A perfect process is one that is continually improving itself, so it's not a destination but a journey worth starting. (Timestamps below)
3 key behaviors are key to achieve a process that produces near-perfect outcomes based on continual process improvement:
1) Never make a defect
2) Never pass a defect
3) Never accept a defect
These behaviors help avoid the risk of unawareness of poor quality meant by Taiichi Ohno when we used to say "no problems is a problem."
Timestamps:
0:28 - What is a Perfect Process?
1:05 - How to get to Perfection
1:21 - First of the 3 Nevers - Never Make a Defect
1:48 - Never Make a Defect Slide
2:02 - Jidoka Definition
2:23 - Trust is Key
2:54 - Second of the 3 Nevers - Never Pass a Defect
3:14 - The Cost of Letting a Defect Through
3:57 - Third of the 3 Nevers - Never Accept a Defect
5:08 - Never Accept a Defect Slide
5:53 - "No Problems is a Problem" - Taichi Ono
6:25 - 3 Nevers Summary
9 сен 2024
