Mevrik is an AI powered digital customer experience platform that provides omnichannel solutions for sales, support, and marketing. It offers a unified inbox that supports multiple channels like messaging apps (Messenger, WhatsApp, etc.), social media (Facebook, Instagram, etc.), and digital channels (email, video chat, co-browsing, etc.). This allows businesses to manage all customer interactions from a single interface without switching between multiple tools.
Key features of Mevrik include:
1. Unified Inbox: Consolidates conversations from various channels into one centralized location.
2. AI-based Routing: Automatically routes conversations based on topics, sentiments, languages, etc.
3. Task Management: Enables creating, assigning, and collaborating on tasks for customer issues.
4. Generative AI: Offers smart replies, reply generation, tone changing, conversation summaries, and more.
5. Knowledgebase: Allows creating public and private articles with AI assistance and rich media support.
6. Conversational AI: Builds generative chatbots without coding by importing knowledge.
7. Omnichannel CRM: Segments customers based on their journey and activities.
8. Outreach: Personalized nurturing and broadcasting across channels.
9. Contact Center AI: Manages inbound and outbound calls with AI-powered routing.
10. Auto QA: Automatically audits conversations between agents and customers.
Mevrik provides robust reporting, customizable CSAT/ICE modules, enterprise-grade configurations, and integrations with tools like Slack and Microsoft Teams. It caters to SMBs and enterprises, offering plans and add-ons like Smart Reply, Smart Translation, and AI assistance.
20 окт 2024
