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Is Your CS Data Strategy a One-and-Done? 

Custify | Customer Success
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De'Edra’s advice for you is: "There's an evolution to every single metric, every single framework, every single success play. Those are things that are constantly evolving, and you need to be nimble and agile in order to continue to do it successfully."
Remember, automated garbage is what you get if you put in garbage data. It’s crucial to incrementally build your data points and continually run your analysis. Revisit your ICP every six months and ensure your metrics hold up. Avoid analysis paralysis by focusing on key data points that drive customer outcomes.

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7 сен 2024

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