Mentor CSA Consults - Managing An Angry Patient

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An example CSA|OSCE Consultation undertaken by Dr Nigel Giam
MENTOR MRCGP : RESOURCES FOR RCA | CSA PREPARATION BY DR NIGEL GIAM.
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For strategic tips on all aspects of GP training and assessment.
Dr Giam is the lead GP Training Programme Director for the St Marys GPVTS, Course Director for Mentor MRCGP since 2008.
Accredited AKT | RCA Trainer HEE London | ARCP Chair
He has been teaching GPSTs for the MRCGP since 2002.
#rcaexam #rcgpexams #gptrainee #mentormrcgp #drnigelgiam

Опубликовано:

15 мар 2017

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Комментарии : 39

@elizabethbower2168 2 года назад

This was a difficult situation and look very well… It was so realistic I almost be believed they were not actors

@o0Dr0o 2 года назад

seriously , this simulation is extremely real , I salute the one who acted like a parent , and also the doctor resembles best example of conflict resolution .

@MentorMRCGP_AKT_RCA_SCA 2 года назад

thank you. much appreciated.

@Roxy-gn8dj 3 года назад

I was comforted just by watching this great approach the doctor had. Great actors. Great job. Thank you

@MentorMRCGP_AKT_RCA_SCA 3 года назад

Glad you enjoyed it!

@ellenjane4105 4 года назад

Great video, perfect for OSCE practice

@bhuwanzz 4 года назад

Excellent way of dealing with an angry patient/relative. 10/10

@lwj93 5 лет назад

Thank you, this is so good!

@krishnagiri4906 5 лет назад

So good!! I have been looking for this kind of video

@VastusShire 4 года назад

Dr Giam is so amazing!!

@Hashi547 3 года назад

Looks real consultation, amazing doctor and simulator

@hegilento 3 года назад

great video and demonstration of how to handle a difficult situation, thank you

@MentorMRCGP_AKT_RCA_SCA 3 года назад

Glad it was helpful!

@aidrousyusuf5735 6 лет назад

Fantastic

@sakalabaya8073 7 лет назад

very good...

@hatirose7503 6 лет назад

very good!

@hanak9370 5 лет назад

so so well done!

@Lithecynthiayaya 4 года назад

Really good video ! a promising realistic setting. keep it up

@MentorMRCGP_AKT_RCA_SCA 4 года назад

Glad you liked it!

@panktiparikh457 3 года назад

This was so so helpful and realistic. Thankyou!

@MentorMRCGP_AKT_RCA_SCA 3 года назад

Glad it was helpful!

@ManjuManju-vk4uk 6 лет назад

O M G, I became emotional.

@gabby20 Год назад

As a Student in Australia Srudying Mental Health and AOD counselling this was so well explained , ftom start to finished. I actually believed it was real such good acting. The Dr was clear and what could have esculated was de esculated and the father was explained of policy,procedure and the complaints handling. The honesty where he said Dr Smith was a good Dr I thought about it. It could have been an ethical dillimma ? If Dr Smith didn't carry out correct procedure then how do two collegues get along. Reallyy well done and informative.

@MentorMRCGP_AKT_RCA_SCA Год назад

Thank you very much. It's a valid comment with regards to when we pass opinion of our colleagues onto patients. Ultimately it is about supporting both our collegaues and patients in equal measure.

@user-uz3rp5uv1g 3 года назад

Next level communication skills 👍

@MentorMRCGP_AKT_RCA_SCA 3 года назад

Thank you

@kathrineahmed7211 2 года назад

Very well done!

@MentorMRCGP_AKT_RCA_SCA 2 года назад

Glad you liked it!

@h.a8294 Год назад

Great actor . well done 👍👍

@MentorMRCGP_AKT_RCA_SCA Год назад

Many thanks!

@blonyynka 3 года назад

2021: Getting anxious due to lack of distancing lol. Very good though!

@MentorMRCGP_AKT_RCA_SCA 3 года назад

Thank you

@thatjetsetterguy2386 3 года назад

so good

@oluwasegunabidoye6679 5 лет назад

This is awesome

@thedalj 7 лет назад

I wish I god as him

@dr.kiranzia3438 Год назад

Cant we say after the patient is calmed down that not every sore throat need antibiotics and we really cant predict when a sorethroat might lead to meningitis

@MentorMRCGP_AKT_RCA_SCA Год назад

It is not in what you say, but how you say it. Will it be recieved by the patient or will it inflame the situation even further. Put yourself in the patient's shoes and think about how you would receive the message.