so the customer service has been spot on and our machine arrived today - plugged it in made ice - not loud easy to fill - AND THE ICE IS SO MUCH LIKE SONIC AND SOFT - Glad we bought this and got the discount - thanks for doing your review because I would have probably passed over this brand!!!!
Had the original GE Opal nugget ice maker. It basically was a heater that made ice. It got so hot with noting blocking ventilation and air flow. It also was a moldy mess. Their clean cycle sucked and I'd have to completely take it apart to get into it and clean it. Moldy mess is an understatement! There was still some scaling using reverse osmosis water even. Even for the newer Gen versions, just search RU-vid you'll see what I mean on mold/mildew. The unit finally gave out and we almost bought the latest Gen 2 but I still think it's not as sanitary as it should be and extra steps cleaning will be needed with still no guarantee it won't get moldy. So we'll give this one a try and see how it goes.
right before i hit the purchase button I realized that the return shipping might not be within the US and it could cost a fortune to return it for warranty. Do you happen to know??? might be why it is not on amazon or any where except from the company directly.
Anyone have any idea why it would one of these would want to continuously clean. I have only had it three weeks and only used distilled water in it. I will let the cleaning cycle run then hit make ice and within an hour it is back to saying it needs to go through another clean cycle. customer service hasn't sent back anything helpful.
whats the difference b/n the 2.0 and the original one? The 2.0 is currently sold out but the 1.0 is still available. Can you remove the magnetic cover to easily access the ice if you want to bag it and store it to have more ice on-hand?
I don’t think you can remove the cover to get to the ice… I am unsure what the difference was between the 1.0 in the 2.0 but we are using this icemaker daily and really like it.
so when you wake up in the morning is there ice or do you have to start it??? does the ice melt over time? If so doe it get remade into more ice or do you have to drain????
i am on my second unit and both just spill ice out every now and then by itself - any one else having this. Customer Service was great about the first unit and I will call on Monday to inform them the second unit has done it also. They asked if the flap was stuck or jammed open on the unit - i explained no but the flap felt like it just hangs there with easy movement or rocking. The second flap feels the same as the first. i can keep a cup there to catch the stray ice falls but shouldn't have to. Still love the ice
got my third unit today - still spills out ice randomly - hard to believe I got three units and they all do this and no one else is reporting this issue (sad face) - have put them in different spots and insured level. Starting to believe its just a bad design. The second unit started making a loud screechy noise yesterday - I filmed it just in case. Unplugged the unit and then plugged it back in and the noise has not returned. Still love the ice and considering keeping this third unit = will just keep a cup there to catch the random drops - probably look at the internet for other brands over the weekend. Customer Service has been great!!!
I just ordered ours... I'm so excited!! 🎉 Your review helped me so much. I've been researching for months on end and couldn't decide. 3 of my friends have the GE Opal ice machine but I wasn't sold on it. I love the sanitary level to this one as well as many other features. Thank you *btw the 30% off code worked!! PREPWHISPERER30
