Massive Cyber Attack on Crown Equipment: What's Happening and What's Next? 

Wow, it sounds like you've seen Crown through a lot in your 16 years there. Hoping for a swift recovery for Crown and all its employees.

😲

That's awful to hear. I can't imagine the stress this is causing you and your wife. I wish you well.

Dicky needs his yahtt. You're not relevant to him. Welcome to the club

My company didn't tell us anything either when that happened. We were only down 3 days and it was slow for a while after that. No pay sucks, we had to Vacation days. I drive a truck and go into Crown. My company did not lose our major customers and we're back to full strength.

It's a valid concern. The situation with payroll during a cyber attack can be complex and varies based on company policies. But Crown should be transparent and provide clarity to their employees.

my father works for crown, the employees (all of them) will be getting paid what they got on their previous paycheck from the week prior to the cyber attack.

It's tough when situations like this affect everyone's work. Hopefully, things get back to normal for you soon!

From the sounds of it, this will probably take a while.

My hubby works at Celina plant too.. they send out automated messages and say we will be off till a certain date and in that date, they call and say another date. Would be easier to base our budget off of an exact date that is the actual date!

FBI Cyber security is involved. I work there and was told this the other day from HR

Just the same, why the media blackout? No newspaper or TV coverage.

Calm down you're going back to work Monday. Dramatic much?

I work across the street. Sorry to see you guys down.

It's tough when a company isn't fully prepared for such incidents. Hoping for the best outcome for you and your colleagues. Take care!

Sorry, but I highly doubt many of the salary workers are "just up and taking a vacation". The IT side most likely isn't. Upper management is likely over the shoulders of the IT folks. A lot of the rest is likely doing damage control.

@@TheMeragrin I know my own plant's people are, they (Production Manager Specifically) told supervisors they were going on vacation and wouldn't be taking calls. No one that isn't IT or Some form of Area Management are involved, they are just messengers for all intensive purposes.

@@Bill45822 Ohio, but not going to give a specific

That's really disheartening. I hope for the best outcome for you and your colleagues.

​@@EylerionNBO or engine plant? 😂

Sorry to hear this. Unfortunately, companies don't take cyber security seriously enough, and we see this all the time. Employees can invoke change.

And on to of that, they give us some arbitrary deadline to file for unemployment. And yet we can't even get on the site to get our information we need to do the damn thing!

More than likely, lawyers will line up to represent Crown employees in class action lawsuits. We see this all the time, and this is probably the worst case we've seen in terms of how a company responds to a cyber attack.

They have laid out what you can do for now. It sucks yes but file unemployment for now. Upper Management IT and lawyers are all that knows what's really happening. These hackers got them good it appears

​@@XactCyberreally,? Wow that says a lot. I've been watching since my company got attacked. This video had brought many comments

They claim to be a family company but I feel like my family and co-workers are the last thing on their minds. Lots of unsympathetic phone calls…..

I hear your frustration. Companies should prioritize supporting their workforce in times like these.

​@XactCyber my company made us use vacation days, then were asking drivers to take days off as we were slow for a while. You did a video on my company. You know which one I am sure

Thanks for sharing your experience. That sounds like a really tough situation for the office staff at Crown.

Thank you for sharing this important update.

If it's Ohio it's corruption

I stand corrected. Thank you.

My hometown 🤙

New bremen or minster?

@@Codenbaughnew Bremen

You apparently didn't get the 3 one calls from today exactly stating what's going on with pay

It's great to hear that you've been able to continue working despite the challenges. Sending thoughts to those who are currently facing uncertainty.

Unfortunately, cyber attacks can cause widespread damage

Cheeseman?

Hey, I drive for Cheeseman as well today we received a message saying the same thing we can collect unemployment or use our vacation time. Unbelievable. I’ve never been on unemployment since I’ve been a truck driver.

I just pray that they get everything sorted out and we can keep working at least on the truck inside. We can always pick up and deliver deliver other customers freight.

​@@ryanb454 yes

Yup. I corrected myself later in the video. It was a livestream so no editing.

You're welcome. I report on these updates because mainstream media often overlooks stories like these. I wish you well.

I’m curious how this will affect short term disability. I have been out of work on leave since June 7th for maternity leave and expect to return to work in late August.

Thanks for sharing this. I wish you and your colleagues well.

Did when the tornado hit Celina Ohio plant

This is true

You're right! Many companies have cyber insurance to help mitigate the impact of cyberattacks on their operations and employees. However, the specifics of how insurance covers employees during these disruptions can vary widely.

During those tornadoes and fires, they told us to work saturday or use pto (Our time) and then now they want to use (our time) because they have poor cyber security. It's not our fault. They should pay us not tell us to use pto.

I'm sure there will be lawsuits

This is exactly what is going on right now

​@@XactCyberexplain please. All companies are subject to this, lawsuits just add fuel to the fire. Why would companies do this to one another. Nieve I guess???

Ah no, tech on a moody XXX website 😂

@@deezelfairy lmao that's an idea

Someone gave access to the Windows 95 "servers" we keep hearing about?

@@damianbeck1457 Mate, knowing our industry, that's a real possibility

Absolutely!

😁

Thanks for the insight. What you described as your cyber security protections barely scratch what is needed. Your cyber awareness program is not up to par. Yes, you're doing something, but from my perspective, it's not even the bare minimum for a multi-billion dollar firm. We manage cybersecurity for companies with under $1M in revenue, and they have better cybersecurity than what we know Crown has based on what their employees have shared online. I hope this gives you some perspective. I do wish Crown the best, but all of this information spilling onto the Internet is not a recipe for success either. It's clear Crown management, and IT are drinking from the fire hose and learning what will be needed from a cyber protection standpoint as they navigate this cyber attack recovery. Unfortunately, learning how to do cyber security properly due to a breach is the worst way to know all this. Conversely, the company will see what real cyber security looks like once the storm passes.

Thanks for sharing that insight. Cyberattacks like this can indeed cause people to panic and leave. These is one of the the reasons why companies should have a solid incident response plan.

Thanks for sharing your experience. That's reassuring to hear they're ensuring you get paid despite the systems being down.

Is anyone reporting to work? It's anyone getting paid?

I had to use all of my vacation to make up for the 1st week . I don't get paid till Friday so hopefully I will get paid. If the system is down how is anyone getting paid? I'm also worried about my personal info the hackers my have.

@@mattdixon9206 yea. That could be really bad. The limited information being told probably isn't helping. Sounds like no one really knows the exact.

@Bill45822 yea we're getting limited info through daily automated calls from corporate. I'm trying to stay positive about it but that's quickly dwindling away. After this some people may not come back

I'm really sorry to hear about your situation. I wish you and your family well. Stay strong!

I understand your frustration. It's tough when it feels like no one is looking out for the everyday worker in stressful situations like this.

Hopefully, Crown reevaluates their approach as soon as possible. I agree, this situation is especially hard on employees who live paycheck-to-paycheck.

$150 a week would come no where close to what they make. The ones, like myself that live check to check, are going to lose everything we work hard for..

@@mistycole4 I understand but $150.00 is better than nothing. My daughter works for them in Indiana and realize she makes way more. To be fair I really feel that probably $400.00 a week would be better that still would cover my daughters bills I live in Florida

Just pay their techs the basic salary - the overtime is what they need the timesheets for. Forklift techs earn good money what's $150 when your doing $800-1000+ a week?

Being out of work due to a cyberattack is definitely frustrating. Thinking of you and everyone at Crown in New Bremen.

Interesting move for sure

I understand your concern. There aren't any official statements from this company and reliable news sources have not published any stories about it. Reddit discussions have at least given insights to the gravity of this event.

Thanks

When you take cybersecurity seriously, these videos aren't made.

@@XactCyber Too true, I've spent my my whole life in the forklift industry and to describe it as 'backward' is an understatement. I left a comment on your podcast video as well, but we had another massive cyber attack last year on a company called TVH who is headquartered in Belgium who are about the world's only supplier of aftermarket forklift parts, it caused chaos for months and TVH was loosing something in the region of several million euros a day. And still, our industry hasn't learnt.

Jim 3? Is he still around? I thought Mozer runs the show?

@@Crownman-ev8zm I've got no idea, it's just kind of a meme that floats around the various forklift tech Facebook groups 😂

Well then im sure he would not approve of us being here airing out crowns dirty laundry! He is on the reef chief monitoring the situation im sure.🛥️😂

There is a lot more you can and should be doing to stop cyber attacks besides employee awareness training.

I'm sorry to hear that. I hope things would get better soon.

They will correct it

Thanks for sharing that update! It's good to hear that you'll be paid on time.

Really? That's concerning to hear! 🤯

Are they machines on the network though? I'd lay money as a forklift tech that they're laptops with diagnostic software on them for obsolete models of lift which would never be connected to the internet.

Yeah people who use the software have to remote into the server to get access to the windows 95 server. We have issues with it at least once a month…

Yikes

That's really sad to hear, I'm very sorry.

You're right, it's really concerning. This situation definitely calls for better employee protections.

@XactCyber crown was not prepared for this and it's alarming if I was an employee how fast they don't care.

Thank you so much for pointing that out. I stand corrected.

Thanks for sharing. I hope you and your colleagues are doing well. Take care!

They certainly have the revenue to survive, but it won't be pretty

Service and parts Dollars could fuel the company into millions and millions for another 20 years if they never built another forklift after today. Service dollars always keep the lights on when the plants are down, or the economy is bad, or strange viruses slow things down, its really a smart way to structure a business. The dickie’s dont build forklifts to sell them, they build forklifts so we can service them for the next 15 years and make quadruple the amount of money made from one sale.

Thank you for sharing your thoughts. Hang in there!

I'm sorry to hear about the situation your husband and others are facing. I wish your family well. Hopefully, Crown Equipment reevaluates their approach to this ongoing situation.

Thank you.

You're right, this is a good reminder for all businesses to prioritize cybersecurity. Hopefully, this experience will be a wake-up call for Crown too and they'll invest heavily in cybersecurity moving forward.

Sounds about right. I guess we can sit at home and collect unemployment which doesn’t pay the bills

🤔

Honestly Crown is like a clown show just like most employers. They have their propaganda just like some "supposedly employed" Crown employees who commented on this video... but they are not who they pretend to be. They are paying us, but they are claiming it as an advance that will be reconciled later. So eventually they will screw us on a paycheck to make up for it. I think the only reason they paid us a duplicate check is because they are desperate to retain their work force. Crown has trouble keeping new employees because the work actually sucks and younger generation doesn't want to do the work we do.

Wow, that's a tough spot to be in. The uncertainty around payroll must be stressful. Hopefully, things get cleared up quickly with the system recovery.

I'm sorry to hear that. Hoping for the best outcome.

We are not involved with this cyber attack in any way. But in 99% of the cases we have been involved within the last three years data has been exfiltrated. So unfortunately there is a very good chance employees personal information was stolen.

I understand why it can feel frustrating. Let's hope Crown reconsiders their approach and provide better assistance to their employees soon. Stay strong and take care.

Sorry to hear. I made a mistake at the beginning of the Livestream. Because we were reading many comments from Germany, but we corrected to Ohio later in the video.

How are they screwing you? Do you have access to what exactly is going on? Show some pride in your company. You sound whiny.

@pikeydag5474 and you sound fun at party's? Imange this it's 830 Sunday you are preping for your job it's not a great job but it's steady income (in my case single father and no other income in my house) bills are mostly cought up but pay check to pay check is how alot of us live and you get a call simply saying not to report till Tuesday. Stress hits but oh well we will be working Friday for sure. Then monday you get a call at 6 saying no work till wensday Tuesday rolls around no work till Thursday wensday comes call comes no work till Tuesday and guess what a call today no work till next Monday and they waited till Friday to tell us to go on unemployment and the dead line is saturday so now 19xxx people are crashing the unemployment website I just got mine in today which means I lost a week of unemployment which is only 400 bucks anyways so now I have to go pull loans just to get by because they won't right their wrongs and pay anyone let alone keeping everyone in the dark and lieing out the ass to save face

@@pikeydag5474 Never show pride to a company that isn't willing to be open with its own people and willing to throw them under the bus. You can't say take pride when literal thousands of employees are no longer paid, especially in an economy that's paycheck to paycheck for most people.

Does a parent share everything immediately with a child? Maybe once it all clears you can make the judgement of what's going on, but you know nothing now. Every company I've worked at always has hourly go on unemployment when there is no work. This isn't new. If you hate the economy, don't vote for Biden.

thanks

Thank you.

They probably have insurance

It’ll take a lot more time shut down than this to take out a 5 billion dollar a year company. They aren’t just going under that easily. Sure they’ll lose some customers and employees will probably leave but I believe they can fully recover in time

Wonder if the FBI is involved and no talk about how all of our personal information is now compromised! Just pay the damn ransom and get us all back to work!

😓

😂

That's good to hear. Thank you for sharing!

80% is better than what Ohioans will get from unemployment! $478 a week, really!

Getting more than us here in Indiana!

But guys, it's about German laws, not that crown Is kindhearted 😂

Yes, thank you for the correction. :-)

Watch the whole video

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💪

Yes, I stand corrected. Thank you.

Yes, thank you. I made a mistake on that.

Yes, thank you for correcting me. I made a mistake on that.

yes, thank you

You're right, I stand corrected.

Because it shouldn't be this easy to take down an entire company like this, when you analyze thousands of attacks, it becomes apparent very quickly who made a real effort to protect vs. companies that did not.

@@XactCyber Details of the breach are unknown. I respect your opinion, but what evidence suggests it was easy?

Yes, thank you for pointing that out.

yes, thanks

I'm not doing any harm. I'm reporting on what's out there. The C-suite did the damage when they decided to forgo proper cyber protections. Now the rent is due. Best of luck, it's not going to be pretty.

I am not family, I am an employee, its been made abundantly clear over time. The family stuff went out the window so long ago. I wish i could have been part of that, if it was ever true. Its just propaganda now.

As an employee at crown everything is correct, us hourly workers were told to file unemployment. We are getting no answers and after many years at crown not once has the company have its employee back. They would rather throw us to the wolves. Crown has never been a proactive company and only reactive only making changes when shit hits the fan he is correct in the assumption that crown has no response cause crown assumed they would never get hit.

Yes, I'm sorry about that. Thank you.

👊

Thanks I addressed that in the video if you keep watching and in this comments section.

The German employees are who we started hearing from first so it was an easy mistake to make when that happens.

Is also easy to look up crown equipment corporation corporate location in google before doing a video. Research is everything. Not trying to argue just giving a tip for the future and yes your video was informative