Man loses $133K in moving company fraud case, will 'never trust' Truist bank again 

Exactly. I had a $1 charge out of one of my accounts and I immediately received a text message asking to respond yes or no if I knew the company. My phone rang from the bank within 3 minutes of me replying “no” to the text. My account was frozen within 10 minutes of receiving the initial fraud alert text message. FYI: all this happened on a Sunday morning. From what I’ve heard, Truist is turning out to be a nightmare.

Only if your bank is using AI/ML. If not, you are going to be this guy. Every company is a software company, if they know it or not.

@@AntMcLeod exactly!

@@AntMcLeod your company is only as good as its cyber security and software

Someone stole my credit card information and charged $1. Bank of America immediately notified me about the charge and they confirmed it was fraud. They issued me a new card.

Immediately!!

Ha ha! Good luck with that! Their legal team spans multiple floors in a skyscraper. You better have deep pockets because they will file every motion and do everything they can to make it as expensive as possible and you have to pay that as you go. And then if you lose, you've lost even more money.

and the moving company.

Only problem is that will take a lot of more money and he’s already out of 21,000 if he loses the lawsuit he loses everything plus the 21,000 banks have a team of lawyers he should win tho .

Banks have powerful law firms

Never trust the bank period

He will sue the bank. And he will win. Everything takes time.

🤬 I would of burn that bank down

@@brianwilliams8568 Especially in these times. Take all money out except for bills

He really does

Just sue for 500k + 133k. Easy

@@joeschmoe8504 definitely

and time for Bruce to be taken out back behind the shed and taken out with the shotgun...

I smell an inside job, how about you? 🧐

@@LeTrashPanda In my line of work, we call that an internal. I definitely think that’s possible.

Spot on

PEOPLE Just cause a banking officer tells you something don't you believe it. Send Facebook and RU-vid link to your Congress Persons with letter.. maybe even tweet, BUT KEEP IT FACTUAL, with suggestion people needing to check accounts with bank.. Also go to BBB in both the state the branch is in and state the home office is in file complaint. They need to keep there A+ rating.

I worked in the check processing department at a bank. Not one check goes through a bank without human eyes always seeing every single check. This is despicable.

I work in money movement and that is one poor banking practice. Compliance red flag 🚩 on those checks are so obvious. Also, banks have the ability to track funds and what external financial institutions the funds went to. If they were cashed banks usually have to have ID 🪪 of the person cashing check.

It’s because they using ATM’s and Mobile Accounts to cash them.

Thank you for that info. When something like this happens, the problem is that most of us simply have no idea which agency to contact, and we waste a lot of time, money, and emotional energy running in circles trying to get answers.

This needs to be higher. I caught Wells Fargo opening 5 different accounts in my name. I also had SunTrust do something similar to this before they were Truist. They cashed a fraudulent check that overdrew the account. They never sent any notice about fraud or about the overdraft. I had specifically disabled the overdraft "feature" but they apparently re-enabled it so they could cash the fraudulent check. Then they hit me with like 5 overdraft fees. After finally getting them to do something about the check, they refunded only 2 of the 5 overdraft fees. Never trust giant national banks. Their systems are too complex for them to keep up with and they're too big to care when an error on their end eviscerates somebody's savings.

@@AM-ce4of yes I had a similar story to you. They fraudulently created checking accounts and attached it to our savings for me and my sister who were minors. We couldn't get online banking, and since we had so little activity on our accounts they would only send the statement quarterly. The checking had some minimum balance which obviously wasn't met because we didn't know about it. They charged the maintenance fee and then it overdrafted and kicked in the over draft protection transfer from our regular accounts. We found out 2 months later. They also structured it in such a way that I couldn't get the statements after they took my copy (was young and dumb and didn't make a copy before going to confront them). So I needed both my sister and mom to give authorization to get the statements reprinted, which they refused to do at the original offending branch. I went to another and a very nice banker helped us out. And finally I got my money back after 7 years with the class action. I told my friends, including some really poor friends that I got $50 stolen and got like $77 back and they were like "you were this upset over $50?". But I had been robbed by banks before at BoA (parents didn't check the min balance). But I did all my research to make sure that never happened again. And it did anyways, I was so distrustful I wanted to go back to dealing in only cash which I did after the first time. But my dad insisted I keep an account somewhere because the amount of cash I had accrued since I was an extreme saver was "dangerous to have on hand". My compromise became using credit unions, I signed up with my college credit union and been a loyal customer for 7 years now. I wil never keep any significant balance at a for profit bank ever again.

Thank you for this information!

Thank You 🙏

I think they should give more back for pain and suffering in time wasted dealing with this bullshit

It’s because they using ATM’s and Mobile Accounts to cash them.

They also need to sue the moving company for hiring a convicted fraudster to enter the man's home and do the moving service

This was the company that moved him that stole the money.

Yeah it’s going to be covered banks have insurance

Me too

Worst part he only got 7 years in jail when he gets there he will associate with more criminals that will expand his potential meanwhile the poor people will loose more money I'm sure he stole from lots of more people and that was their life savings

Imagine being 65 retired and thinking you have 100k in the bank but you don't cause some ahole stole I will be devastated

thats all banks are

This happened to a friend of mine, she had $5,000 siphoned from her account within one night. She was going to get some of the money to make her little fan series, luckily the guy got caught. her money was refunded, he's currently serving time in prison.

Because you don't want to the taxes to hire more employees & Gv't doesn' want to become efficient... Which includes better utilization of assets--bldgs & staff--open longer hours & on weekends... Mgrs don't want to work extended shifts... Like restaurants, stores, banks... that serve the public.

Banks (FDIC) and Credit Unions (NCUA) are both insured up to $250k.

@@bourbon.36 I don't believe that covers bank fraud, just bank failure.

@@bourbon.36 250k worth of protection per person, if it's a joint account(married couple) it's 500k

@@UndefinedStasis it’s per bank or per person? If I out 3 banks. Then I’ll get insured up to $750k?

That's something that a lot of us forget about, I suppose, because esp. that many of us do not have that large an amount. Even so, it IS a good idea to check your accounts on a regular basis - I'm guilty of not doing this..

That's awesome

Wow the bank is responsible. Maybe it's someone who use to work in the bank

I was a teller and I guess I was good at it because these checks would have NEVER been cashed on me!

@@shiwan45 that is what I’m thinking, is probably someone who works internally who allowed all this to happen. Whenever people would come to deposit or cash a check, I would always do a quick look at their history to see what was going. If I saw suspicious activity I would follow up and report it to the fraud department.

@@sydbey947 me too, I would have never let this business or anyone get away with something like this.

When I was a kid I had a collection of half dollars and $2 bills in a case that was pretty inconspicuous that you'd expect to be with kid toys that case went missing when we moved after hiring a moving company and as well as some of my Lego sets.

Wow

I work for a moving company and haven't stole from.any customers... this is BS. 1 bad mover makes us all look bad I guess

Xavier Cunningham my advice. Get out now. That job is meant for kids 18-25 and thats it. Theres no retirement plan, theres no insurance. I would be highly surprised if you have med/dent. You prolly make a HAIR above min wage and the only thing that saves it is that tip at the end that you MIGHT get… leave the moving business. Find a career. Something you can retire on…. Theres not a single mover with retirement. The old ones are used up until they finally stop making all the youngsters theyre working with, lump all the furniture for em. Then theyre done. No payout, no nothin…. Just a job at mcdonalds until they die

thanks for the advice!

He was way calmer about it then I would've been. Recently, Truist just "forgot" to cash a check I needed for rent and spent a while week having to prove I attempted to cash the check in the first place. I was livid.

@@KingXOreo omg yes that is infuriating! They have no care in the world of how this affects people. I’m terribly sorry you went through that :/

They should have a detailed say. But its bs. The banks clearly know. They simply close your accounts. Report it but to report the reason. They dont tell you. Nor will they help you at all. They say its bad for business. They will not pay you back at all. They put in a credit. Thats all but no real money.

Yeah, I agree! They are trying to save their own butts by fingering that dude!

You took the words out of my mouth

They HAVE to make him whole...

Yeah he needs a good firm to take his case and sue the bank and Imperial for the money, damages and legal fees.

Seems like a pattern.

Yup, a bunch of thieves.

Damn ur pretty.. maybe u can give me a private lesson on how to catch fraudulent people? Strictly professional that is...

I've heard stories about people's stuff being stolen by the people loading the truck from the moving companies. Well now you got to worry about them stealing your identity and entire bank account. I think I'll just move myself next time and take a few extra days

@@selaxlife7621 No, that's not creepy at all. 😐

Or “Trueheist!!”

Yeah that's BS for sure

That’s a bargain

Right!!! Dumbest thing ever. Heck, give me 200mil and I'll do 7 years federal.

Exactly! That’s why he was able to do it again.

And, a 50/50 chance of being caught..... i think many would take those odds with only losing 7yrs

We're u able to get your money back.

fdic , that sunbank is stealing from people

I just posted about my boyfriend and I’s experience with Truist. We too lost a lot of money and they refused to rectify the situation. I’ll never trust them ever again.

@@alyssastewart738 what happened

@@ayodejiabraham7296 (copy and pasted from my original comment) Omg. My boyfriend and I have both had MAJOR issues with Truist since they switched from Bbt. First it happened to my boyfriends account. Transactions disappearing, reappearing, not showing up at all, our account balance not even reflecting what it should be for the transactions currently showing or pending. At one point he received 6, yes 6, overdrafts of $38 at once becahse the system was so messed up. He called about it and the lady was so rude and said there’s nothing she could do about it and we needed to “keep track of our expenses better.”Keep in mind this has never happened to us with Bbt and both of our accounts had outstanding history with no overdrafts for years. So We started screenshotting every day, sometimes multiple times a day, the transactions that his online banking was showing. Sometimes even as short as one hour would pass and several transactions would be different. Even with this proof, and more overdrafts, and threatening to close our accounts, the lady simply stated “okay, you can close it this way but keep in mind you are responsible for the money that you currently owe”. We were LIVID. Then it started happening to my bank account. Again they would refuse to rectify the situation even though our banks clearly showed that we never overdraft our accounts, surely not 3 or 4 or fucking 6 at a time! Now two people, living in the same house but with completely separate bank accounts, we’re both having the same exact issue, so they can’t tell me that nobody else was having this problem and they couldn’t help us. We finally had enough of it and went next door and opened a new account for each of us at a credit union. Credit union casually said that they were the busiest they had been YEARS when they scheduled us, and when we said we were coming from Truist they said oh yeah I figured, that’s exactly why we have been so busy lately. Like wow. It seems to have worked itself out now (we kept the accounts open but didn’t keep money or use them) but after those experiences and the complete lack of rectifying the situation is disgusting and we Will never trust them ever again. If we didn’t both have credit cards with them we would’ve closed our accounts with them just to make a point.

That’s exactly what I did

correct and the owner of the company in on it he hired a scammer ..Bruce is the fall guy ..we know the game

@@helena3631 🤫🤐🤣

No. Someone just copied the bank account information from the submitted checks and printed the same bank account information on new checks. It is a common scam with stolen check information. Also, the real issue isn't the name and address part of the checks. The real issue is the signature on the checks. Banks keep the signatures for that account on file. When you open an account you have to sign signature cards. Banks are obligated to compare that signature with the signature on the check. If they don't match, the bank should refuse to cash the check. The bank probably skipped this step.

Was looking for this comment !

@@marknc9616 So, can all banks see verified signatures for any customer of any U.S.-based bank? I feel like checks are so unsafe and outdated. I work in HR/Payroll and we had a child support check that I mailed out stolen from the mailbox and then the thieves ordered checks using our bank account info from check. They got caught because these dolts tried cashing it at OUR bank and the teller flagged it as suspicious luckily but I wonder if we'd get so lucky if it was a different bank. Also, they used software to superimpose the original signature onto the new checks. So not sure "verified signatures" even help with fraud much.

I don't think I would trust them either.

Truist used to be BB&T and SunTrust - they merged and formed Truist, which is an abysmal name! I worked for a PA based bank that existed from 1874 until 2016 when BB&T bought them out. Wasn't a fan of BB&T and I'm disgusted with this report about Truist.

@@AdrianeRichards2911 Interesting I was wondering why all my local BB&T and SunTrust banks closed and came back as Truist

It's just another corporate nonsense word.

Ikr👍

ST did this to me multiple times. I closed my account due to this. It was embarrassing. I was victimized by fraud for 2k and asked these fools why didn't that trigger an alert when I needed it. When I didn't need them, they froze my account while traveling. Awful!

He lived in another state...and the bank told him he couldn't be allowed online access to check it. That would have meant traveling hundreds of miles per week. The fact that the bank went against its own policies, really truly makes it look like someone within the bank was in on it and approved those transactions that themselves were against their policies.

@@SoManyRandomRamblings If a bank tells me I won't be allowed to access my account online, I would close the account. Also - you get bank statements in the mail. So he still should be checking it. If you blindly trust banks, this is what happens. Doesn't make it right, but you DO have to use some basic level of good sense. It's no secret that most banks are trash. When doing business with the devil, be vigilant.

Yeah, well if you can

Every day check it. Set it up to give you a balance every morning.

He was told estate accounts can’t be viewed online-listen up people

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Wtf are you talking about bruh?

@@MissHawes0187 issa scam

I would close it asap!

I don't get why people use all these obscure name banks

Close it.

I'd have the feds peering up their sphincter pronto. Nobody wants the Treasury Dept or feds poking around.....ever. They find all sorts of gems that weren't on the radar as well. The media can be helpful if used the right way.

I was on Ft. Belvoir army post recently and could not believe that of all banks they allow this known scam of a "bank" truist to have a branch there. Things sure have changed since I retired in 2004, sorry about your moving loss too, if that happened in my day you could be reimbursed by the military transportation office on post.

@@kimdavis6398 OMG, I was on Ft Belvoir just yesterday and as I was making that left turn to go to the commissary noticed the bank name had changed and thought the same thing!!! Great minds and all!! Bawhahaha! 🤣

Go and look up bill erpenbeck with the erpenbeck company in northern ky. Bank employees were involved.

id they will find me. I never reported them, not because I was scared of them, I was not scared of them, I was scared that if they get fired they have kids to feed that won’t be fed and that they will end up committing crimes like robbery after they are fired just to pay bills. And even if they were fired the manager is going to end up hiring other guys who are just like them that are gonna smoke in the truck and threaten violence to keep their jobs. It’s a very physical job that leaves you with body ache everyday when they smoke it helps with the body pain they feel each time they lift these heavy furnitures for 8hours a day just to feed their families, pay taxes and pay their bills. When they arrive at a customer who hired the service of the moving company, they would spray perfume on themselves a lot of perfume so the customer does not report to their manager that the movers smell like weed smell like cigarettes. I quit a few week later because I might get cancer from second hand smoking sitting next to them in the truck.

Agree, the bank will cave, 133000 is nothing, not worth the bad publicity

so said you

theres no reasonable explanation, how else can you allow n account number to slide with so many different names?

Truist ala BB&T. I question the new name 😒

i am from the proletariat part of the ghetto they were both in on it but not the corporation just the human beings that work in it or for it .

Frances there were multiple months during the merger of BB&T and SunTrust there was no access to your account. There were only few banks you could do business with which I was told were 3 hours away. It was the biggest mess I had ever seen. I went to another bank.

Agreed

Absolutely it’s no coincidence that the bank and moving company are In the same building.

Totally Agree

There had to be an inside job with the bank. Obviously fraudulent checks would absolutely not get past the banking clerk once, twice, three, 24 times!!! My sister was a victim of bank fraud and when the FBI contacted her, they had already suspected it was an inside job at the bank clear across the country.

@@thetechlibrarian anyone who believes that’s a coincidence I got a bridge to sell them lmao.

My aunt used to work for a bank and the stories she would tell. An employee was definitely involved

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My advice move it to a credit union.

@@zataishasims9732 move it too a safe.

I hope you do and it's not just words without actions...cause that's just lazy....I will wait for a response Comment once you close your account!

@@gballs007 exactly

@@gballs007 k mom

I had $17.5k stolen from account in January and I called fraud department about my claim and was hung on during phone call 4 times on different days. I went into Charlotte branch to file complaint and to find out what is statues of my initial claim and was waiting on representative to speak with and struck up a conversation with another client waiting and we found out we were in bank waiting to speak to a representative for the same reason. Our accounts had been compromised and she stated the fraud department hung on her too continuously. The other client only been a member for three weeks and this has happened and I've been a member of BB&T/Tuist for 15 years and I still haven't gotten any of my money back yet. as of 5/4/2022. I also filed complaint with the FBI

They sound bad as wells Fargo and bank of America

Cfpb is useless. No one takes notice when I file.

@I Don’t Know Much At All sun trust and bb&t bank

I banked with BB&T for years, as soon as they implemented the merge it was like banking with Sun Trust all over again. I closed the account and withdrew immediately. I had Sun Trust around 2004 and it was the worst experience ever, always had money missing and they were withholding transactions and wouldn’t clear transactions for weeks, try to resolve it and management was some of the rudest.

I was thinking someone in the moving company.

Thats what i was thinking.

@@xPRODIGYxGAMER Felons have a right to work. And there are plenty of jobs for felons that dont present opportunities to commit similar crimes. So if you've been convicted of identity theft, you shouldn't be hired to a position that gives access to personal and banking info.

Oh, well Mr Bruce Horner did it again! 😂 Once A Big Criminal always! 🤷‍♀️ But, that private investigator was on to it! Imperial Freight line "your should be a shame of yourself for "not" trying to stop a criminal 😂, but that "private investigator did 😂 😊 that right fight for your inheritance it is "your" not Mr Horner's 😅.

Banks do Monitor your money, just not for you. They monitor your money for the United States Government, after all their name is on every bill not YOURs

@@kraggrobinson3387 Some, banks monitor your money "not" all I know from experience. People I have had their cards used from their bank account and charges was made on their card and guess what? the bank had to "pay" that money back by "crediting" that money back to their cards! Why? because that bank was suppose to monitor "your" money! Again, some banks doooooooooo! not all, but because I know that they would be crediting my money back for sure period! 💯

Me too. Immediately.

I made a venmo payment, I guess not enough money in my account, tried to draw it like 25 times 🙃, 700 dollars in fess. I make a lot of money now never will use that regional bank again.

SunTrust is notorious for nickle and diming your account until it is drained.

A well known bank did the same to me, caught a few years ago for screwing lots of customers. I dropped them almost 20 years ago.

Bent you over 1000 times, lol!

Yep. Truist is awful. I heard too many stories about them.

How'd all those friends about his money I swear ppl think other ppl be their friends and nope this happens. shows u ain't got no friends in real life just a bunch of mooches waiting for u to slip

Chase is the best for recovering your lost money. Td bank has become shady with fraud alerts.

BOA is a bad place to put money.

@@woodrowwilliams1812 so is Truist now. They trying to be as nasty as BoA with charges for everything on poor hard working peoples accounts. So so sad & maddening.

Cna's also steal their elderly private clients blind, rob their purse when they sleep, steal jewelry.

My Mom's credit union kept having an asterisk beside a out of sequence check every month for more than 5 years! Found out it was Sears and they were taking out 1 draft and then sending in this check to take out another payment saying on statement it was an over the phone payment? Yet her balance never went down as if she were doubling her payments each month!

Find a Credit Union ASAP

ROFL!! WOW, what a dangerous statement. CCs are not any safer or more secure than these digital checks. That is why they have a policy (which they clearly didnt follow) that ALL transactions of Trust accounts MUST be done in person, ID verified, and documented transactions. For some reason they did not follow their own policy, and let that crook still that man's father's money.

@@tellurye when banks go against their own policies like that....it's hard for them to claim that someone on the inside wasn't in on it too.

@@tellurye idk what your taking about. I would rather use anything that's not linked to my bank account whenever possible. Credit cards offer loans more consumer protection as a whole than any sort of debit transaction. So tell me why you are rofl?

@@turboleggy Im ROFL because you think credit cards are not linked to a bank account? Maybe not your main one, but when you sign up for a CC, you are entering an agreement with a bank. They can use it and steal your ID just as easily. You are only protected from unauthorized charges - not your ID or credit.

@@tellurye you can have credit cards not linked to bank accounts. I could easily have visa in my name that my parents pay off with their cheques. The thing is if anyone steals my credit cards and uses it, it's protected. Debit cards are much more of a hassel.

i saw that too. 5 mil for 7 years is a sweet job. wonder if he paid the tax on that.

He was probably home in 3.5

Not only that he's still committing the same crime after doing federal time. Seven years later and he's still a millionaire.

@@bobs5596 How in the hell do you steal people's money and put it into your own bank account. He had to have someone working in the bank helping him.

@@icu4life240 Most likely he spent it all in various ways, or into crypto currency. Just using it to buy precious metals/bonds that he can hide somewhere makes it basically impossible to get back.

I just posted about my boyfriend and I’d experience. We too lost a lot of money and it was never rectified even with proof. I’ll never trust them again.

File a complaint with the CFPB

File complaint with: FTIC, Federal Reserve, Police Report, CFPB

He got his money back. The bank returned the money

What does that mean?

@@sapphirejones7302 That if moving company's employee steal or causes damage the bond will cover it or pay for recovery.

@@sapphirejones7302 and an employee can't be bonded with a conviction for fraud.

@@manspike44 oh ok. I thought that was just insurance. Didn't know their was another word for that.

@@shamioshi that makes sense. Thanks!