In this episode of Behind the Blog, Lindsay Kelley from Sonar Software talks with Georgette Lopez-Aguado, Senior Director of Client Experience, to delve into the complexities of mergers and acquisitions (M&A) within the broadband industry.
As the broadband sector experiences a significant wave of consolidation, Georgette offers expert advice on how ISPs can navigate these transitions with ease. This episode covers the importance of clear communication, effective strategies for managing social media sentiment, and the best ways to support your internal team during these critical changes.
Key topics include:
• Building customer trust through transparent communication
• Utilizing distribution channels like emails, SMS, and branded content effectively
• Strategies for monitoring and managing social media during M&A transitions
• Preparing your team to handle customer concerns confidently
• Real-world examples of successful M&A transitions in the broadband industry
Whether you’re a small operator or a large enterprise, this episode is packed with valuable strategies to help your ISP manage mergers and acquisitions successfully.
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#BroadbandIndustry #MergersAndAcquisitions #ISP #CustomerExperience #BusinessGrowth #SonarSoftware #Leadership
Read more in the full blog article on sonar.software at: sonar.software...
18 сен 2024
