. Wtf🤣 I have the same problem and I stand there any yell at heri bought it two weeks ago and it hasn't worked long enough to even map my house!

oh yeah, what frustrated me about my i7 is that it would squeak constantly. my ears would be screaming bloody murder and i just lost it. it even almost hurt me when i had to jam my fucking hands into the rollers to get it to stop since it didn't stop running when i lifted it up off the floor. it wouldn't ever update, and it had a firmware breakdown. sent it back to best buy, furious to the point where i wanted to destroy it, because i was pissed.

I’m having the exact same issue! Literally, the same issue and I’m doing the same things you are, it’s so frustrating!

Take the battery out and put it back in . Then reconnect it to the app

Nearly half a million views. Enough for a class action law suit here. Full refund for this expensive junk.

it works for me

hi guys. i’m planning to buy a roomba s9+. hopefully i don’t get error 31. if that happened to me immediately after i got it out of the box, i would’ve bashed the bloody hell out of that stupid piece of shit, and would’ve thrown it into the box, and sent it back. i’m gonna be furious if i get this error. fondoo, is it possible to call irobot to see if they can help even if you don’t have a warranty on the robot?

REALLY? BUMPER DISOLGED OR NOT WORKING!

Warum hättest du ihn den nicht einfach ersetzt?

Is it really that loud?

if I had a s9, and it did this to me, I would burn it in my fireplace during winter

Is anyone aware of a RU-vid video that shows how to fix the magnet alignment issue which I understand is the root cause of the bumper issue? I have an s9.

and MY CASE TROUXE TO O'BRASIL, AFTER BUYING IN AMAZON I HAVE NO RIGHT NOTHING HAS ONE SINGLE ASSISTANCE IN BRAZIL AND DOES NOT RECEIVE THE ERROR 3

Can anyone help me?? I bought mine on Mercari and my s9 is less than a year old they are saying they won’t warranty it Bc it wasn’t purchased through an authorized retailer..

I keep getting the error that the brushes are cloned, when they clearly are not

Something inside the roomba is broken

Same problem. Since 2019 and irobot doesn’t care about it

Broom and dust pan would’ve been sooo much faster and easier. You wasted 15 minutes pressing buttons 😔

2:39 See the app for help. Error 31

It looks like your Roomba doesn’t work anymore😂

I have same problem :// so what can i do now with my robot

EXCELLENT 😊👍 3444.

What happend to the roomba s9+?

I think your robot vacuum is corrupted

Holy crap that thing's loud. My upright Shark vacuum is more pleasant to listen to

Hate this error. So annoying.

Before part 2

OK so any solution?

Ну и зачем снимали,показывали ,эдак мы тоже можем,я думала будет решение проблемы!

I am having the same problem ugh!!!

everone who keeps making a huge deal out of the curse words this guy said, please kindly shut the hell up.he can be angry because this situation is absolutely infuriating. so STOP. ACTING. LIKE. IT'S. A. BIG. DEAL.

8:19 ew I thought it sounds regular not like a non Roomba with a power suction modes…

If you have a roomba try reboot your roomba

0:16 i see dyson v8 My house get dyson v8 and dyson hair duaiyer

UPDATE: 3/23/2021 finally!! s9 replacement has ARRIVED! its xmas for me!! hope and pray they fixed the error 31 of hell and the popup lid issues. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-X8EZXTqBJJ0.html

have the same for no reasons all the time

I hope when I get a braava m6 this sh doesn’t happen

10:33 - See the app for help. (Error 31)

How to fix it?

take out the battery and put it back

I will say you didn't hold the clean button for 20 seconds in the video like the app suggests. The 10 second hold you did is not the same "reboot" that the vacuum was asking for. There is a 10 second reboot, and a 20 second full system reboot.

Funny

Same with me. Its a joke. I spent S1500 for two towers, Romba and Brava

😂

I got the same error 😢

mij roomba is so broking

UPDATE: 2/23/2021 running i7+ loaner since 2/4 and no problem whatsoever. rock solid! ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-1vI0OIg0R_8.html

what the hack you can't say fuck or hell ok my mom don't like fuck or hell word

O9😊😊

remove the bottom plate

Inkpen and loud

its VERY LOUD!!!!!

Mine won’t turn on

I thought the robot was supposed to clean not being a a jet