IT Customer Service Skills: What to Do When You Don’t Know the Answer to a Customer Question 

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No one has all the answers, but sometimes it can feel like you’re expected to know the answer to every question a customer or coworker asks. This critical customer service skill is not, however, about your ability to answer every question. It’s about your ability to handle every question gracefully and ultimately to provide a complete and accurate answer. In this video, you'll learn what to do when you don't know the answer and, just as importantly, what NOT to do.
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What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (www.amazon.com.... It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: CompassionateG...