This video explores the key ITIL 4 practices you really need to know if you plan to operate in an ITIL 4 based organisations and especially if you are planning on doing the ITIL 4 foundation exam.
You need to be able to recall a number of ITIL 4 practices in terms of their 'purpose' but also be able to go through a number of 'practices in detail'
The focus of this video is all about the ITIL 4 management practices and IT service management generally, which will equip you on your journey over the ITIL landscape and ecosystem.
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3 сен 2021
