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Major Incident (MI) in ServiceNow 

snowexpertrohit
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Major Incident (MI) in ServiceNow | Incident Management
A major incident (MI) is an incident that results in significant disruption to the business. A major incident demands a response beyond the routine incident management process. Major incidents have a separate procedure with shorter timescales and higher priority, so that there is a faster resolution process for incidents with high business impact
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10 апр 2022

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Комментарии : 11   
@gunjankiratkar3866
@gunjankiratkar3866 2 месяца назад
Is there any option to add news fileds in workbench header ? Just like already present fields created, priority,assigned to
@faceoff_theyear
@faceoff_theyear Год назад
Incredible training 👏
@SnowExpertRohit
@SnowExpertRohit Год назад
Thanks, please like share and subscribe
@INFJames
@INFJames Год назад
Interesting how there is no 'Post Incident Report' tab by default. And the fields under the 'Major Incident' tab are different ootb. "Timeline kind of timeline" :-)
@EdServiceNowAdmin
@EdServiceNowAdmin 2 года назад
Great Video. If a Major Incident is closed. What role does a user need in order to see the full incident? I know I can see it with the admin role, but I have a user that has the ITIL role and can only see parts of the incident
@SnowExpertRohit
@SnowExpertRohit 2 года назад
what do mean by full incident? you can try for major_incident_manager
@annirnitadash
@annirnitadash Год назад
Is the MIM plugin a paid plugin or free?
@pavankumar-je8tw
@pavankumar-je8tw Год назад
Great video... Do you provide training for major incident manager and problem manager?? How do I contact you..
@SnowExpertRohit
@SnowExpertRohit Год назад
snowexpertrohit.com
@aswathykrishnan1953
@aswathykrishnan1953 2 года назад
Is there any option to record RCA in servicenow ticket?
@SnowExpertRohit
@SnowExpertRohit 2 года назад
yes.. that have dedicate fields on major incident
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