Jira Work Management for All | September 2023 

3:36 This is a great overview. I’ve been digging into these tools recently myself to level up our current processes and people in the tool Confluence, and synchronize with the tool (Jira) which helps keep us on track with projects which center around future improvements to current process, people, and tools. I have had similar realization on topic of people, processes, and tools in a business. However, my version comes from a slightly different view as a result of pounding my head with our strategic planning housed inside these Atlassian tools. I just thought I’d share to spark additional perspective, ideas, thoughts for anyone who finds value. My perspective goes: Process, Metrics, People, Tools. 1. A business provides a service or product to solve a problem or add value in the world. 2. Because quality is MEASURED (Metrics) by the amount of deviation from its standard, quality must also be REPEATABLE, this requires a PROCESS in delivering your product or service to a quality standard. 3. Once we can map and define a PROCESS to deliver the product/service, this allows us to define the METRICS for how we’ll measure standard of quality from the process. 4. PEOPLE - Role Clarity: Clear documented PROCESSES provide an accurate job description of what the role does, helping to attract the right candidates. Performance Expectations: Outlining clear performance METRICS ensures that candidates understand what's expected of them and how to be successful. 5. Now to scale, you do this same thing for the manager level, which will be mapped on top of the above employee processes and metrics for the manager to recruit, train, and mentor employees in their role’s process and performance metrics. Now you can replicate employees to deliver your product/service with quality at scale. 6. Leadership role and success is then mapped from the manager level. The leader sets company objectives, and then holds the manager accountable through his/her measurable Key Results or outcomes, which is achieved by employees applying various performance standards to various areas of their measurable process. This results in the output of Key Performance Indicators which is essentially data gathered in various places in the process to determine performance towards the KR. 7. Applying this to Strategic Planning - OKRs and KPIs - Remember a process is the WHAT you are doing, broken down into smaller components so that you CAN measure WHAT is being done… KPIs (Employee) IS the data measured to INDICATE the PERFORMANCE if WHAT you are doing is producing the desired KEY RESULTS (KR)(manager), to accomplish the company Objectives (O). Objectives set by leaders, to know if we accomplish those objectives we need see these (measurable data) Key Results (KRs), and then the changes in processes driven data would indicate performance (KPI) towards producing the Key Results required to accomplish the Objective.