We have a premium license but when we added a TV, showing an error "not connected to the SPLAYER remote server. Please check RM server. Can you please help in this?
Hello and thank you for your comment. This error could appear due to the remote server not matching the MagicINFO server. You can check and fix this by going to Setting > External server management > Remote control server. The ip-address here needs to match the address in the URL that you use to access your server. If you any other questions, you can reach us at support@magicinfoservices.com
Dear, You can only activate one off the same type off license in Magicinfo but you do need to change the quantity number on that specific license. This means when you whis to connect two screens you need a quantity off 2.
