JBL Link 10/ Link 20 reset SOLVED!!! 

Lifesaver! Thanks mate. Instructions start at 1:33 Hold mute button for about 7 seconds until wifi light turns off. Then hold both mute and power button for about 20 seconds. Then power up, and re-set up the device through Google Home.

THANK YOU I HAVE BEEN STRUGGLING WITH THIS SINCE FOREVER. I switched WiFis completely and ever since it didn’t want to work so I left it there for MONTHS. Now that I found this video BOOM finished connecting it and everything within minutes. THANK YOU

This worked for me and saved my JBL 20 from the scrap heap, and the cost of a new device. Happy days! thanks so much

Awesome video! Thank you so very much! We are moving and found this speaker and wouldn’t you know the “reset” option wouldn’t RESET!!! How frustrating. You saved this speaker’s life 😂😂😂

Funcionou perfeitamente, Obrigado Passo 1: segurar o botão do microfone por 7 segundos Passo dois: segurar simultaneamente os botões ligar/ desligar e o botão do microfone por 20 segundos Passo 3: entrar no app Google home e configurar normalmente

FINALLY HAD SUCCESS !!!! For me I kept it plugged in and turned on 1.hold Bluetooth and plus in at same time until it turns off. Release buttons 2. Press power button, (mine didn’t turn on fully with little dotted lights) , hold volume plus and play buttons until it turns off, release. PRESS POWER BUTTON , sit back and breathe a big sigh of relief the WIFI should now be blinking , speaker makes a soft noise, your phone will chime finding the new device FINALLY!!! Hope this helps you out ! Anyone wanna buy 10 of these 😂😂

You are right, the other videos were telling us to hold buttons that did not work. Your information helped resolve the change of WiFi issue. This video absolutely helped me, your tips worked thank you very much!

You saved my life. I just changed my wifi and last night I was just about ready to smash this speaker to smithereens!

Imagine this guy helps people more than the actual main website does. I tried this with the JBL Portable Speaker and it works as well.

Thanks man. Bought a new iPhone and was having trouble connecting the JBL speaker until I saw your vid.

Thank you SO MUCH. Seriously. I thought I had another busted JBL Link 10 on my hands after I switched Wifi Networks. Glad I found this video.

This totally works. Thank you so much. Not all heroes wear capes.

THANK YOU!!!! This video saved my JBL Link 20 from being thrown out of my apartment window! ;)

I could not duplicate your results, However the folks over at JBL (Harman) instruct customers to use a paper clip and while the unit is on to do a single press and release of that tiny reset button located under the flap next to the the charging port on the Link 20. You can actually hear it click and watch the device reboot. Did you use a paper clip?

Thanks a bunch for this! It worked! I have been pulling my hair out trying to figure this speaker out! Now it works, again!

Turns out mine was a lot more simple. Just powering it off and back on. Who knew? Thanks for the video anyway. If I need that actual reset, i now know what to do.

Ian, thx for the video. You almost nailed it, but some of us still have issues with the JBL Link 20 that aren't always resolved with this solution, unfortunately. There's a solution for those few of us, luckily! Maybe you can share this solution in another video, 'cause this one's hard to find on the web..? So what I did was, box off, unplug the energy, HOLD MUTE and plug it again. Now, hold MUTE while the box initializes, and hold, and hold, and hold. All the way until you see the WiFi blinking and the 4 lights went off. Then (and only then) release it! If all was good, the box will now have its default name, BT is off, etc. Also the account (and former wifi source!) that was connected to the device before, is now removed, which I think it might be why the Google Assistant started to work again. Pfew, finally...

Thank you bro, you saved me. More than an hour wastimg time unil I found your video

Hi Iann .My Link 20 does not reset. Anytime I press mute for a few seconds a red lite on the first dot above the power button appears then I press the power button without releasing the mute and it shuts down without powering on until I released it and pressed again but what obtain is just the four front lights blink and not a Wi-Fi signal light. Have you figure out a different way of resetting ?. Thanks !

Have you ever had the issue where there’s a random ticking sound on the speaker when not used that no matter how many times I reboot the device it’s persistent?

I almost throw this speaker before tumbling into your video, appreciate it man

Thanks. Been spending many hours previously resetting the unit.

Do I need to delete it from Google Home first?

This method is the only on that works. Great Job!

There is also an instruction to make sure the device is plugged in (not just powered on) which helps the process along.

Works for JBL Link 300 I have working on this for over an hour and tried a lot fo different stuff but this worked. Thank you

Worked for me in 2024! Thank you!

If dont turn on still flashing what is the problem please answer

Save the day! Thanks from Brazil!

Thank you from Brazil!!! Saved my life!

Thanks so much. After the last update it's been giving me so much issues. It shows up on the app but whenever you click on it. It says you're not on the same Wi-Fi network and on the device it asks to log on through the app. Even try deleting it and unpairing it

my link 10 would cut off when the volume was turned up,then reconnect,then do it all over again,could it be the battery?only 2 yrs old

You're a star - been trying to sort this out for 4 hours and thanks to you its finally reset :-)

thanks for sharing your experience.. it didn't work the first couple of times but eventually did.. thanks again...

Bro that videos is a life saver! Thanks! I owe you one.

I went through your suggestions and pressed all the buttons that you directed. However, my JBL Link 20 still wouldn't pair. At this point I went to Play Store on my Android device and then updated my Google Home app then opened the app. I then went through the process of setting up Google Home which led me through the process of reconnecting to my new Wifi. After this process, my JBL Link 20 worked...maybe the "key to success" is updating and/or resetting Google Home so that it is set up to the new Wifi (and the JBL Link 20 as a default connection process through the Google Home setup).

Thanks for this. Was driving me mad.

Thanks for making this video! All the instructions online missed the part of just holding the mute button for 7 seconds :)

I watch this clip every half a year when i change my wifi name or something happens and the speaker goes dumb

Mt jbl wont charge any advice on wat it could be or wat i could do

Hey I did this but now my jbl won’t turn on can u help ?

Thank you so much for the video. Finally solved connection issue with your instructions.

Tried your tips and it's sooo effective. Thank you!

Is anyone can tell me how to fix this device bluetooth problem? The bluetooth button can‘t on and of course i cannot make it connecting with my iPhone

Mine didn't work. Instead, it's wifi signal doesn't show and it turns off at will after some seconds whenever I power it. What can I do?

Great video thank you! I was about to give up repairing a link 20. Thanks for your help😊

My problem is that my speaker was on the charger an when I took it off it jus turned off and when I put it back it won't turn on

thank you finally a bloody solution to this problem 👌👍🖖🤜🤛

Do you know why JBL discontinued the link series smart speaker ?

I freakin love you man, life saver 🙌🏼🙌🏼🙌🏼

I followed all the steps twice and when it starts back up the 4 dots on top pulse and a minute later the wifi flashes it doesn't pulse like yours does in this video, any ideas?

Saved my day. Thanks!

off the topic is it okay if you stayed plugged on the wall charger?

THANK YOU, IT WORKED LIKE A CHARM😎🙂👌🏿👍🏿!!! YOU SHOULD BE THE *CEO* OF JBL, Bye the way they have no idea how to fix this issue. U DA MAN !!! 😎

Well i tried it. But in the google home app it keeps saying this: chromecast found: Would you like to setup softapp_ But its unable to setup to the wifi it keeps saying

Thanks for this, it worked like a charm.

Thank you! It worked on my Link10

Dude, I could cry. Thank you.

After resetting, my device power cant turn on by the power button. it can only turn on by inserting the usb cable.. please any help?

Thanks thousand times, you saved my day.

I’m having from similar to others in the comments. My mute button acts as the power button so when holding it down, the whole thing shuts off but the only way to turn it back on is by plugging in to a charger. I am stuck in the mute mode because i can’t unmute nor does the reset work or factory reset.

Did this but when trying to set up via Google Home app, I'm getting a message that the JBL Link 10 needs to be activated first before being set up. Nooooo clue that this means. Has anyone figured that out??

Thank you...thank you....thank you so much!!!

Lifesaver👏🏼thank u it worked 🤝🏻

Thanks man! That’s solved my problem with my Link10

THANK YOU SIR!!! YOU SAVE MY LIFE WITH THIS HACK!!!!! GODBLESS YOU SIR!!!

Bro my phone and my jbl speaker is not connecting how to fixed it

Good job thanks for helping me reset my speaker!!

my JBL link 20 does not turn on Bluetooth or Wi Fi, you think it is a software fault

Ok so for everyone posting comments about it apparently there is a glitch that causes some devices to power off while pressing the mute button. I currently do not have a solution for this as neither of my speakers have this problem. If I find a fix I will update you all

Woowww thank you so much bro! This really did the trick 🙌🏾💯

My wifi symbol doesn’t flash back on after holding the two buttons idk what im doing wrong here

Thank you! This worked for me

Fantastic, problem solved! Thank you

You are talking about holding the power button and 'volume down/mute button', but you are showimg and holding the microphone mute button.

You’re amazing! Thanks!

MAN!!! Y O U S A V E D M Y L I F E

There is a red light on the front of the speaker so I am unable to turn it on

Pls help mine the Bluetooth button it’s not work

Thank you so much!! You just helped me big time

Thank you very much for this video!

Amazing... thank you very much!

Great Video!! It really help me!

method worked well. Thanks.

Thank you, I worked!

🥺🥺 It try but my link 20 don't work😭😭 help me!

Nice,we have an older version but reset works perfectly thanks

VERY GOOD THANKS

Super helpful!! Thank you

thanks you save my life!

D A N K E! Thank you!

THANK YOU!!!!!!!!!!!!!!

Thanks, it works

thank u so much!!!!

Thanks mate ❤

you’re the man!

Thanks heaps, thought id lost the JBl

thanks, that works for me

Thank you!

Thank you so much!!!