When people discuss 'banking being broken', they often refer to the technology itself. As Ewan Silver says - that isn't necessarily the case. The fundamental flaw within banking at the moment is the way that banking products are treated within the organisation. A customer can get a retail bank account, a credit card, and a mortgage from one bank. They would expect this to be a seamless process, as it looks like one entity - but from the bank's perspective, these are three different businesses entirely. They have no single-view of customer.
This was OK for a while. All banks worked in this way, so there wasn't exactly a high bar set for them, But now, with challenger banks offering realtime payments and notifications, and GDPR regulations enforcing banks to enforce KYC across entire organisations, the banks NEED a single customer view. And they can't seem to get there easily.
So what are the potential solutions? Ewan explains it all, with our 11:FS Lightboard.
29 сен 2024
